So having flown between Australia and NZ twice in the last week, I'm left wondering why Smartgate is so dodgy and considering how dodgy it is, why not just drop the thing?
So passing through customs (NZ twice, AU twice), my track record is two for two failure on the NZ side, and one of two failure on the AU side. Just "couldn't match your photo" and off into the queue to see a customs official. I would just join the customs queue directly, but apparently they don't like that -you must join the ten times longer and five times slower queue to use the automated photo-matching-failure machines so that you can be told to join the "everyone else" queue which is moving at a rate of about one per 30 seconds.
Anyone else have problems with these blasted things?