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Stu

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  #1494895 18-Feb-2016 13:02
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 Thanks for the heads-up. Installing now.





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Stu

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  #1495199 18-Feb-2016 20:11
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Still having trouble returning from sleep while docked. Monitors just won't power up and the only way to get them to connect is to perform a restart.

 

Could the age of the monitors make any difference? 





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heavenlywild
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  #1495229 18-Feb-2016 20:47
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Sleep issue is fixed for me. I have the i7/16/256 version.





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tigercorp
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  #1495311 18-Feb-2016 22:38
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Stu:

 

Still having trouble returning from sleep while docked. Monitors just won't power up and the only way to get them to connect is to perform a restart.

 

Could the age of the monitors make any difference? 

 

 

 

 

Its possible.  

 

My 7 year old BENQ had wasn't detected at all by the dock and would only do 640x480 when connected directly to the SP4.  After a bit of time with MS chat support and bringing another monitor home to test with, I was told it was incompatible.


Stu

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  #1495333 18-Feb-2016 23:52
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The CFO is going to love hearing that! ;-)




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  #1495362 19-Feb-2016 07:29
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tigercorp:

 

Stu:

 

Still having trouble returning from sleep while docked. Monitors just won't power up and the only way to get them to connect is to perform a restart.

 

Could the age of the monitors make any difference? 

 

 

 

 

Its possible.  

 

My 7 year old BENQ had wasn't detected at all by the dock and would only do 640x480 when connected directly to the SP4.  After a bit of time with MS chat support and bringing another monitor home to test with, I was told it was incompatible.

 

 

 

 

how is it connected?

 

try an active connector instead of a passive one


JayADee
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  #1495366 19-Feb-2016 07:42
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nathan:

tigercorp:


Stu:


Still having trouble returning from sleep while docked. Monitors just won't power up and the only way to get them to connect is to perform a restart.


Could the age of the monitors make any difference? 



 


Its possible.  


My 7 year old BENQ had wasn't detected at all by the dock and would only do 640x480 when connected directly to the SP4.  After a bit of time with MS chat support and bringing another monitor home to test with, I was told it was incompatible.



 


how is it connected?


try an active connector instead of a passive one



I was reading on a few forums that an active connector works for some.

I'm pleased about the update especially with regards to sleep and battery. I'm toting my SP to a meeting this morning so good timing.

Pen still doesn't work: hope they fix that on the next round. Also hoping speaker pop was addressed. Only way to find out is use it lots.

 
 
 

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tigercorp
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  #1495428 19-Feb-2016 09:27
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nathan:

 

tigercorp:

 

Stu:

 

Still having trouble returning from sleep while docked. Monitors just won't power up and the only way to get them to connect is to perform a restart.

 

Could the age of the monitors make any difference? 

 

 

 

 

Its possible.  

 

My 7 year old BENQ had wasn't detected at all by the dock and would only do 640x480 when connected directly to the SP4.  After a bit of time with MS chat support and bringing another monitor home to test with, I was told it was incompatible.

 

 

 

 

how is it connected?

 

try an active connector instead of a passive one

 

 

 

 

Yep, it was with an active adaptor.  The newer test monitor worked fine through it.

 

 


JayADee
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  #1497520 23-Feb-2016 06:51
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Anybody with an i5 256/8 want to help me out by experimenting for an hour by trying the pen as a primary input device? Experience the magic of writing your input. Be amazed at how well integrated it is.

 

Looking to see if the dropouts are unique to my two units. Otherwise you may have to put up with my constant whining. Just detach your keyboard and do some web browsing, email, solitaire etc. like a normal couch or down time session.


Stu

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  #1497530 23-Feb-2016 07:26
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I actually used my pen for that yesterday afternoon for a while. The type cover was folded back, though, and not removed. Would that make a difference? Would it take the full hour before I should start to notice any issues? Can have another look today.




People often mistake me for an adult because of my age.

 

 

Keep calm, and carry on posting.

 

 

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JayADee
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  #1497540 23-Feb-2016 08:25
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Thanks for the reply. I've never tried it with the cover folded so to test might be better without. The issue is intermittent so it can vary. In the shop it took 40 minutes to kick in but it can be quite rapid. If it cuts out on you, reverse the pen to engage the eraser then resume writing with the pen. Ideally if you can use for a long while that would be better. I think I will make a point of timing it today and count how many times it does it as well.

 

I seem to have the least problems using it continuously to writer with as input on web pages like I'm doing right now but it can happen anywhere at all including doing this sometimes right in the middle of writing a letter of the alphabet[

 

 

 

Edit: there we are made a note of the time 8:27-8:50 am playing solitaire. Cut out #1.

 

I'll do a restart and start a fresh count.

 

On my restart made it from 8:55-8:57. Also playing solitaire and nothing else running.. I'll leave it going and see how many more I get before I shut down.


JayADee
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  #1497544 23-Feb-2016 08:30
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And oh, for anybody following I've spoken to two Microsoft CSRs since who didn't know anything about known pen issues but at least they were all good conversationalists and very polite.

 

 


gzt

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  #1497830 23-Feb-2016 13:40
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Is there anything new in the event log at fail time?

JayADee
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  #1497879 23-Feb-2016 14:52
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gzt: Is there anything new in the event log at fail time?

 

Nothing I can see at the times it happens. 2:46 was the last one and I don't see anything under Administrative Events, Summary Page events, windows logs. Any where in particular should look?


Stu

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  #1497885 23-Feb-2016 15:06
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Screen stopped responding to the pen after two and a half hours. It's that the issue you have? Will check system logs when I get back on the tablet later if I remember. I also got a crash with bluescreen (display driver I believe) when using the sketching app.




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