In theory this should now be resolved.

michaelmurfy:

 

GARBAGE: As a customer, if I, say, didn't visit GZ forums, how would I know there's a problem?

 

Be kind. They're a newer provider with a smaller team of people. These problems are often needle in a haystack type problems that take time to investigate and also resolve.

 

Just note that Geekzone is not official support for them and the person behind the Quic account is basically volinteering their time in being here. If you diagnose the issue and think there is a fault with them and the fault is 100% not on your side then raise a fault with them via the Quic portal. I understand this case was different, but this is still a self service type ISP regardless.

 

Lets not scare them away from Geekzone ok :) if you require ongoing support then Quic may not be the best provider for you. Things may change after this incident as they learn the best way of doing things.

 

Hold up. While I absolutely respect where you're coming from; 

 

1. I wasn't unkind in any way, to anyone.
2. Well aware Geekzone is not an official support place for them. My complaint was that nothing was on their website -- I checked the official support place before I came to Geekzone. I even raised a ticket via email to their faults email address several days ago, and have had nothing but an automted response. 
3. I don't require ongoing support. I'm an IT engineer, I know how this works, I feel like Quic aims themselves at people like me, and I was just complaining about bad service with no updates from the company (via any kind of official channel...)
4. Absolutely no intention of "scaring anyone away" -- I was merely voicing my concern about a problem I had with the product (which is now fixed, thanks Quic!) 

Didn't bag the company, didn't bag the people, didn't cuss anyone out, didn't say anything mean, just said I was disappointed in bad performance and no communication. 

Lias:

 

Woke up this morning to non working internet.. bit of troubleshooting and it appears quic no longer have a route to cloudflare DNS. Switching to Google DNS resolved (hehe) the problem for me.

 

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    11 ms  bng1.quic.net.nz [103.139.184.29]
  3    11 ms    11 ms    11 ms  pe1-akl2.quic.net.nz [103.139.184.100]
  4    11 ms    11 ms    11 ms  10.255.255.17
  5     *     10.255.255.17  reports: Destination host unreachable.

 

Trace complete.

 

This is odd. I use CF DNS on my Pihole and haven't had any issues, I checked the logs and can't see any DNS resolution failures... 

mjb:

 

In theory this should now be resolved.

 

Been a day, haven't been able to test till now but can confirm it is for me.

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    10 ms    11 ms  bng1.quic.net.nz [103.139.184.29]
  3    11 ms    11 ms    14 ms  pe1-akl2.quic.net.nz [103.139.184.100]
  4    11 ms    18 ms    22 ms  as13335.auckland.megaport.com [43.243.22.6]
  5    11 ms    10 ms    11 ms  one.one.one.one [1.1.1.1]

Trace complete.

michaelmurfy: @GARBAGE all good. Sorry I may have read your earlier message a little differently. We’ve had providers come and go from Geekzone including a number of staffers who provided excellent support only to then say “I’m out” when a problem happened and people were tagging them and viewing them as the face of the company. Basically we want to prevent that here too. I fully understand they were quite quiet about this issue and that can be frustrating but I was more mentioning they’re a smaller company so all hands were on deck. Basically when Quic post it is coming from an engineer who was likely hands on deck dealing with a P1.

That’s more where the be kind comes from. Wasn’t directly aimed at you, it was in general and also a gentle reminder to everyone else of that fact too.

Yep -- agreed and understood! 

@quic with Chorus increases, and some ISPs looking to pass on the cost, any word if Quic is likely to increase their prices? I'm looking to sign-up, and keen to know if there is a price increase coming soon.

Thanks to ssamjh i have now switch to quic broadband, and upgraded from 300 to gig internet, hopefully they work well with ultra fast fibre in the waikato , thanks for the promo code 

will let the people know how well it works in my part of waikato

magesnz:

Thanks to ssamjh i have now switch to quic broadband, and upgraded from 300 to gig internet, hopefully they work well with ultra fast fibre in the waikato , thanks for the promo code 

will let the people know how well it works in my part of waikato

 

thanks, hopefully you get your free internet next month lol 

Hello, just an update, as of now i have been switch by ultra fast fibre, unfortunately they put me on lan 2 of my ont instead of lan 1, so i'll have to switch the port and i got to ring spark to cancel them so its going to be annoying to get through to the loyalty department to cancel my service but hopefully i'll be able to report later what the change did 

As expected Quic are increasing prices from 1 October 2023

Plan                                    Current Monthly Price New Monthly Price

Walker (50Mbps/10Mbps)      $56.00                         $56.00 (no change)

Runner (300Mbps/100Mbps)  $75.00                         $79.00

Sprinter (900Mbps/400Mbps) $89.00                        $95.00

Rocket 2G (2Gbps/2Gbps)      $129.00                      $135.00

hsvhel: Not as bad as some others

Still a pretty solid deal. I'm actually considering dropping from the 900Mbps to 300Mbps to save a few bucks, purely because I can only think of one site that ever gets even 4-500Mbps (my seedbox in Europe) and it's not worth paying the extra for.