Quic Broadband - Anyone Heard of Them?

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#3077659 18-May-2023 21:25

quic:

Benoire:

If I wanted to move to Quic from 2degrees, is this automated or do I need to cancel my 2degrees account first and then sign up with Quic? I've established that I would be $5 better off with Quic even with the loss of the discount for a 2degrees mobile phone... and I do like the more advanced access given I've moved well away from a standard consumer setup (UDM Pro, switches, seperate access points, homelabs etc.).

We'll notify your previous provider of your move to us, and they should then cease your billing etc, and ensures you're not without a connection. 😎

That being said, always a good idea to check with your previous provider a couple days after coming across just to make sure 🙂

Thanks, I'll check with them... Lack of internet would cause me to be hung by both the kids and the missus!

michaelmurfy

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#3077660 18-May-2023 21:36

@Benoire if it helps, I helped a friend do a switch from 2degrees to Quic just the other day. When you sign up to Quic just put in the notes “Please tag this with VLAN 10” then when your switch happens you’ll just suddenly have a new IP on Quic as they use port based authentication. It was super seamless in my friends case with only around a 2min outage at 6am.

As a note with the disconnection from 2degrees just ensure you place your Quic order first with a date in the future then get in touch with 2degrees to cancel the day after your connection date with Quic. This is your notification that you’re switching away as Quic (and other providers) don’t tell your provider you’re switching until it has happened (@Quic feel free to correct me here if I’m wrong).

For Orcon, as they use IPoE (DHCP) it won’t be quite as seamless as you’ll need to reconfigure your router with PPPoE instead (no VLAN tag by default).

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#3077742 19-May-2023 08:09

michaelmurfy: As a note with the disconnection from 2degrees just ensure you place your Quic order first with a date in the future then get in touch with 2degrees to cancel the day after your connection date with Quic. This is your notification that you’re switching away as Quic (and other providers) don’t tell your provider you’re switching until it has happened (@Quic feel free to correct me here if I’m wrong).

Great tips @michaelmurfy!

This is mostly correct. 😉

With Chorus, absolutely correct in that when a connection moves across, the Chorus systems will notify the previous provider to stop billing for the connection.

With some other LFCs however, this is a little different and a new provider will "request" to transfer the existing connection, which the existing provider has to approve (or let the request automatically approve after X days), therefore the existing provider has knowledge that the connection is moving away ahead of time.

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gregb

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#3077890 19-May-2023 14:22

Benoire:

Thanks, I'll check with them... Lack of internet would cause me to be hung by both the kids and the missus!

This seems to be a recurring theme. I've just moved and it was really important to me that we didn't have an outage. Internet access is becoming as important as drinking water and electricity for people. I've seen a lack of concern by some ISP's in this area. Perhaps one day the regulator will say it isn't good enough.

The other thing is the lock in by most of the ISP with a months notice is questionable. If you have a contract for a fixed term, then that will require some arrangement to contract out of. However if you are not in a fixed term contract, the LFC will stop charging as soon as the connection is shut down, and you don't use the ISP for transit. What is the reasonable justification for charging up to another month?

When an ISP can hold on to your connection at the LFC this creates additional delay (days?). Days is a long time to not have internet access for some people. With automated systems there is little justification for this.

I don't know if it possible to see (via an automated API) the complete list of changes going through to the LFC, and thus the gaining ISP should be able to expose to new customers when the change will occur (and why it may be delayed).

I'm hopeful that ISP's like Quic are surfacing and automating what is going on behind the scenes. It would be nice if it caused a level of disruption with the incumbent ISPs. I made the move and switched to Quic. I filled in the form at 8:30pm and by 10:06am the next morning the connection was live. I recommend Quic as an ISP (Signup or R722087EDABYF in the shopping cart for 'free' $29 setup). I've been with 2Degrees for a long time (from the snap days) and moved off them. Prior to this week I was considering Voyager, but for techie people I would recommend Quic.

RunningMan

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#3077891 19-May-2023 14:31

@gregb this isn't really a Quic related issue. Perhaps start a new thread.

cjkbarnett

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#3077922 19-May-2023 17:27

Finally, after 7 months waiting for Enable to install our fibre (Ever tried pushing water uphill with a rake...?), am happy to say i am now onboard, yay!

Shoutout to the Team at Quic, who, for a company with no "official" support channel, helped a great deal with sorting some order confusion with Enable.

Good riddance 4G broadband with its horrible peak speeds, and helloooo Quic!

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#3079339 24-May-2023 12:28

moonbloke:
So hoping to get away from CGNAT with my first fibre connection, mistakenly went with zeronet. I seen quic might fit the bill, question: is disabling IPTV the same as having VLAN untagged?

Yep it is iptv is another name for vlan tag on the router .. 😀

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RunningMan

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#3079417 24-May-2023 16:03

@freitasm is it perhaps time to consider a Quic subforum given the activity in this thread?

studdart

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#3080595 29-May-2023 09:56

Hey Folks, after reading all the great feedback here I decided to switch from Orcon (1Gb) to Quic (Hyperfiber, 2Gb). I've got a new multigig router on the way, but I thought I'd just be pinned at the maximum speed my router can handle (1Gb). That doesn't seem to be the case though. I'm seeing lower speeds 7-800Mbps down and really crap upload speeds of around 300Mbps. I was getting better speeds with Orcon with a slower internet plan.

I can see in the Quic account settings that speeds are set correctly, but it sure as hell feels like I'm on the lower tier (Sprinter) 800Mbps down, 300Mbps up plan somehow:

Commited Info Down (Mbps) Up (Mbps)
Low Priority CIR 0 0
High Priority CIR 2.5 2.5
Low Priority Down (Mbps) Up (Mbps)
Low Priority EIR + CIR 2200 2200

Does anyone know a good way to double check everything before I lodge a fault? I've tried multiple wired computers, restarting it all, direct connection to the router (to eliminate house wiring), etc.

aj6828

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#3080597 29-May-2023 10:06

studdart:
Hey Folks, after reading all the great feedback here I decided to switch from Orcon (1Gb) to Quic (Hyperfiber, 2Gb). I've got a new multigig router on the way, but I thought I'd just be pinned at the maximum speed my router can handle (1Gb). That doesn't seem to be the case though. I'm seeing lower speeds 7-800Mbps down and really crap upload speeds of around 300Mbps. I was getting better speeds with Orcon with a slower internet plan.

I can see in the Quic account settings that speeds are set correctly, but it sure as hell feels like I'm on the lower tier (Sprinter) 800Mbps down, 300Mbps up plan somehow:

Commited Info Down (Mbps) Up (Mbps)
Low Priority CIR 0 0
High Priority CIR 2.5 2.5
Low Priority Down (Mbps) Up (Mbps)
Low Priority EIR + CIR 2200 2200

Does anyone know a good way to double check everything before I lodge a fault? I've tried multiple wired computers, restarting it all, direct connection to the router (to eliminate house wiring), etc.

You need a beefy router to work well with pppoe and also turn on hardware offloading to get the speeds .. get a mikrotick wired router with 2.5g wan

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studdart

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#3080598 29-May-2023 10:15

I've got a multigig router on the way which should hopefully aleviate that concern. Would you expect the upload speed to be affected more than download though? I wouldn't. I also don't see the CPU of the current router being at all a concern during a speed test, it's <50% with a couple of spikes. When uploading CPU usage is <20% with no spikes. I also find it very suspicious that the speeds I'm getting with Quic line up almost exactly with their lower tier, "Sprinter", plan.

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mentalinc

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#3080599 29-May-2023 10:15

What is your current router?

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

studdart

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#3080600 29-May-2023 10:18

It's a RT-AC86U. I don't expect hyperfibre speeds out of it! I did expect to get better, and more consistent, speeds than my old provider, especially for upload (which was limited before but shouldn't now).

michaelmurfy

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#3080606 29-May-2023 10:36

aj6828: You need a beefy router to work well with pppoe and also turn on hardware offloading to get the speeds .. get a mikrotick wired router with 2.5g wan

You're correct here but IMHO I actually don't recommend Mikrotik to everyone for the reason they're reasonably hard to configure and one slip up could lead you in a world of trouble security wise (and this is easy to do). If the end user is technical then go for it.

studdart: It's a RT-AC86U.

There's your problem. Those routers have terrible PPPoE performance as it is done in software + their CPU isn't all that great. You came from an ISP who use IPoE (DHCP) which does have lower overheads on the consumer's routers side.

Out of interest what router are you replacing it with? The thing to note with Hyperfibre is many consumer grade routers have 2.5Gbit ports to look pretty but don't necessary have the grunt to route 2Gbit over PPPoE.

aj6828

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#3080607 29-May-2023 10:40

studdart:
It's a RT-AC86U. I don't expect hyperfibre speeds out of it! I did expect to get better, and more consistent, speeds than my old provider, especially for upload (which was limited before but shouldn't now).

Try changing the mtu to 1500

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