international websites problem

Forums › Spark New Zealand (including Skinny and BigPipe) › international websites problem

isphell

63 posts

Master Geek
+1 received by user: 1

#236182 22-May-2018 13:53

I am having issues with international browsing, sites are very slow to load or don't load at all)i.e timeout), I expected to find a thread here about this issue as this has to be affecting a lot of people surely?

1 | 2 | 3

280 posts

Ultimate Geek
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Inactive user

#2020369 22-May-2018 13:54

Came here to see if anyone else was posting about it.

Yes, I have noticed the same problem. I'm in Christchurch on Spark VDSL.

stashren

26 posts

Geek
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#2020370 22-May-2018 13:55

I have the same problem. It has been playing up for about 30 min now.

CitizenErased

208 posts

Master Geek
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#2020371 22-May-2018 13:55

I just had a Spark customer call about this issue. It only seems to affect websites that are hosted offshore, so perhaps there's an issue at an upstream provider.

Linux

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#2020383 22-May-2018 13:57

isphell:

I am having issues with international browsing, sites are very slow to load or don't load at all)i.e timeout), I expected to find a thread here about this issue as this has to be affecting a lot of people surely?

@isphell

You should add information like date / time issue started

John

Coil

6614 posts

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Inactive user

#2020385 22-May-2018 13:58

Linux:

isphell:

I am having issues with international browsing, sites are very slow to load or don't load at all)i.e timeout), I expected to find a thread here about this issue as this has to be affecting a lot of people surely?

@isphell

You should add information like date / time issue started

John

And trace routes :)

matisyahu

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#2020388 22-May-2018 14:02

isphell:

I am having issues with international browsing, sites are very slow to load or don't load at all)i.e timeout), I expected to find a thread here about this issue as this has to be affecting a lot of people surely?

I noticed an issue here as well - Arstechnica cannot load. I originally thought it might have been an issue with the wifi connection but I've gone for old fashioned cable to the router and the same issue appears as well.

Edit: Strange, the issue doesn't appear to impact Spark's mobile network - arstechnica loads fine on my mobile using my mobile connection.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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Talkiet

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#2020389 22-May-2018 14:02

We're onto it. I can see the issue. No ETR yet. Thought I'd drop a quick note here at least to let people know it's under action.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

engedib

254 posts

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#2020393 22-May-2018 14:08

Talkiet:

We're onto it. I can see the issue. No ETR yet. Thought I'd drop a quick note here at least to let people know it's under action.

Cheers - N

An update to the Spark Outages pages would be helpful :)

MCSE+M/S, MCITP

Duane

58 posts

Master Geek
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#2020396 22-May-2018 14:13

I'm also having issues, Auckland VDSL.

C:\>tracert facebook.com

Tracing route to facebook.com [157.240.8.35]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 1259 ms 694 ms 396 ms 122-58-248-1-vdsl.bb.spark.co.nz [122.58.248.1]
3 6 ms 5 ms 5 ms mdr-ip24-int.msc.global-gateway.net.nz [122.56.116.6]
4 7 ms 6 ms 6 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 * * * Request timed out.
6 33 ms 29 ms 30 ms ge-2-3-0.lebr8.global-gateway.net.nz [203.96.120.65]
7 * * * Request timed out.
8 33 ms 31 ms 29 ms 32934.syd.equinix.com [45.127.172.39]
9 30 ms 29 ms 30 ms po102.psw02.syd2.tfbnw.net [157.240.46.99]
10 * * * Request timed out.
11 29 ms 29 ms 29 ms edge-star-mini-shv-01-syd2.facebook.com [157.240.8.35]

Trace complete.

guardy

8 posts

Wannabe Geek

#2020397 22-May-2018 14:13

engedib:

Talkiet:

We're onto it. I can see the issue. No ETR yet. Thought I'd drop a quick note here at least to let people know it's under action.

Cheers - N

An update to the Spark Outages pages would be helpful :)

I'm sure an update is underway but if it's like most places, the wheels turn slowly. :)

I mainly jumped on here to see if anyone else was having an issue and it was a bonus to see it's a known issue and being worked on. Thanks!

dimsim

867 posts

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#2020398 22-May-2018 14:13

Having same issue, seems to be international, adsl and fibre in different parts of the country

trace to 198.41.0.4

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.xxx.xxx - 0 | 21 | 21 | 0 | 0 | 0 | 0 |
| 125-236-192-9.adsl.xtra.co.nz - 0 | 21 | 21 | 1 | 3 | 11 | 4 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| ae8-10.akbr6.global-gateway.net.nz - 0 | 21 | 21 | 11 | 12 | 19 | 13 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| ae2-10.sgbr4.global-gateway.net.nz - 0 | 21 | 21 | 35 | 36 | 45 | 35 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| ae-11.r31.tokyjp05.jp.bb.gin.ntt.net - 0 | 21 | 21 | 144 | 145 | 150 | 145 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|ce-0-13-0-2.r02.tokyjp05.jp.ce.gin.ntt.net - 0 | 21 | 21 | 145 | 146 | 147 | 146 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
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