I have a Harmony 525. I haven't used it for couple of years but decided to start using it again. It still works, after some batteries. But I have changed a few components so I need to re-programme it.
I installed harmony software 7.7 on my Surface Pro (Windows 8.1) as recommended by the Harmony website.
The software installed no problem. But during set up the software can't connect with the remote via USB. The LCD screen on the remote display US connected, butt he software keeps looking for the remote without success.
The trouble-shooter told me to check device manager for an HID device with an exclamation mark symbol, uninstall and scan for new hardware. I did this but it didn't help. Other USB devices are functioning no problem.
Any suggestions welcome. I didn't find anything useful on Logitech's forums. A coupe, of people describe the same issue but no solutions. and I put in an email request for support a few days ago, but no response yet.
I did have the software installed on a netbook I no longer have.
Is it possible that the remote is somehow registered to this software installation and this is the problem?