Big Time plan removal

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time plan removal

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7 posts

Wannabe Geek
Inactive user

#332638 20-May-2010 21:39

keewee01:
SparX711: Can we stop speculating on what and how paying customers have used the bigtime plan.

Unless i am mistaken, Telecom marketed and took peoples money for an "unlimited data and full-line-speed" internet plan that would be "managed" so as to be fair to all users on all plans they market.

In my humble opinion, if a customer choose to sign up and use the plan at face value consuming many hundreds of gigs of data then good on them, there are as many legitimate reasons as there are potentially illegal for moving large amounts of data. Constantly blaming and flaming heavy users only clouds over the fact that telecom has failed to effectively manage a popular product and now chooses to wash their hands of it.

What can we (the paying customer) do about that ?

But as others have already pointed out - a lot of people where getting around being "managed" - that is certainly not Telecom's fault as I doubt they told people how to do so.

You seem to have missed the point, Telecom have failed to manage the plan effectively. Instead of dealing with the issues or the individuals they have chosen to cancel the bigtime plan and force its customers to move to another and pay more for less. Do you think that is ok ?

Unr3al

1 post

Wannabe Geek

#332641 20-May-2010 21:40

I just have to say, I'm disappointed in Telecom. After the whole South Island thing I was thinking that they couldn't make it any worse. Then they remove the one plan that meets my families needs. Unlimited 2mb/s Internet for the rest of the family and fast enough for me to torrent/play online all on a plan where I don't have to check everyday if we'll have enough Internet to make it through the month.

While I realise that people who use 1TB a month should not be allowed to use that much, I couldn't help noticing this quote in the NZ Herald article "There are some folks who are downloading the equivalent of 1000 or more movies a month ... but they are just voraciously chopping through bandwidth," said Brayham. The equivalent, not actually 1000 movies a month, which would use 300-700GB each month if only downloading in dvdrip quality so they must be doing something other then downloading movies. So what if their usage was totally legal? I have over 1.5TB in files I need to backup online, then you look at comments about people sharing ISO's. What if these people need the unlimited plan? Now while I'm not going to support downloading movies on a public forum, I'd just like to say good luck on downloading more then a 1000 movies a month. I tried on my first half a month to use as much as possible and only got to just over 230GB.

But back on topic, I think that big time should be left as a plan but with a cap like their other plans at around the 400-500GB mark. Anything more then that and I don't think that these "vampires" should be on a home broadband plan. But now we're going to be on a capped plan, I don't know how we're going to make it without going over the cap or paying $2/GB. The 3 year old will watch you tube for hours on end if she can, we're downloading multiple 350MB lectures on the ipad and the online backup hasn't been on lately. The only reason we're still with Telecom is because of something that might be released later in the year. On a closing note, the whole fibretothedoor thing going on at the moment. Fibre Optics for everyone on an unlimted plan, why stay ahead of the game with the only unlimited home broadband plan? All you have to do is update your traffic management, which i'm fairly sure will be usefull for future plans.

NZCrusader

646 posts

Ultimate Geek
+1 received by user: 230

#332648 20-May-2010 21:46

Totally agree.

1-2mpbs is plenty for casual users who just want to not have to worry about data caps and the like.

Telecom just shot themselves in the foot offering fast as the line goes with unlimited.

They seem to really love shooting themselves in the foot these days..

Hope another unlimited plan will come out.

1-2 mbps + unlimited would be fine and ild be happy with that.

If not. Ill go to another ISP.

vinnieg

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#332664 20-May-2010 22:04

NZCrusader: Totally agree.

1-2mpbs is plenty for casual users who just want to not have to worry about data caps and the like.

Telecom just shot themselves in the foot offering fast as the line goes with unlimited.

They seem to really love shooting themselves in the foot these days..

Hope another unlimited plan will come out.

1-2 mbps + unlimited would be fine and ild be happy with that.

If not. Ill go to another ISP.

Yeah but 1-2mbp will still encourage the vamps and leeches
that's still 200-300GB a month if they really push it

Unfortunately threads like "bigtime exploit" "look how much i can download" and countless other ones here over the past year have ruined the plan for all

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

rygrass

134 posts

Master Geek

#332679 20-May-2010 22:34

Well all i can say is... I guess i better download what i need this month.

I liked this plan as i freedom of doing what ever i wanted without worrying about a cap regardless of what i downloaded.

Looks like 40Gb plan here i come or even a Capped plan so i don't go over and end up paying a good $1000 on internet.

What a difference this will feel :(

quickymart

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#332703 20-May-2010 23:49

I seem to remember when free national traffic was offered, it was so over-utilised it slowed it down for everyone, regardless of ISP. That was a few years ago now.

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richms

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#332705 21-May-2010 00:03

Yes, well when telecom have the small backhaul allocation and make the traffic go back to an ISP before being passed to another customer of the same ISP that's gonna happen.

Look how bad backhaul gets for some users at the moment without the free national traffic, hate to see that if it was free again.

IMO to offer free national would require a rethink about how ISPs interconnect with telecom and where the PPP happens - if PPP happens at all.

Richard rich.ms

SmartDumbAss

37 posts

Geek

#332707 21-May-2010 00:05

I have been following the Big Time issues with great interest on both Geekzone and GP and all I can say is what a f****n cop out!!!

Telecom has said they want to be "the most loved business in New Zealand" <-- please correct me if I got the quote slightly wrong. Is this the way you do it.

Go Large: FAIL!
Bubble: FAIL!
TiVo: FAIL!
XT: FAIL!
Big Time: FAIL!
Most loved: FAIL!!!

Come on!!! All FANTASTIC ideas that have failed miserably. I won't even bother talking about Go Large. Bubble (Yahoo/Xtra services) was released to the whole country in one day... DUH! TiVo technical support was given to the broadband helpdesk who received SALES training, not technical training. XT had no redundancy and now Big Time which was close to working is pulled.

I give up. I'm definitely leaving Telecom and I'll make sure family and friends do too!

PS - I know these sort of threats seem idle but when you get enough pissed off people talking...

nzpossum

42 posts

Geek

#332714 21-May-2010 00:38

Why not have a 150gb plan with unlimited youtube downloads or something like that

NZCrusader

646 posts

Ultimate Geek
+1 received by user: 230

#332716 21-May-2010 00:53

SmartDumbAss: I have been following the Big Time issues with great interest on both Geekzone and GP and all I can say is what a f****n cop out!!!

Telecom has said they want to be "the most loved business in New Zealand" <-- please correct me if I got the quote slightly wrong. Is this the way you do it.

Go Large: FAIL!
Bubble: FAIL!
TiVo: FAIL!
XT: FAIL!
Big Time: FAIL!
Most loved: FAIL!!!

Come on!!! All FANTASTIC ideas that have failed miserably. I won't even bother talking about Go Large. Bubble (Yahoo/Xtra services) was released to the whole country in one day... DUH! TiVo technical support was given to the broadband helpdesk who received SALES training, not technical training. XT had no redundancy and now Big Time which was close to working is pulled.

I give up. I'm definitely leaving Telecom and I'll make sure family and friends do too!

PS - I know these sort of threats seem idle but when you get enough pissed off people talking...

You forgot Xtra Games. They used to host servers too, and had a empty forums :)

NZCrusader

646 posts

Ultimate Geek
+1 received by user: 230

#332717 21-May-2010 00:54

nzpossum: Why not have a 150gb plan with unlimited youtube downloads or something like that

Telecom would rather give their time and money to Reynolds.

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phrozen

3 posts

Wannabe Geek

#332722 21-May-2010 01:12

I had Orcon naked DSL and switched to this plan after Orcon doubled their overuse charges.

When signing up I told them I would be doing an average of 400gb per month and asked if I was allowed to do that on this plan because of their fair use policy. I was told that amount was fine and their would be no problems. The person also said Telecom would still be making money from a high traffic user like me however I'm not sure if a sales person would know that for sure. I would love to get my hands on the recording of that call.

I agreed to pay about $200-250 in connection fees. These were about twice the normal amount as my place had never had a telecom landline before so there was some extra fee for having to send someone out. My other option was xnet who had no connection fees so this $250 wasn't something I would've had to pay anyway.

So now telecom is cancelling this plan after I have paid the huge connection fees and although I don't have to pay to get out of the contract I still have to pay the new ISP a transfer fee which of course likely ends up mostly in Telecoms pocket anyway.

Is Telecom willing to refund me the $250 or so that I have paid specifically to get this plan after completely disclosing my intent to use a large amount of traffic during signup?

FYI both slingshot & xnet have good plans which work out to around $1/gb for heavy users.

SmartDumbAss

37 posts

Geek

#332724 21-May-2010 01:21

NZCrusader:
SmartDumbAss: I have been following the Big Time issues with great interest on both Geekzone and GP and all I can say is what a f****n cop out!!!

Telecom has said they want to be "the most loved business in New Zealand" <-- please correct me if I got the quote slightly wrong. Is this the way you do it.

Go Large: FAIL!
Bubble: FAIL!
TiVo: FAIL!
XT: FAIL!
Big Time: FAIL!
Most loved: FAIL!!!

Come on!!! All FANTASTIC ideas that have failed miserably. I won't even bother talking about Go Large. Bubble (Yahoo/Xtra services) was released to the whole country in one day... DUH! TiVo technical support was given to the broadband helpdesk who received SALES training, not technical training. XT had no redundancy and now Big Time which was close to working is pulled.

I give up. I'm definitely leaving Telecom and I'll make sure family and friends do too!

PS - I know these sort of threats seem idle but when you get enough pissed off people talking...

You forgot Xtra Games. They used to host servers too, and had a empty forums :)

Lol! You're right. Forgot about that:

Unfortunately due to declining user numbers the Xtra Games and the Xtra Games Servers will be closing on 21 November (2007).In the future Telecom will be looking at some alternatives to Xtra Games through our relationship with Yahoo!."

sbiddle

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#332741 21-May-2010 06:27

HowickDota:
sbiddle:
Flashcards: Can this be right:
http://broadband.t5.co.nz/actrix.html
Plan Fixed Monthly Cost Max Down / Max Up speed Daily traffic volume
CyberJet FS 49.95 FS*/128 kbps 350 MB

I'll have to ring them tomorrow but I suspect that this site is not kept current...

What do you think is wrong with it?

The price is wrong. It's $596 according to their website, http://www.actrix.co.nz/page.php?id=194

It's $496 if you read that page fully.

pinkydot

247 posts

Master Geek
+1 received by user: 38

#332743 21-May-2010 06:37

aww.. bad news..
i really do hope they release a 120-150GB package.. cos we 6 family members using the net.. so average on Big Time we use around 120 - 150GB..
that price for 20GB really not enough at all..

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