Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2964 posts

Uber Geek
+1 received by user: 446

Trusted
Subscriber

Topic # 183885 2-Nov-2015 16:23
Send private message

So having flown between Australia and NZ twice in the last week, I'm left wondering why Smartgate is so dodgy and considering how dodgy it is, why not just drop the thing?

So passing through customs (NZ twice, AU twice), my track record is two for two failure on the NZ side, and one of two failure on the AU side. Just "couldn't match your photo" and off into the queue to see a customs official. I would just join the customs queue directly, but apparently they don't like that -you must join the ten times longer and five times slower queue to use the automated photo-matching-failure machines so that you can be told to join the "everyone else" queue which is moving at a rate of about one per 30 seconds.

Anyone else have problems with these blasted things?





I finally have fibre!  Had to leave the country to get it though.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
836 posts

Ultimate Geek
+1 received by user: 54


  Reply # 1418971 2-Nov-2015 16:30
6 people support this post
Send private message

No problem at all and I've used them about ten times. You're not supposed to pull faces at it.

3343 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1418974 2-Nov-2015 16:31
Send private message

No, used them many, many times. Never an issue.

1976 posts

Uber Geek
+1 received by user: 151

Trusted

  Reply # 1418977 2-Nov-2015 16:33
One person supports this post
Send private message

Must remember to take my glasses off and then no issues.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

26477 posts

Uber Geek
+1 received by user: 6033

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1419005 2-Nov-2015 16:59
2 people support this post
Send private message

Never had an issue in probably 50 flights over the last few years, and based on my observances the failure rate (ie non match) is very low.

I have however seen the odd non responsive touchscreens and kiosks that require rebooting because they've encountered an error.

If your photo isn't matching the quality of your passport photo was potentially not very high or you had a facial gesture that it can't match.





254 posts

Ultimate Geek
+1 received by user: 4


  Reply # 1419010 2-Nov-2015 17:10
Send private message

I have used it a few times, without any issues. I did however have to take off my glasses.

876 posts

Ultimate Geek
+1 received by user: 572

Trusted

  Reply # 1419015 2-Nov-2015 17:16
Send private message

I've used it quite a few times over the past year both in NZ and AU and have never run into any issues.

21121 posts

Uber Geek
+1 received by user: 4210

Trusted
Subscriber

  Reply # 1419017 2-Nov-2015 17:18
Send private message

Only person I know who has issues with it has lost a shedload of weight since their passport was done so doesnt have the giant chin anymore.

Perhaps this is a good reason to get a new passport once you can get a 10 year one?




Richard rich.ms

13912 posts

Uber Geek
+1 received by user: 2470

Trusted
Subscriber

  Reply # 1419020 2-Nov-2015 17:22
Send private message

I use it rarely, but it's always worked perfectly.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


373 posts

Ultimate Geek
+1 received by user: 108


  Reply # 1419021 2-Nov-2015 17:22
Send private message

Has worked flawlessly for me the few times I've used it since I got my new passport. Have heard good reports on it too. Agree with the others that it's likely to be an issue with your passport photo, wearing glasses and/or not having a facial expression matching the one in your photo. It's a machine after all so it can only compare to the photo provided in the passport so if there's an issue with either the source or the image it's comparing to, then you'll run into problems regardless of how good the technology is.

- James

1712 posts

Uber Geek
+1 received by user: 551

Trusted
Subscriber

  Reply # 1419022 2-Nov-2015 17:25
Send private message

I've used it a couple of dozen times here and Australia and never had an issue.

460 posts

Ultimate Geek
+1 received by user: 91


  Reply # 1419057 2-Nov-2015 18:10
Send private message

Used it many times with no failures, no massive ques either

BDFL - Memuneh
60593 posts

Uber Geek
+1 received by user: 11528

Administrator
Trusted
Geekzone
Lifetime subscriber

2503 posts

Uber Geek
+1 received by user: 928

Subscriber

  Reply # 1419068 2-Nov-2015 18:30
Send private message

Has always been fine for me, and have not seen many failures for others while waiting.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark



2964 posts

Uber Geek
+1 received by user: 446

Trusted
Subscriber

  Reply # 1419226 2-Nov-2015 20:12
Send private message

Huh. Interesting that it's just me (and the roughly ten others that got singled out for rejection by the machine while I was queueing).

One customs officer said that it won't recognise you if you haven't shaved recently (really?!? That's some useless technology!), and richms' suggestion makes me believe that if you do any exercise at all, you may as well just go join the "Dumbgate" queue because Smartgate sure as heck isn't going to work. Unfortunately my passport is only two years old, so that's a lot of validity lost if I renew now.

3535 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 1419231 2-Nov-2015 20:26
Send private message

Kyanar: ...
Anyone else have problems with these blasted things?

Yep, it never works for me and I've tried it 4 or 5 times now.  My wife gets through every time without a hitch.





 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.