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75 posts

Master Geek
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Topic # 192103 26-Feb-2016 22:25
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I guess the reason I am making this thread is that I'd like some sort of accountability or at least explanation. Anyway, I'll begin...

 

MyRepublic prides itself on having "No Peak Time Lag" and having "Ultra-Low Latency" in order to entice people that actually care into going with them. Fair enough, a pretty reasonable pitch. Except it's not. According to the latest TrueNet results, MyRepublic doesn't even come close (not even second) to those claims.

 

In terms of download speed Orcon takes the cake:

 

 

And in terms of reaching their advertised speed, 2degrees takes the cake:

 

 

And here's a general overview:

 

 

As you can see, MyRepublic struggles to live up to their claims. They go as far as stating on their main website that "We buy more bandwidth per user than any other national ISP, to ensure you never experience peak time latency or speed issues", however as you can see in the second image, around 8pm they take a massive performance hit. Furthermore, in traceroutes that I have compared to another friend in Dunedin on a different ISP, they have showed that MyRepublic's ping is acutally worse than Spark to the same Australian server.

 

If as that wasn't enough, MyRepublic uses CGNAT (and burys the fact deep within its Terms) which means that you can't port forward and all of your traffic must route through Auckland. Technically speaking, that means that if I live in Dunedin and want to send a file to a friend across town, all of my traffic has to go all the way to Auckland and back, just to go across town. Don't be fooled, upgrading to a Static IP does not fix this, as all traffic still routes through Auckland.

 

Now all of this may seem kind of minor and it probably is, however the fact that MyRepublic advertises itself as being superior and offering no peak time lag and ultra low latency makes them seem better and they should be held to a higher standard. A standard that they are currently failing to meet. If you're going to make a claim, you best back it up.

 

After all, it wouldn't be the first time MyRepublic had falsely advertised, now would it?

 

So, what do you guys think? Am I being unreasonable or should MyRepublic be doing better? I've done the courtesy of tweeting this to all MyRepublic staff listed on its LinkedIn. 

 

Sources: MyRepublic Website, TrueNet Comparison


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75 posts

Master Geek
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  Reply # 1500223 26-Feb-2016 23:21
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freitasm:

 

Are you a MyRepublic customer?

 

 

Indeed.


 
 
 
 


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  Reply # 1500231 27-Feb-2016 00:12
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Do you have your own data to show?




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Master Geek
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  Reply # 1500237 27-Feb-2016 00:39
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DarkShadow:

 

Do you have your own data to show?

 

 

Sure thing mate.

 

I've complied a list of speedtests for you and some traceroutes.

 

Speedtests

 

MyRepublic Auckland

 

MyRepublic Auckland

 

Spark Auckland

 

Spark Auckland

 

2degrees Dunedin

 

2Degrees Dunedin

 

Wics Dunedin

 

Wics Dunedin

 

Traceroutes

 

Christchurch CSGO Server (as you can see, we first go to MyRepublic in Auckland in hop 2 and then back towards Christchurch via Nelson)

 

Christchurch CSGO Server

 

I hope that helps!


jmh

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  Reply # 1500266 27-Feb-2016 08:43
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Just did this

 

 

 

 

I'm in Auckland and it's 8.40am.  I have noticed some lag in the evening though, but not tested it.  I'll try to remember to do it tonight.

 

 


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Ultimate Geek
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  Reply # 1500329 27-Feb-2016 12:30

I am with MyRepublic in Christchurch on their 100/20 plan.

 

Speeds are 105/21Mb/s at any time of the day.

 

Ping is 19-21ms to Auckland servers, 35-36ms to Christchurch, and 37-38ms to Dunedin.

 

Christchurch ping used to be 22ms in 2014 when on Spark ADSL, but speeds were only 4/0.8Mb/s.

 

We have been with them for just over a year and not looking to change.

 

Spark recently offered us a "good deal" but it was dearer than what we are paying MR, so it went in the bin.

 

 


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Ultimate Geek
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  Reply # 1500330 27-Feb-2016 12:35
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I wrote a big post but I'll leave the detail for now.  I'd trust TrueNet rankings over SpeedTest results.




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Master Geek
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  Reply # 1500350 27-Feb-2016 13:35
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deadlyllama:

 

 

 

I wrote a big post but I'll leave the detail for now.  I'd trust TrueNet rankings over SpeedTest results.

 

 

For sure. Although, here is MyRepublics response: https://twitter.com/myrepublicnz/status/703352275784237056 

 

 

 


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  Reply # 1500361 27-Feb-2016 14:30
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I'd actually trust speedtest over truenet.  I suspect a lot of it is that they just have cheap bulk Vocus bandwidth, and Vocus tends to have subpar performance to a lot of destinations.

 

 

 

If they really are buying more bandwidth than other providers it may only show for parallel downloads like bittorrent, with less throughput per connection.

 

 

 

Truenet don't have enough test destinations to be unbiased in comparing ISP's depending on the paths that their upstream provider takes.

 

 

 

 


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  Reply # 1500363 27-Feb-2016 14:41
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I wouldn't be surprised if Myrepublic start to send traffic directly to Christchurch and Wellington over time.  But it won't affect most users that much. The geek in me likes the idea of 2msec pings across the city.  But it won't make any significant different to Netflix, web browsing etc.

 

Christchurch peering has always been pretty bad, and Dunedin even worse.  But even if they pushed some traffic to Wellington they'd knock off around 15 msec for Welington, Christchurch, Dunedin.

 

 




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Master Geek
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  Reply # 1500391 27-Feb-2016 14:50
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mercutio:

 

I wouldn't be surprised if Myrepublic start to send traffic directly to Christchurch and Wellington over time.  But it won't affect most users that much. The geek in me likes the idea of 2msec pings across the city.  But it won't make any significant different to Netflix, web browsing etc.

 

Christchurch peering has always been pretty bad, and Dunedin even worse.  But even if they pushed some traffic to Wellington they'd knock off around 15 msec for Welington, Christchurch, Dunedin.

 

 

 

 

I get what you're saying. I guess my point is that if an ISP is going to try and raise themselves above others then they should live up to their claims. Had MyRepublic been like most other ISPs and just offer a standard fibre connection, it'd be fine. The fact is that they haven't and that they've branded themselves as being advantageous for gamers, when this isn't quite the case.


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  Reply # 1500392 27-Feb-2016 14:54
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MrIrish:

 

mercutio:

 

I wouldn't be surprised if Myrepublic start to send traffic directly to Christchurch and Wellington over time.  But it won't affect most users that much. The geek in me likes the idea of 2msec pings across the city.  But it won't make any significant different to Netflix, web browsing etc.

 

Christchurch peering has always been pretty bad, and Dunedin even worse.  But even if they pushed some traffic to Wellington they'd knock off around 15 msec for Welington, Christchurch, Dunedin.

 

 

 

 

I get what you're saying. I guess my point is that if an ISP is going to try and raise themselves above others then they should live up to their claims. Had MyRepublic been like most other ISPs and just offer a standard fibre connection, it'd be fine. The fact is that they haven't and that they've branded themselves as being advantageous for gamers, when this isn't quite the case.

 

 

It seems they're not even peering with Snap in Auckland, but rather going via FX.  So yeah, nationally even to Auckland they're likely to be a bit sub-par.

 

Not a lot you can really do about it though.  I don't know if you'd have much luck pulling out of your contract based upon that or not.

 

 


jmh

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  Reply # 1501775 29-Feb-2016 20:02
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jmh:

 

Just did this

 

 

 

 

I'm in Auckland and it's 8.40am.  I have noticed some lag in the evening though, but not tested it.  I'll try to remember to do it tonight.

 

 

 

 

 

 

8pm tonight

 

 

 


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  Reply # 1501777 29-Feb-2016 20:03
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jmh:

 

jmh:

 

Just did this

 

 

 

 

I'm in Auckland and it's 8.40am.  I have noticed some lag in the evening though, but not tested it.  I'll try to remember to do it tonight.

 

 

 

 

 

 

8pm tonight

 

 

 

 

 

 

 

that's not that much difference.  maybe try some international destinations?  san jose, los angeles are good to test to.  although take note of which server you connect to, so you can test to the same one again next time.

 

 

 

 


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Ultimate Geek
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  Reply # 1513210 14-Mar-2016 18:12
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mercutio:

 

I'd actually trust speedtest over truenet.  I suspect a lot of it is that they just have cheap bulk Vocus bandwidth, and Vocus tends to have subpar performance to a lot of destinations.

 

If they really are buying more bandwidth than other providers it may only show for parallel downloads like bittorrent, with less throughput per connection.

 

Truenet don't have enough test destinations to be unbiased in comparing ISP's depending on the paths that their upstream provider takes.

 

 

TrueNet has two (I guess that is not quite multiple) paths, AND we have our own GigE connection to both APE and WIX, the two peering exchanges in New Zealand.  Not a lot more sites worth testing in NZ though.  Speedtest on the other hand have many sites - all within the ISPs own networks, with priority traffic!  Speedtest is a test intended for testing last mile connection for fault finding - and you want that very well connected to the ISP.  But it does not necessarily traverse the ISPs network the same way ordinary traffic does which is the intention of TrueNet testing. 

 

Our testing is completely comparable between ISPs, ie we do not prioritise testing.  So if many ISPs can achieve the advertised speed at all times of day and any other ISP cannot, then it is unlikely to be TrueNet testing suite.  Our results are only published if we are confident that all, or a clear majority of panelists are seeing the same performance, in the MyRepublic case, the peak traffic period results are similar for every probe, although there is a wide range of speeds during the off-peak period, from fantastic to not so good.

 

We had similar experience with Vodafone Cable while NetFlix overloading was happening.


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