Hmmmm....I had a look at a Telecom Twitter page last night. Not sure if it's been mentioned, but in a line-up of the tweeter's avatars one person has his head stuck in the sand and another has a totally maniacal look on his face. Perhaps rather appropriate at the moment, but not inspiring confidence.
Have been trying to delete last post as yes I have seen the updated message thanks. Hope you guys at telecom going to pub after this is all done as you will have well and truely deserved it.
AliMac: Have been trying to delete last post as yes I have seen the updated message thanks. Hope you guys at telecom going to pub after this is all done as you will have well and truely deserved it.
Once again the coal face workers will bring this home and sort it whilst the chiefs run round the coop with their heads in the sand.
I am still waiting for me TXT MESSAGE apologizing for the inconvience and that an appropriate compensation package is coming for all effected customers.
Sure the help link http://www.telecom.co.nz/help/content/0,10709,205875-204491,00.html?link=rdt is handy but most users cannot access and do not know about this.
I wonder how much they pay the people in PR to act so inadequately at this time, not exactly money well spent is it! GEE WHIZ a simple TXT yesterday and today could have coolled a lot of heads....
COME ON TELECOM PR - we know you are watching these forums, do something positive PLEASE
The saying all publicity is good publicity is not true........
What gets me is that the Herald posted an article yesterday, saying the outage had been fixed at 1pm... Are they just a mouth piece for Telecoms PR spin now?
Some users are still out, but we will just gloss over that huh?
Ha, what a coincidence! I just had a Vodafone rep call me to arrange a meeting to discuss IT Support, land lines and cell phones. I would normally only see the rep just to give them the time of day, but I think I will go into this one a little more interested about what's on offer now.
At least I finally heard from our Account Manager today - I feel sorry for those guys and completely empathise with them, unfortunately when I've got to think of the business I just need something that performs.
Honestly, I don't expect the independent review will achieve much, place blame with Alcatel since they designed this network. Not that this outage impacts me as I'm on Vodafone.
I wonder how much they pay the people in PR to act so inadequately at this time, not exactly money well spent is it! GEE WHIZ a simple TXT yesterday and today could have coolled a lot of heads....
I do agree that there hasn't been a particularly strong response as of yet, however I can understand that troubleshooting issues such as these can be a lengthy process and that giving ETAs is often not easy (not to mention if you miss the mark as per yesterday). Full credit to the frontline staff working on this - the old IT story, when everything is running fine no one really appreciates it, but if something goes wrong you can sure get an earful. So thanks again to all those doing their best to fix it.
You keep asking for a txt message bbman, however I fail to see what good this is until all services are restored - what use is it to someone like me who continues to be offline still now?
the simple url for telecom alerts is www.telecom.co.nz/help/alerts... theres also a one-click link from the front page now as well (pretty sure that wasn't there earlier) i'm still on CDMA so no wuckus for me... till tomorrow when my XT phone arrives! good to see telecom are trying to keep people updated, twitter, web-site etc but perhaps not particularly useful if your only connection is an XT connection?
I wonder how much they pay the people in PR to act so inadequately at this time, not exactly money well spent is it! GEE WHIZ a simple TXT yesterday and today could have coolled a lot of heads....
I do agree that there hasn't been a particularly strong response as of yet, however I can understand that troubleshooting issues such as these can be a lengthy process and that giving ETAs is often not easy (not to mention if you miss the mark as per yesterday). Full credit to the frontline staff working on this - the old IT story, when everything is running fine no one really appreciates it, but if something goes wrong you can sure get an earful. So thanks again to all those doing their best to fix it.
You keep asking for a txt message bbman, however I fail to see what good this is until all services are restored - what use is it to someone like me who continues to be offline still now?
Its really just part of the process of apologizing to the users.
I am getting at the lack of communication to the majority, twitter is not mainstream yet but point taken.
You keep asking for a txt message bbman, however I fail to see what good this is until all services are restored - what use is it to someone like me who continues to be offline still now?
apparently he thinks that what you should do when you have an network that went down from overloading and is still fragile and not fully working yet, is send out a txt to 300,000 people. (or however many customers XT has)
While at a Orb store getting a new phone for my dad the manager told us that yesterday they had more phones sold than any other day even during xmas. WOW!!!!!
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