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kapitikarl

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#214701 24-May-2017 15:46
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Hi All,

 

Just to let you know I have logged a fault with Spark already and this is int he process of investigation.

 

I have Fibre Max and notice my download speed fluctuates wildly from 850 down to 200mbps.

 

I have tried various routers, various devices, various leads but nothing seems to make a difference. 

 

The tests were run by devices hardwired to the router with minimal wireless devices in use.;

 

I realise minor fluctuations are possible with increased internet traffic in the evenings but would I still see such a drop. We are located approx 2-3KM from Auckland exchange, so I am keen to know if you guys have any suggestions of what I can do here whilst Chorus do their investigation - I think I have exhausted all options but open to suggestions.

 

Cheers all.


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michaelmurfy
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  #1787522 24-May-2017 15:56
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You're needing to provide some further information.

 

1) Where are you testing to?
2) Router make / model?
3) Tried another PC on Ethernet? Does it still happen?





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kapitikarl

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  #1787525 24-May-2017 16:01
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 Hi Michael,

 

1) Using Ookla speed test testing to spark server

 

2) My usual router is an Asus RT-AC87U but have also tested with stock Huawei HG659b supplied from Spark

 

3) Tried testing using my HP laptop using different lan cable to router - no difference in speed.

 

 

 

 

 

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sidefx
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  #1787527 24-May-2017 16:02
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Also curious what real world issues this is causing for you?  Are you noticing issues with real usage of your connection, or just speedtests (or other artificial tests?)

 

 

 

 





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kapitikarl

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  #1787529 24-May-2017 16:05
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It is noticeable with most online activities and given I am paying for fibre max and getting speeds only a fraction above their lower fibre package (namely fibre 200 - when I was getting 190+ consistently) I am keen to know what is causing this.


kapitikarl

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  #1787534 24-May-2017 16:08
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And I have just run another speed test (with a gob load of wireless devices running now - e.g. netflix, wifey's laptop, my cellphone). And it is back up to 817 - this is very odd.


kapitikarl

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  #1787547 24-May-2017 16:16
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And 8 minutes later - I am down to 272 mbps


 
 
 
 

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hio77
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  #1787553 24-May-2017 16:19
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Hi there, this sounds like a bit of a rock in a hardplace case.

 

 

 

Can you confirm which modems you have tried?

 

 

 

is the device your testing on under load?

 

have you tried another device to test on?

 

 

 

Lastly if you have a ticket number i'd love to skim over where things are going just to double check all the case for you :)





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 


kapitikarl

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  #1787555 24-May-2017 16:22
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I believe everything you are asking I have answered above:

 

1) Using Ookla speed test testing to spark server 122.58.132.50

 

 2) My usual router is an Asus RT-AC87U but have also tested with stock Huawei HG659b supplied from Spark

 

 3) Tried testing using my HP laptop using different lan cable to router - no difference in speed.

 

 

 

Tested the devices both under load and with little load. Ticket number: 231415473043


kapitikarl

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  #1787560 24-May-2017 16:26
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Have just tried another test with everything off except my PC hard wired to router - so no wifi or other lan connections - 293mbps

 

 

 

Grrrr


hio77
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  #1787564 24-May-2017 16:31
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Apologies for covering a few things mentioned before, got distracted before posting :)

 

 

 

Looking over case, is exactly as i suspect, Looking into a few things on this end.

 

Please try testing to another speedtest server.

 

Also try a raw download, http://zeus.jetstream.co.nz/450M.bin - this is a older test machine, but should have a little less overhead.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 


kapitikarl

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  #1787569 24-May-2017 16:45
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Not a great deal of difference - it is now back up to 790 to 830 mbps. 

 

Not too sure what I should be doing with the bin file.

 

 


 
 
 

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hio77
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  #1787571 24-May-2017 16:50
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kapitikarl:

 

Not a great deal of difference - it is now back up to 790 to 830 mbps. 

 

Not too sure what I should be doing with the bin file.

 

 

 

 

bin file is simply for a straight download test rather than running a speedtest. Your browser should indicate the speed.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 


kapitikarl

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  #1787584 24-May-2017 16:54
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My browser (Chrome) downloaded it far too quickly to tell.

 

 


kapitikarl

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  #1787585 24-May-2017 16:56
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Okay - I tried again. Approx 50-55MB/s


kapitikarl

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+1 received by user: 11


  #1787588 24-May-2017 16:58
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And speed is back up to 849 now - with netflix and wireless devices. I wonder if it will hold, or slow again?


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