Telecom Ultra VDSL Residential Plans

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#853338 10-Jul-2013 14:29

Anyone know if there is any way to get an indication of when the chorus guy will drop by?

I have a text saying by 7PM, but don't really fancy a day off waiting for him.

Shindig

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#853346 10-Jul-2013 14:44

Phone call confirming I cant get VDSL.
No worries anyway... all you guys moving to VDSL will make my ADSL speed increase anyway... LOL

joke... i know that won't actually happen.

The little things make the biggest difference.

trig42

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#853356 10-Jul-2013 14:52

Bum,

After exchanging PMs with Michael, I got an install date (and presumably a modem is on its way). My attenuation was too high (17, even though I am 450m from exchange). Michael hoped that they would do the install and the splitter etc would sort it.

Just got a call from Telecom. Seems Chorus won't touch me because of the attenuation. Guy on the phone was pretty awesome about it, and is asking Chorus to see if I can be moved to a cabinet if there is one nearby (don't like my chances).

I think if that fails, I will just bug faults until they do something about my line - it IS really noisy on the phone, and my ADSL speeds have dropped from a real world (not speedtest) 12-14 mbps to about 5 or 6 since the last time I had chorus around to fix the line when a truck or something knocked it off the pole outside.

Pretty wounded, but I understand the reasoning. I'm just pretty sure I should be able to get iVDSL

NonprayingMantis

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#853365 10-Jul-2013 15:01

signed up today. Pretty sure I am all good with line attenuation etc. fingers crossed they can do it soon.

eme

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#853367 10-Jul-2013 15:04

Maybe good news for rural copper users.

I called the friendly New Connection team today because the address check was inconclusive. They New connections team promised to do a manual check and get back to me with a HARD can/cant do response within a week including a speed range.

Notice FAQ money back guarantee. If after 10 days of tuning, 15/5Mbs is not achieved, back to ADSL at nocharge

mcraenz

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#853369 10-Jul-2013 15:06

Waiting for that fateful call. Living in hope, but deep down I know it's coming :-( Better not open up this shiny new modem.

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Behodar

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#853381 10-Jul-2013 15:16

trig42: I think if that fails, I will just bug faults until they do something about my line - it IS really noisy on the phone, and my ADSL speeds have dropped from a real world (not speedtest) 12-14 mbps to about 5 or 6 since the last time I had chorus around to fix the line when a truck or something knocked it off the pole outside.

I should be able to get VDSL (Chorus has said so) but my attenuation is also about 50% higher than it should be. My current ISP doesn't offer VDSL but Telecom's pricing may be better than what I'm paying for ADSL now so I want to move but of course I need to get the fault fixed first. I logged it with my current ISP on Monday but haven't heard anything yet...

Does anyone know whether it's possible to move to Telecom VDSL and get faults out at the same time? That'd save fighting with my current ISP, only to leave them as soon as the line is fixed!

Side note: The Telecom site is a bit confusing. When you go to order, it asks whether you're already with Telecom (which I took to mean "do you have a Telecom account?") or new to Telecom. I have my cellphone with Telecom but it wouldn't let me proceed without a landline number. If I pick "new to Telecom" will it ask for my account number or would I end up with two accounts?

wasabi2k

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#853393 10-Jul-2013 15:27

wasabi2k: Anyone know if there is any way to get an indication of when the chorus guy will drop by?

I have a text saying by 7PM, but don't really fancy a day off waiting for him.

Emailed Customer Service.

Apparently the tech usually arrives between 1PM and 5PM.

Guess I am taking the afternoon off.

Yyrael

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#853397 10-Jul-2013 15:35

wasabi2k:
wasabi2k: Anyone know if there is any way to get an indication of when the chorus guy will drop by?

I have a text saying by 7PM, but don't really fancy a day off waiting for him.

Emailed Customer Service.

Apparently the tech usually arrives between 1PM and 5PM.

Guess I am taking the afternoon off.

He will call you half an hour before he arrives so feel free to do things if you're within 30 min of home =)

Yyrael

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#853399 10-Jul-2013 15:38

Behodar:
trig42: I think if that fails, I will just bug faults until they do something about my line - it IS really noisy on the phone, and my ADSL speeds have dropped from a real world (not speedtest) 12-14 mbps to about 5 or 6 since the last time I had chorus around to fix the line when a truck or something knocked it off the pole outside.

I should be able to get VDSL (Chorus has said so) but my attenuation is also about 50% higher than it should be. My current ISP doesn't offer VDSL but Telecom's pricing may be better than what I'm paying for ADSL now so I want to move but of course I need to get the fault fixed first. I logged it with my current ISP on Monday but haven't heard anything yet...

Does anyone know whether it's possible to move to Telecom VDSL and get faults out at the same time? That'd save fighting with my current ISP, only to leave them as soon as the line is fixed!

Side note: The Telecom site is a bit confusing. When you go to order, it asks whether you're already with Telecom (which I took to mean "do you have a Telecom account?") or new to Telecom. I have my cellphone with Telecom but it wouldn't let me proceed without a landline number. If I pick "new to Telecom" will it ask for my account number or would I end up with two accounts?

Fixing faults and changing providers doesn't usually work since on a change of provider it is essentially just a change of who is billing you. In some cases if you need a technician to do the change of provider for you then they will fix faults when they confirm the service is working but I wouldn't count on it. Best to get your fault fixed with your current provider.

I'm unsure on the Website side of things I'm not to familiar with how it operates haha. Easiest way to get them all on the same account is to call us on 123 =)

Behodar

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#853416 10-Jul-2013 16:24

Yyrael: Best to get your fault fixed with your current provider.

OK, I'll start chasing them up :)

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lchiu7

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#853417 10-Jul-2013 16:28

OK I have taken the plunge and ordered VDSL service.

The Chorus map was not clear if I could get it (I'm on the edge) but the house next door shows > 20Mbs so it pretty likely.

Telecom's test was inconclusive so they had to place the order. I guess I will find out when they come if it works or not.

A couple of queries came up during the call that I wonder if fellow GZ'ers can help with.

Firstly they are sending a new modem, presumably a Thompson. I use Unblock US and to change DNS servers on the Technicolor modem currently I have to CLI into the modem to make that change. That's pretty annoying.

Does the Thompson have a better GUI?

They also said they need to run Cat5 from the ETP to the modem. Is that correct? There is no kit in the demarc, just twisted pairs to the modem. Does she mean they want to run a new CAT5 run from the demarc to the modem?

Finally they said I would need a splitter. But it doesn't really jive with the fact they want to run CAT5 to the modem. I actually don't have a phone on my current Telecom DSL service and won't be putting one on.

I guess I will find out next week when the tech comes.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Talkiet

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#853418 10-Jul-2013 16:33

lchiu7: OK I have taken the plunge and ordered VDSL service.

The Chorus map was not clear if I could get it (I'm on the edge) but the house next door shows > 20Mbs so it pretty likely.

Telecom's test was inconclusive so they had to place the order. I guess I will find out when they come if it works or not.

A couple of queries came up during the call that I wonder if fellow GZ'ers can help with.

Firstly they are sending a new modem, presumably a Thompson. I use Unblock US and to change DNS servers on the Technicolor modem currently I have to CLI into the modem to make that change. That's pretty annoying.

Does the Thompson have a better GUI?

They also said they need to run Cat5 from the ETP to the modem. Is that correct? There is no kit in the demarc, just twisted pairs to the modem. Does she mean they want to run a new CAT5 run from the demarc to the modem?

Finally they said I would need a splitter. But it doesn't really jive with the fact they want to run CAT5 to the modem. I actually don't have a phone on my current Telecom DSL service and won't be putting one on.

I guess I will find out next week when the tech comes.

Ergh - I could have told you about the GUI question if it was a couple of weeks earlier - I just setup mine in bridging mode recently... I hope you're aware that you will get sub-par Akamai and Google performance if you don't use the Telecom DNS servers. If that doesn't worry you, then go ahead and use the Unblockus servers... (Or if you plan to switch them back and forwards - but it's probably easier to make the change on your PC - you can get software or write batch files to switch them back and forwards with a single click)

My installer ran new Cat5 from the ETP to the master jack. Technically they don't always have to as they are only using one pair (well two in my case as they looped it back for the alarm)

Yes, you need a splitter. They will install it (replacing an older splitter if necessary).

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

lchiu7

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#853430 10-Jul-2013 16:50

Talkiet:
lchiu7: OK I have taken the plunge and ordered VDSL service.

The Chorus map was not clear if I could get it (I'm on the edge) but the house next door shows > 20Mbs so it pretty likely.

Telecom's test was inconclusive so they had to place the order. I guess I will find out when they come if it works or not.

A couple of queries came up during the call that I wonder if fellow GZ'ers can help with.

Firstly they are sending a new modem, presumably a Thompson. I use Unblock US and to change DNS servers on the Technicolor modem currently I have to CLI into the modem to make that change. That's pretty annoying.

Does the Thompson have a better GUI?

They also said they need to run Cat5 from the ETP to the modem. Is that correct? There is no kit in the demarc, just twisted pairs to the modem. Does she mean they want to run a new CAT5 run from the demarc to the modem?

Finally they said I would need a splitter. But it doesn't really jive with the fact they want to run CAT5 to the modem. I actually don't have a phone on my current Telecom DSL service and won't be putting one on.

I guess I will find out next week when the tech comes.

Ergh - I could have told you about the GUI question if it was a couple of weeks earlier - I just setup mine in bridging mode recently... I hope you're aware that you will get sub-par Akamai and Google performance if you don't use the Telecom DNS servers. If that doesn't worry you, then go ahead and use the Unblockus servers... (Or if you plan to switch them back and forwards - but it's probably easier to make the change on your PC - you can get software or write batch files to switch them back and forwards with a single click)

My installer ran new Cat5 from the ETP to the master jack. Technically they don't always have to as they are only using one pair (well two in my case as they looped it back for the alarm)

Yes, you need a splitter. They will install it (replacing an older splitter if necessary).

Cheers - N

Actually I want to use bridging mode also and run everything from my TPLink which has been flashed with Gargoyle. When I get the Thompson some tips on how you did that would be cool.

I realise the issue with Akamai and Google servers. I have to set the Unblock DNS addresses in the router because the Roku does not have any ability to set DNS servers and always inherits them from the router.

But all my desktops have Telecom's DNS servers coded in the network settings since they don't require Unblock services. I only really use Unblock on my media players and portable devices like the PS3, Roku and my Android tablets.

When the installer ran new CAT5 did they do it outside the house or inside? I can't see any way of doing inside my house (my connection is on the second floor) without going outside the house to get to it.

But I will see when I get there I guess.

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cyril7

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#853441 10-Jul-2013 16:56

When the installer ran new CAT5 did they do it outside the house or inside? I can't see any way of doing inside my house (my connection is on the second floor) without going outside the house to get to it.

But I will see when I get there I guess.

They normally only carry indoor rated cat5e, but if outdoor was needed they would just run their standard outdoor rated 2pair cat3 leadin cable, for VDSL the outcome will be the same, dont forget its already run 500m or so down the street on cat3 (or equivalent) so an extra 10-20m wont make a diff.

Cyril

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