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Lizard1977

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#262055 2-Jan-2020 13:25
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For the last week or so my Harmony Hub has been acting weird.  I have it set up to control my Pioneer AV receiver, but it is only intermittently sending signals to change the volume when I push the buttons on the remote.  Using the app on my phone produces the same results.  And in the last couple of days I've also noticed that it won't turn my Xbox on/off unless the Hub is moved and positioned much closer to the Xbox.  Everything used to work fine until a couple of weeks ago, and nothing has changed in terms of layout or position of my equipment.  I'm wondering if the IR blaster in the hub has started to fail - is that even a thing?  I've eliminated problems with the hardware remote (as the problem exists with the app as well), which leads me to think it's something to do with the hub itself.  The controlled equipment (i.e. AV receiver, TV, Xbox) all work as normal with their factory remotes (so no problems with their IR receivers).  I've tried resetting the Hub/activities, but in the process of setting it up (and testing the devices), the hub is unable to turn the devices on/off (same problem that started this all off).

 

 

 

So my question is - is it possible/normal for the IR blaster to "die"?  Is there a way to fix it?  If not, am I up for a replacement Hub?  I've looked online and they aren't easy to find on their own (only as part of a pack), which is a pain.  Is there another option/solution?


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zezayer
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  #2384162 2-Jan-2020 13:32
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Have you tried changing the battery in the remote. Worth a try.

 

Are you using the IR blaster built into the main hub or the external (plug in) IR blaster? Might be worth trying the other / moving the hub or blaster closer to the receiver.

 

If it's just a problem with the external IR blaster have you tried plugging into the other port? Surely you can buy another one from somewhere? (Does anyone out there know?)




Lizard1977

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  #2384165 2-Jan-2020 13:38
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I replaced the battery in the remote a couple of months ago, but I'm pretty sure that won't be the problem.  The light on the hub flashes each time I push a button on the remote, so it's definitely sending (and receiving) the button presses.  But nothing's happening on the equipment.  The same happens when I use the Harmony app on my phone.  So I'm fairly certain that it's not a problem with the battery in the remote.

 

I'm not using the external blaster.  I had a look around for it to see if that made a difference, but I can't find it.  And I have moved the hub closer to the receiver, which does make it turn on.  The problem though is that it has worked fine where it was for the past couple of years, but suddenly it's not working as it used to, despite nothing changing in the environment (i.e. I haven't just dumped a pot plant in front of it).  And when I move the hub closer to the receiver, then it won't turn on the Xbox until I move it about 5cm in the opposite direction.  Kind of defeats the purpose of a remote if I have to move the blaster each time I want to change an activity...


fearandloathing
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  #2384214 2-Jan-2020 14:27
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Maybe there has been a buggy firmware update? Over the last month or so, mines been failing to switch on the tv intermittently.



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  #2384218 2-Jan-2020 14:34
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How long have you had it? Any chance of a CGA claim?





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Dingbatt
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  #2384224 2-Jan-2020 14:58
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It’s a shame you have misplaced the external blaster because that would pretty quickly allow you to discount any sort of software problem. The external blasters on the harmony hub have a 2.5mm plug and most blasters from places like jaycar use 3.5mm so it may not be possible to try an aftermarket solution.

 

I guess like any emitter, the one within the hub may have weakened over time. The camera on a cellphone can normally pick up ir flashes, you may be able to assess how well the hub is operating compared to other ir remotes.





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linw
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  #2384256 2-Jan-2020 15:51
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I had a similar problem after I shifted house. In both houses I had the hub sitting on the shelf that the TV was on and it worked fine with to TV and amp just under it. Had occasional problems with sun but overall was great.

 

In the new place it was so unreliable set up the same as before. Hooked up the wired blaster and still unreliable. Went through all sorts of hoops changing settings to no avail. 

 

Then I tried moving the hub around and found a spot across the other side of the room that worked acceptably well. 

 

The new place has more glass in the lounge area so I can only think that that was the problem but hard to explain why the wired blaster didn't help.

 

I'll never know what the problem was but am pretty happy now, especially as my wife can get back to using the one controller!


 
 
 
 

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bendud
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  #2384614 3-Jan-2020 14:15
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Lizard, where are you? I have a spare IR blaster here in Dunedin...

 

b





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Lizard1977

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  #2384619 3-Jan-2020 14:39
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Thanks @bendud for the offer.  I'm in Palmerston North, so it's a bit far.

 

 

 

I'm going to try moving it to a new location, as @linw did.  It makes no sense why it should suddenly not work like it did, but if I can find a new location where it does work, then I'll do that.


richms
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  #2384641 3-Jan-2020 15:14
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Have you changed your room lighting recently? I find my fluros put out a lot of crap that interferes with IR on one of my TVs in the lounge/game room.





Richard rich.ms

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