international websites problem

Forums › Spark New Zealand (including Skinny and BigPipe) › international websites problem

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Ultimate Geek
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#2020405 22-May-2018 14:20

looks like its been sorted...

trace to 198.41.0.4

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.xxx.xxx - 0 | 7 | 7 | 0 | 0 | 0 | 0 |
| 125-236-192-9.adsl.xtra.co.nz - 0 | 7 | 7 | 1 | 2 | 6 | 3 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |
| ae8-10.akbr6.global-gateway.net.nz - 0 | 7 | 7 | 11 | 11 | 12 | 12 |
| ae7-2.akbr7.global-gateway.net.nz - 0 | 7 | 7 | 11 | 11 | 12 | 12 |
| xe7-0-2.sgbr3.global-gateway.net.nz - 0 | 7 | 7 | 34 | 34 | 36 | 35 |
| ae2-10.sgbr4.global-gateway.net.nz - 0 | 7 | 7 | 35 | 35 | 36 | 35 |
| ae-13.r21.sydnau03.au.bb.gin.ntt.net - 0 | 7 | 7 | 35 | 40 | 65 | 35 |
| ae-11.r31.tokyjp05.jp.bb.gin.ntt.net - 0 | 7 | 7 | 148 | 150 | 159 | 159 |
| ae-3.r02.tokyjp05.jp.bb.gin.ntt.net - 0 | 7 | 7 | 148 | 149 | 153 | 148 |
|ce-0-13-0-2.r02.tokyjp05.jp.ce.gin.ntt.net - 0 | 7 | 7 | 144 | 145 | 146 | 146 |
| a.root-servers.net - 0 | 7 | 7 | 148 | 149 | 151 | 149 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

dfnt

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Uber Geek
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#2020406 22-May-2018 14:21

matisyahu:

nas:

No issue here on Spark fibre in Wellington

Try loading arstechnica.com

That was the first thing I tried, loaded fine

Quic referral link https://account.quic.nz/refer/276294 free setup code R276294EBWOBK

Talkiet

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#2020407 22-May-2018 14:21

Check now please.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

irongarment

280 posts

Ultimate Geek
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#2020408 22-May-2018 14:21

Seems to be back for me. Good job!

matisyahu

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#2020409 22-May-2018 14:25

nas:

matisyahu:

nas:

No issue here on Spark fibre in Wellington

Try loading arstechnica.com

That was the first thing I tried, loaded fine

yeah, just started to work a few minutes ago. Oh well, everything is back on track.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

insane

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#2020410 22-May-2018 14:25

Talkiet:

Check now please.

Cheers - N

Did you just turn it all off and on again?

HP

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dfnt

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#2020411 22-May-2018 14:25

I must not have noticed, and then tried after it was already fixed ^_^

Quic referral link https://account.quic.nz/refer/276294 free setup code R276294EBWOBK

Duane

58 posts

Master Geek
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#2020412 22-May-2018 14:27

matisyahu:

nas:

No issue here on Spark fibre in Wellington

Try loading arstechnica.com

Arstechnica loads perfect here for me in AK, in fact its the only site that loaded up fast... the dev blog I look at facebook doesn't load at all and other sites I've tested like youtube and twitter are super slow on the lookups. Be interesting to hear what the issue is, seems different sites for different regions...

mattwnz

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#2020413 22-May-2018 14:27

Thanks guys, all working now.

Dairyxox

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#2020416 22-May-2018 14:31

Thanks, looking OK here now.

Linux

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#2020417 22-May-2018 14:33

@hio77 plugged the cable back in he tripped over :P

John

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xolu

25 posts

Geek
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#2020425 22-May-2018 14:58

I am still having issues with my connection.

Like 10-15 minutes ago it seemed fixed but still having long connection times to some webpages and a lot of images are timing out before loading.

mmo-champion.com is the site I'm having issues with atm.

Talkiet

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#2020435 22-May-2018 15:15

xolu:

I am still having issues with my connection.

Like 10-15 minutes ago it seemed fixed but still having long connection times to some webpages and a lot of images are timing out before loading.

mmo-champion.com is the site I'm having issues with atm.

I can see what was done to restore full capacity and if you are having issues with just that site I am reasonably confident it won't be the same issue.

I just tried that site and it loaded quickly and completely for me.

Do you have examples of other sites that are not working I might be able to replicate the issue with?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

xolu

25 posts

Geek
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#2020438 22-May-2018 15:23

Trying it again that site seems to be back to normal now as well, the images are all loading fine.

I was also having issues with this spark page https://www.spark.co.nz/help/internet/broadband-help/

It seems to be failing to connect to some piece of content, the page loads navigation bars and such but none of the page content.

There's a bunch of connection timed out errors in the network tab for some content on the page.

Could this just be a local cache issue or does it just take time for everything to come back to normal

Edit: Here's another page that is having extremely long connecting times: https://www.techadvisor.co.uk/forum/windows-29/laptop-unresponsive-amp-disk-usage-100-4620543/

When I went to this page I got the same symptoms most people were suffering before in that it gave a timed out connection error. It then refreshed itself and eventually loaded the page.

old3eyes

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#2020484 22-May-2018 16:11

Wonder if this is the reason that Outlook 2016 trying to connect to outlook.com kept give and error of "trying to connect " and "server not available" All OK now.

Regards,

Old3eyes

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