Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

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'That VDSL Cat'
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#2361834 27-Nov-2019 21:02

Can you both confirm for me when you did the factory reset?

was it before or after the first connect when it updated?..

i appreciate it shouldnt require it, but unfortunately some of the units being dispatched are still old firmware.

we are in the process of upgrading all of these..

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ledzep01

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#2361836 27-Nov-2019 21:14

I haven't done a factory reset (yet). Only had the device barely a week along with my new fibre connection. As per previous post, I don't have any documentation re default password and IP address, so I've been hesitant about resetting and starting again.

hio77

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#2361837 27-Nov-2019 21:16

ledzep01:

I haven't done a factory reset (yet). Only had the device barely a week along with my new fibre connection. As per previous post, I don't have any documentation re default password and IP address, so I've been hesitant about resetting and starting again.

turn the modem around, slid the little spark wifi paper thing out.

all the details you are after are right there :)

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ledzep01

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#2361839 27-Nov-2019 21:17

Wow - you are right! I didn't know that. That is very handy.

hio77

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#2361842 27-Nov-2019 21:21

ledzep01:

Wow - you are right! I didn't know that. That is very handy.

Yup it's a nice little spot, but i guess it's hidden too well!

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halper86

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#2362071 28-Nov-2019 09:29

hio77:

ledzep01:

Wow - you are right! I didn't know that. That is very handy.

Yup it's a nice little spot, but i guess it's hidden too well!

I have reset my modem and the SPARK-FON SSID is still there. What do i do

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Benji23

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#2362109 28-Nov-2019 09:49

Mine was after the update firmware right now is v6.00.13 build01 thanks

Have you tried turning it off then on again

steve2222

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#2362244 28-Nov-2019 11:26

steve2222:

@hio77 Got mine and it is up and running.

Some initial feedback:

1/ I can't see where it shows you the up time for the Fibre connection, although I can see the menu option for DSL up time.

2/ Pitty it doesn't seem to allow you to label 'unknown' devices (using the unique MAC address). See attached screen grab. All the 'unknown' devices are named in the actual device so not sure why it is not passed back to the modem, but I seem to recall the HG659b allowed you to edit and name them. Makes it easy trying to trace which device is which.

3/ Have not factory reset yet so I still have FON, but I am on v13.

@hio77

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Re 1/ & 2/ : are my comments valid or have I missed the menu item in the settings to adjust these?

Cheers

hio77

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#2362245 28-Nov-2019 11:27

halper86:

hio77:

ledzep01:

Wow - you are right! I didn't know that. That is very handy.

Yup it's a nice little spot, but i guess it's hidden too well!

I have reset my modem and the SPARK-FON SSID is still there. What do i do

DM me your serial number please, I'll ask for it to be explained..

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hio77

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#2362246 28-Nov-2019 11:28

steve2222:

steve2222:

@hio77 Got mine and it is up and running.

Some initial feedback:

1/ I can't see where it shows you the up time for the Fibre connection, although I can see the menu option for DSL up time.

2/ Pitty it doesn't seem to allow you to label 'unknown' devices (using the unique MAC address). See attached screen grab. All the 'unknown' devices are named in the actual device so not sure why it is not passed back to the modem, but I seem to recall the HG659b allowed you to edit and name them. Makes it easy trying to trace which device is which.

3/ Have not factory reset yet so I still have FON, but I am on v13.

@hio77

^ BUMP ^

Re 1/ & 2/ : are my comments valid or have I missed the menu item in the settings to adjust these?

Cheers

awaiting a response i can supply sorry.

It's quite busy in my area so things are going a little slow on the lower priority stuff :)

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Benji23

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#2362255 28-Nov-2019 11:36

My Laptops all win 10 chromecast and printer are named, desktop/ media center win 10 and tablets and phones are not cheers

Have you tried turning it off then on again

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Benji23

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#2362261 28-Nov-2019 11:49

Have just restored to factory default, before I reinstalled my settings my laptop automatically connected to Spark-6cxu70 with no prompting and gave me full internet access this was coming from the modem and anyone could connect.

I reinstalled my settings and the above wifi stopped and my normal 2.4 5 was back and also Spark- Fon cheers

Have you tried turning it off then on again

hio77

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#2362282 28-Nov-2019 12:34

Benji23:

Have just restored to factory default, before I reinstalled my settings my laptop automatically connected to Spark-6cxu70 with no prompting and gave me full internet access this was coming from the modem and anyone could connect.

I reinstalled my settings and the above wifi stopped and my normal 2.4 5 was back and also Spark- Fon cheers

Oh. you are reinstalling you old configuration? that will reset things to before the factory reset, thus nullifying what we are trying to do.

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Benji23

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#2362289 28-Nov-2019 12:49

Good point 🤡

Have you tried turning it off then on again

Benji23

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#2362300 28-Nov-2019 13:10

Right have done this and spark -fon has gone, but also where I was seeing both my networks 2.4 and 5 now it shows 1 to get them both back you need to turn band steering off cheers

Have you tried turning it off then on again

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