Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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1907 posts

Uber Geek

#331554 18-May-2010 20:03

Weird!

I suppose you have tried all the usual things. (Router reboot ect...Or try a different one)

I have a perfect connection to everthing.

System

521 posts

Ultimate Geek

#331558 18-May-2010 20:06

DravidDavid: Weird!

I suppose you have tried all the usual things. (Router reboot ect...Or try a different one)

I have a perfect connection to everthing.

Tried restarting it earlier to no effect, i can't try another one as unfortunately my other one died recently and i havn't been able to replace it as of yet, will try restarting the modem again and see if that fixes anything.

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Sheagae

208 posts

Master Geek

#331572 18-May-2010 20:23

High pings for myself as well. Happens in the evenings. No other activity on my network.

..See below..

ping telecom.co.nz -t

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=85ms TTL=120
Reply from 146.171.18.242: bytes=32 time=80ms TTL=120
Reply from 146.171.18.242: bytes=32 time=72ms TTL=120
Reply from 146.171.18.242: bytes=32 time=43ms TTL=120
Reply from 146.171.18.242: bytes=32 time=91ms TTL=120
Reply from 146.171.18.242: bytes=32 time=41ms TTL=120
Reply from 146.171.18.242: bytes=32 time=90ms TTL=120
Reply from 146.171.18.242: bytes=32 time=77ms TTL=120
Reply from 146.171.18.242: bytes=32 time=85ms TTL=120
Reply from 146.171.18.242: bytes=32 time=96ms TTL=120
Reply from 146.171.18.242: bytes=32 time=72ms TTL=120
Reply from 146.171.18.242: bytes=32 time=95ms TTL=120
Reply from 146.171.18.242: bytes=32 time=73ms TTL=120

Ping statistics for 146.171.18.242:
Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 96ms, Average = 76ms

System

521 posts

Ultimate Geek

#331576 18-May-2010 20:27

Sheagae: High pings for myself as well. Happens in the evenings. No other activity on my network.

..See below..

ping telecom.co.nz -t

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=85ms TTL=120
Reply from 146.171.18.242: bytes=32 time=80ms TTL=120
Reply from 146.171.18.242: bytes=32 time=72ms TTL=120
Reply from 146.171.18.242: bytes=32 time=43ms TTL=120
Reply from 146.171.18.242: bytes=32 time=91ms TTL=120
Reply from 146.171.18.242: bytes=32 time=41ms TTL=120
Reply from 146.171.18.242: bytes=32 time=90ms TTL=120
Reply from 146.171.18.242: bytes=32 time=77ms TTL=120
Reply from 146.171.18.242: bytes=32 time=85ms TTL=120
Reply from 146.171.18.242: bytes=32 time=96ms TTL=120
Reply from 146.171.18.242: bytes=32 time=72ms TTL=120
Reply from 146.171.18.242: bytes=32 time=95ms TTL=120
Reply from 146.171.18.242: bytes=32 time=73ms TTL=120

Ping statistics for 146.171.18.242:
Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 96ms, Average = 76ms

I would be happy to have pings like that, im getting my pings multiply by at least 10-20 times during peak times tonight...

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Sheagae

208 posts

Master Geek

#331579 18-May-2010 20:29

System:
Sheagae: High pings for myself as well. Happens in the evenings. No other activity on my network.

..See below..

ping telecom.co.nz -t

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=85ms TTL=120
Reply from 146.171.18.242: bytes=32 time=80ms TTL=120
Reply from 146.171.18.242: bytes=32 time=72ms TTL=120
Reply from 146.171.18.242: bytes=32 time=43ms TTL=120
Reply from 146.171.18.242: bytes=32 time=91ms TTL=120
Reply from 146.171.18.242: bytes=32 time=41ms TTL=120
Reply from 146.171.18.242: bytes=32 time=90ms TTL=120
Reply from 146.171.18.242: bytes=32 time=77ms TTL=120
Reply from 146.171.18.242: bytes=32 time=85ms TTL=120
Reply from 146.171.18.242: bytes=32 time=96ms TTL=120
Reply from 146.171.18.242: bytes=32 time=72ms TTL=120
Reply from 146.171.18.242: bytes=32 time=95ms TTL=120
Reply from 146.171.18.242: bytes=32 time=73ms TTL=120

Ping statistics for 146.171.18.242:
Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 96ms, Average = 76ms

I would be happy to have pings like that, im getting my pings multiply by at least 10-20 times during peak times tonight...

Damn. Hopefully Telecom will catch on and fix up the ping issues like last time.

k1wi

484 posts

Ultimate Geek

#331591 18-May-2010 20:54

Mine's in the middle:

ping telecom.co.nz -t

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:

Reply from 146.171.18.242: bytes=32 time=67ms TTL=121
Reply from 146.171.18.242: bytes=32 time=61ms TTL=121
Reply from 146.171.18.242: bytes=32 time=161ms TTL=121
Reply from 146.171.18.242: bytes=32 time=84ms TTL=121
Reply from 146.171.18.242: bytes=32 time=68ms TTL=121
Reply from 146.171.18.242: bytes=32 time=55ms TTL=121
Reply from 146.171.18.242: bytes=32 time=98ms TTL=121
Reply from 146.171.18.242: bytes=32 time=111ms TTL=121
Reply from 146.171.18.242: bytes=32 time=62ms TTL=121
Reply from 146.171.18.242: bytes=32 time=78ms TTL=121
Reply from 146.171.18.242: bytes=32 time=84ms TTL=121
Reply from 146.171.18.242: bytes=32 time=89ms TTL=121
Reply from 146.171.18.242: bytes=32 time=65ms TTL=121
Reply from 146.171.18.242: bytes=32 time=62ms TTL=121
Reply from 146.171.18.242: bytes=32 time=119ms TTL=121
Reply from 146.171.18.242: bytes=32 time=69ms TTL=121
Reply from 146.171.18.242: bytes=32 time=65ms TTL=121
Reply from 146.171.18.242: bytes=32 time=77ms TTL=121
Reply from 146.171.18.242: bytes=32 time=155ms TTL=121
Reply from 146.171.18.242: bytes=32 time=91ms TTL=121
Reply from 146.171.18.242: bytes=32 time=69ms TTL=121
Reply from 146.171.18.242: bytes=32 time=66ms TTL=121
Reply from 146.171.18.242: bytes=32 time=163ms TTL=121
Reply from 146.171.18.242: bytes=32 time=63ms TTL=121

Ping statistics for 146.171.18.242:
Packets: Sent = 24, Received = 24, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 163ms, Average = 86ms

DravidDavid

1907 posts

Uber Geek

#331632 18-May-2010 22:20

Here is mine...Its normal.

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=12ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=11ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=11ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=11ms TTL=122
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122

Ping statistics for 146.171.18.242:
Packets: Sent = 38, Received = 38, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 12ms, Average = 10ms

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System

521 posts

Ultimate Geek

#331636 18-May-2010 22:23

It just seemed to completely vanish just after 9pm, went down to about 25ms, seems interesting that it seems to always go away at the same time like clockwork...

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

DravidDavid

1907 posts

Uber Geek

#331664 18-May-2010 23:06

Telecom probably moves abnormal amounts of data round during those times causing latency issues for some?

TheWatcher

1 post

Wannabe Geek

#331953 19-May-2010 18:50

hello, first time poster round here, just having major difficultys with the internet lol and googled and found this thread with people with similar issues... basiclly..my nets unusable only thing i can do is browse websites and stream vids of youtube etc.

gaming is a big hell no...after 10pm till like 2am i have around about 30ping max sometimes drops to 17 ish

before that well round now i jumped on a tf2 server which pinged at 30ms(in steam) spiked up to like 700 and became unplayable as soon as i joined. seems like it just bounces around from being normal and whenever you try to do anything bounces back into the extremes.. kinda assumed it was the exchange around here but if others are having similar issues may rethink it.
seems to have changed a bit recently also, as it used to have a problem more between 2-10 now its alll the time tried at 10am this morning and was still rubbish.

for example.
C:\Users\TheWatcher>ping www.telecom.co.nz

Pinging www.telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=35ms TTL=121
Reply from 146.171.18.242: bytes=32 time=31ms TTL=121
Reply from 146.171.18.242: bytes=32 time=32ms TTL=121
Reply from 146.171.18.242: bytes=32 time=338ms TTL=121

C:\Users\TheWatcher>ping www.telecom.co.nz

Pinging www.telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=289ms TTL=121
Reply from 146.171.18.242: bytes=32 time=225ms TTL=121
Reply from 146.171.18.242: bytes=32 time=111ms TTL=121
Reply from 146.171.18.242: bytes=32 time=459ms TTL=121

Ping statistics for 146.171.18.242:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 111ms, Maximum = 459ms, Average = 271ms

C:\Users\TheWatcher>tracert www.telecom.co.nz

Tracing route to www.telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1     5 ms     5 ms     7 ms 192.168.1.254
2   192 ms    48 ms    45 ms 210-55-64-1.adsl.netgate.net.nz [210.55.64.1]
3     *        *        *     Request timed out.
4   101 ms    65 ms   156 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
5   207 ms    86 ms    55 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
6   116 ms   256 ms    48 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
7   151 ms   211 ms    64 ms 146.171.18.210
8    79 ms   283 ms    39 ms 146.171.18.242

see the variation...i'd be happy with justa 100ping and be able to play lagged..but its just silly ;/

anyway anyone got any insight or help for me would be much appreciated
Churs
TheWatcher

AnimalNZ

7 posts

Wannabe Geek

#331961 19-May-2010 19:26

Hi guys,

Not sure how everyone sees the status of the Big Time plan at the moment but I am still not happy with a 200 KB/sec cap on http traffic, so I sent Telecom an e-mail/complaint today. He obviuosly doesn't care if I leave Telecom :-)

Hi there,
I understand that there is still a lot of work being done by Telecom/XTRA with traffic shaping on the Big Time plan. Is that correct?
Also can you confirm if http traffic is being shaped (capped) at around 200-220 KB/sec during the day - because that seems to be the case.
If so, is that permanent as I am getting really annoyed with it? If I download a large file (e.g. say it takes 2 hours to download) using http, the rest of my web browsing is as slow as dial up speeds. This is frustrating and I am seriously considering either moving plans permanently or to another provider altogether. Your comments on this would be appreciated... Regards,

And the response......

Thank you for contacting Telecom.

We do not employ traffic shaping any longer, however on the big time plan we do traffic management, simply put during peak times Big time user MAY be slowed to near dial up speeds. The link below will give you more specific information.

https://www.telecom.co.nz/broadband/select/1,10627,205728-204466,00.html?action=/plan&detail=17#traffic_management

For this inconvenience we do not cap you. So you can use as much data as you like.

If you are experiencing slow service outside the traffic managed time frames, then you should contact the helpdesk so we can investigate the problem.

This may uncover faults on the system we may not be aware of, like when Big time users were getting slow speeds on international traffic. A problem that we finally got resolved.

So other then traffic management, there are no restrictions on your speed.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

[Mod (N8): Tidied up formatting]

Lias

5589 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#331966 19-May-2010 19:42

The deifnitive source for answers is Doozy. He doesnt post very much so you MIGHT be best to PM him nice polite questions for answers.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

#331970 19-May-2010 20:08

Well Telecom sent a tech out today to check my lines. Seems that one of the jacks in the house was causing major noise on the line leading to my huge attenuation problems. They split that jack off the main line and things are much better now:

Can't complain really. BUT, even after this I did have a couple of dropped connection today. Still, this is so much better than before that I am prepared to live with it now. It must have just been a coincidence that the line started acting up when I switched to Big Time.

Anyway, thanks Telecom for finally sorting it out in the end.

k1wi

484 posts

Ultimate Geek

#332033 20-May-2010 06:53

Big time is being scrapped, according to today's paper - we will all be moved on to other plans.

Apparently it is due to "Vampires" using terrabytes of data.

It is a sad sad day..

http://www.stuff.co.nz/business/industries/telecoms-it-media/3716861/Vampires-thwart-Telecom-all-you-can-eat-plan

ArcticSilver

729 posts

Ultimate Geek

#332057 20-May-2010 08:19

Thats very sad news.

I never had any problem with Big Time, enjoyed it all the way through.

Its a sad thing so many people tried to exploit the plan, though i spose the only reasurance is the fact that those people will now get what they deserve. Its just a pitty it kills it for the rest of us.

My only question now is where do we all stand on that 12 month contract? Since theyve given up on the plan.

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