Amazon Prime Video programmes 'not available in your location' (NZ)

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meg55

2 posts

Wannabe Geek

#251493 27-Jun-2019 21:59

I've read Fleabag is available on Amazon Prime Video in NZ. Signed up for the free 30 day trial, registered the device - a Samsung TV - only to find I can only watch the trailer. Season 1 and Season 2 are 'unavailable in your location'. Have checked the settings - yes I am in NZ. Any ideas for how to make this work on Prime Video? Or any other streaming service for that matter ...?

Linux

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#2265972 27-Jun-2019 22:02

@meg55 I have Amazon Prime free for 12 months with 2degrees and can watch the episodes no issues season 1 and 2

Which ISP are you with?

shanes

258 posts

Ultimate Geek

Lifetime subscriber

#2266020 28-Jun-2019 06:07

Same here.

I've just cancelled Prime Video as I don't seem to be able to watch anything anymore...

noroad

949 posts

Ultimate Geek

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#2266021 28-Jun-2019 06:14

meg55:

I've read Fleabag is available on Amazon Prime Video in NZ. Signed up for the free 30 day trial, registered the device - a Samsung TV - only to find I can only watch the trailer. Season 1 and Season 2 are 'unavailable in your location'. Have checked the settings - yes I am in NZ. Any ideas for how to make this work on Prime Video? Or any other streaming service for that matter ...?

I can definitely watch that program on primevideo on a plain vanilla NZ connection with no tricks or work abounds.

noroad

949 posts

Ultimate Geek

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#2266022 28-Jun-2019 06:19

meg55:

I've read Fleabag is available on Amazon Prime Video in NZ. Signed up for the free 30 day trial, registered the device - a Samsung TV - only to find I can only watch the trailer. Season 1 and Season 2 are 'unavailable in your location'. Have checked the settings - yes I am in NZ. Any ideas for how to make this work on Prime Video? Or any other streaming service for that matter ...?

What does https://www.maxmind.com/en/locate-my-ip-address show you?

Quinny

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#2266063 28-Jun-2019 09:03

Just checked and watched fine. Like others, I would suggest something unusual your end. Vodafone no fancy anything and standard Prime Video NZ is my setup.

meg55

2 posts

Wannabe Geek

#2266230 28-Jun-2019 12:48

Linux:

@meg55 I have Amazon Prime free for 12 months with 2degrees and can watch the episodes no issues season 1 and 2

Which ISP are you with?

Thanks for the heads-up about the ISPs. I sorted it!

It appears ALL the devices involved have to have the same location settings and in our case there were three devices all with different ISPs. This morning I logged on to Prime Video on my laptop and was immediately asked if I wanted to change my location to NZ. (It was previously US for some reason.) I did so and Fleabag is now suddenly viewable not only on my laptop but on the TV as well.

KayJayNZ

5 posts

Wannabe Geek

#2406897 25-Jan-2020 22:07

Hi,

First time poster here. I am a Prime Video subscriber (through Amazon UK) and am wondering why I get a geographic restriction message when I try to watch "Picard" when it seems most other people in NZ have no such issues. I can stream other programmes through Prime Video without this happening. I stream Prime Video on my laptop.

My ISP is Spark NZ.

I don't run any kind of VPN. Is this something I need to get?

Any help would be greatly appreciated. Thank you.

Equinox IT

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freitasm

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Geekzone

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#2406898 25-Jan-2020 22:10

Piccard is not available to UK and US Prime members as it is available throught its original distributor, CBS. In New Zealand it is available to Prime members with New Zealand accounts.

KayJayNZ

5 posts

Wannabe Geek

#2406902 25-Jan-2020 22:18

freitasm:

Piccard is not available to UK and US Prime members as it is available throught its original distributor, CBS. In New Zealand it is available to Prime members with New Zealand accounts.

I just checked my settings in my NZ account and it had my default location as United Kingdom. Changed it to New Zealand and can watch it. Thank you so much for the help.