Speaking of routing, anyone else seen quirky connectivity today?

My Roborock hasn't been able to connect today. I flipped the uplink on my router over to 2degrees LTE and it works immediately.
When traffic is routed out quic, a pcap shows it failing to connect to usaccount.roborock.com:443 which lives in AWS (us-east-1).

This hangs

openssl s_client -servername usaccount.roborock.com -connect 52.44.149.220:443

Path doesn't look particularly suspicious though

HOST: Jonas-MacBook-Air.local              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.168.0.1                            0.0%    10    3.5   3.3   2.5   6.7   1.3
  2.|-- bng3.quic.net.nz                      0.0%    10   12.8  14.3  12.8  20.6   2.3
  3.|-- pe1-akl1.quic.net.nz                  0.0%    10   13.7  14.5  12.6  24.5   3.5
  4.|-- pe.7003517-1.as58511.net              0.0%    10   15.6  15.3  14.3  18.4   1.2
  5.|-- vl5.cor1.220qa.nz.as58511.net         0.0%    10  141.2 144.4 139.9 166.7   8.6
  6.|-- te1-0-46.cor2.csla1.us.as58511.net    0.0%    10  138.2 138.4 137.5 141.4   1.2
  7.|-- et-0-0-0.bdr101.csla1.us.as58511.net  0.0%    10  137.3 146.6 137.1 170.0  13.9
  8.|-- ae0-1701.cr7-lax2.ip4.gtt.net         0.0%    10  149.1 141.2 138.4 149.1   3.6
  9.|-- ae12.cr7-dal3.ip4.gtt.net            10.0%    10  166.8 165.4 163.2 170.0   2.2
 10.|-- ip4.gtt.net                           0.0%    10  165.9 165.6 164.8 166.1   0.4
 11.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 18.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 19.|-- 52.93.28.120                          0.0%    10  206.4 206.5 204.9 208.9   1.1
 20.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0

Also, did something change with lg.64073.as, it's behind basic auth today?

jbergler:

 

Speaking of routing, anyone else seen quirky connectivity today?

 

My Roborock hasn't been able to connect today. I flipped the uplink on my router over to 2degrees LTE and it works immediately.
When traffic is routed out quic, a pcap shows it failing to connect to usaccount.roborock.com:443 which lives in AWS (us-east-1).

 

This hangs

 

openssl s_client -servername usaccount.roborock.com -connect 52.44.149.220:443

 

Path doesn't look particularly suspicious though

 

HOST: Jonas-MacBook-Air.local              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.168.0.1                            0.0%    10    3.5   3.3   2.5   6.7   1.3
  2.|-- bng3.quic.net.nz                      0.0%    10   12.8  14.3  12.8  20.6   2.3
  3.|-- pe1-akl1.quic.net.nz                  0.0%    10   13.7  14.5  12.6  24.5   3.5
  4.|-- pe.7003517-1.as58511.net              0.0%    10   15.6  15.3  14.3  18.4   1.2
  5.|-- vl5.cor1.220qa.nz.as58511.net         0.0%    10  141.2 144.4 139.9 166.7   8.6
  6.|-- te1-0-46.cor2.csla1.us.as58511.net    0.0%    10  138.2 138.4 137.5 141.4   1.2
  7.|-- et-0-0-0.bdr101.csla1.us.as58511.net  0.0%    10  137.3 146.6 137.1 170.0  13.9
  8.|-- ae0-1701.cr7-lax2.ip4.gtt.net         0.0%    10  149.1 141.2 138.4 149.1   3.6
  9.|-- ae12.cr7-dal3.ip4.gtt.net            10.0%    10  166.8 165.4 163.2 170.0   2.2
 10.|-- ip4.gtt.net                           0.0%    10  165.9 165.6 164.8 166.1   0.4
 11.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 18.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
 19.|-- 52.93.28.120                          0.0%    10  206.4 206.5 204.9 208.9   1.1
 20.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0

 

Also, did something change with lg.64073.as, it's behind basic auth today?

 

Hey mate! Traceroute is the same for me here, however can load the IP with https in my browser, so would say they're blocking ICMP.

Doing the same OpenSSL command on my PC works here...

openssl s_client -servername usaccount.roborock.com -connect 52.44.149.220:443
CONNECTED(00000003)
depth=2 C = US, O = DigiCert Inc, OU = www.digicert.com, CN = DigiCert Global Root CA
verify return:1
depth=1 C = US, O = DigiCert Inc, OU = www.digicert.com, CN = RapidSSL RSA CA 2018
verify return:1
depth=0 CN = *.roborock.com
verify return:1

....etc

We've had to close off the looking glass temporarily while we rewrite some of the codebase to comply with some backend changes - should be back soon. :-)

If anyone's got a promo code for Quic I'm ordering today for change over on the 6th

Fuzzi9986:

 

If anyone's got a promo code for Quic I'm ordering today for change over on the 6th

 

Link in my signature removes the setup fee for you and I get $50 credit :D

ssamjh:

 

Link in my signature removes the setup fee for you and I get $50 credit :D

 

Seems to not be working, is showing 167 due today when following through it same as going normally, tried in different browsers too

Fuzzi9986:

 

ssamjh:

 

Link in my signature removes the setup fee for you and I get $50 credit :D

 

 

Seems to not be working, is showing 167 due today when following through it same as going normally, tried in different browsers too

 

Hey @ssamjh - scroll down in the referral "widget" in your account page, and there will be a promo code to share for the free setup. :-)

We're just working through how we can adjust the current links to include the promo code without breaking anything!

Fuzzi9986:

 

ssamjh:

 

Link in my signature removes the setup fee for you and I get $50 credit :D

 

 

 

 

Seems to not be working, is showing 167 due today when following through it same as going normally, tried in different browsers too

 

Weird. Their referral thing only recently had the free setup thing added.

Send then a message on Facebook, I find they respond very quickly usually.

I don't have a facebook account and refuse to make one again

Fuzzi9986:

 

I don't have a facebook account and refuse to make one again

 

Thanks @quic.

Give this one a try: R893192EGADLZ

ssamjh:

 

Give this one a try: R893192EGADLZ

 

Worked thanks

Fuzzi9986:

 

Worked thanks

 

Welcome to the Quic family, @Fuzzi9986! 🤗

I signed up to Quic last Tuesday and was mighty impressed at the ease and speed of cutover on my HyperFibre Rocket 2G

However I have a challenge with Upload speeds not being anywhere near symmetrical in which I have a support call in with Quic but it doesn't seem to be progressing very quickly as Chorus seem to be dragging the chain. It  previously was 2Gb Download & Upload with Orcon.

While I'm super technical in some respects I'm not a network engineer - can anyone assist me prove the issue is not my end?

I've connected two different PC's directly to the ONT (to negate it being router issues) and booted them off a Debian Live CD and run up a PPPoE session. This connects perfectly well and I can run Speedtest CLI. But still I get the same result - expected Download speed but only 250Mb upload speeds.

Is there anything further I should be configuring on the PC to ensure full-speed Uploads?

Main test PC has a TP-Link 10Gb NIC in it and Debian shows a 10Gb link speed when connected to the ONT but while I can max out the Download speed the Upload remains at around 250Mb.

Cheers, Tim

Hey @quic I have a question. I'm in Dunedin, and thinking of moving my home and office connections over to you. They are both in Dunedin as well. Will a connection between the two be fairly direct or will it take a trip up to Christchurch and back down?

Thanks

Lindsay

quic:

 

Hey mate! Traceroute is the same for me here, however can load the IP with https in my browser, so would say they're blocking ICMP.

 

Doing the same OpenSSL command on my PC works here...

 

Thanks for looking, didn't get back to it before last night and it's resolved itself.

Unrelated, my hyperfibre install happened today.
Total downtime was less than 5 min after the new ONT was plugged in. Now to do some testing!