XT Network down south of Taupo 2010 01 27

Forums › Spark New Zealand (including Skinny and BigPipe) › XT Network down south of Taupo 2010 01 27

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1743 posts

Uber Geek
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#293393 27-Jan-2010 12:39

from Twitter:

All XT Customers south of Taupo experiencing problems we expect full service to be restored by 1pm today-apologises for the inconvience

naggyman

697 posts

Ultimate Geek
+1 received by user: 86

#293396 27-Jan-2010 12:41

This doesn't help that my dad is going to buy a XT phone tomorrow. I just won't tell him about it.

Morgan French-Stagg

morgan.french.net.nz

keewee01

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#293399 27-Jan-2010 12:45

naggyman: This doesn't help that my dad is going to buy a XT phone tomorrow. I just won't tell him about it.

Just tell him it has a Do Not Disturb feature where occasionally he won't be disturbed by his phone ringing... only thing is he can't choose when!

Jadefuzy

63 posts

Master Geek

#293401 27-Jan-2010 12:45

Im in blenheim at the moment and my phones shows No service. and then the signal will come back and when i go to make a phone call it will not connected my phone displays "error in connection" when i go to send a text message it displays "failed".

Isn't this network ment to be faster in more places?? how can it be faster when at times there is No network coverage at all or voice calls wont go though same with text messages and other data services.

akia

489 posts

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+1 received by user: 3

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#293402 27-Jan-2010 12:46

Full restoration of services is expected to be at 1pm today :)

naggyman

697 posts

Ultimate Geek
+1 received by user: 86

#293403 27-Jan-2010 12:46

keewee01: Haha, he is more tech savy than that!!!

Morgan French-Stagg

morgan.french.net.nz

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Dionin

14 posts

Geek

Trusted

#293405 27-Jan-2010 12:51

Did AC/DC just fly in and lot's of fans start posting videos online via XT handsets on the one cellsite?

Or is there another big event taking place south of Taupo?

________________________________________________________________________________________________________
Not one shred of evidence supports the notion that life is serious.

Jadefuzy

63 posts

Master Geek

#293413 27-Jan-2010 13:09

I think i have a right as a telecom xt mobile customer to be upset. we pay telecom for there products and services. we pay a lot of money for it to! and all im asking for is the service that telecom says it can provide us. its not like this problem hasn't happened before and might i add its 1:10pm and im still getting connection errors

funnyfela

352 posts

Ultimate Geek
+1 received by user: 48

#293415 27-Jan-2010 13:12

1:13 and not going, so much for 1pm lol

If you have to run heating in winter, you don’t own enough computers.

akia

489 posts

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+1 received by user: 3

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#293417 27-Jan-2010 13:14

Trying to grab you guys an update urgently - @dionin I think Raggamuffin is on this week isn't it?

Dinuir

41 posts

Geek

#293418 27-Jan-2010 13:17

Just got this in:

Dear Simon

Today we experienced issues with our Christchurch XT Mobile RNC switch which has resulted in the degradation of the XT Mobile Network from Taupo south between approximately 10.30am and 12pm.

Users of the XT service from Taupo south will have experienced approximately one hour of degraded mobile service, and approximately 30 minutes of inability to use the XT service in the area.

Since 12pm we begun restoring the XT service, and full service will resume for all clients from Taupo southwards by 1.30pm.

XT services north of Taupo, and CDMA services nationwide, were not affected.

We are establishing the root cause of the degradation of the network.

We continue to understand that mobile is critical for your business, and we apologise and deeply regret any inconvenience or problems you are experiencing due to the interruption of the XT service.

We are aware that this is not the first time that we have experienced service degradation. Please accept my personal assurance that this issue was unexpected and was immediately escalated to the Telecom Executive team and our global partner.

I will communicate with you further with relevant information as it is available, and confirm that full restoration is continuing.

If you wish to discuss this further with me, or any of the Gen-i team, please let us know.

Chris Quin

CEO Gen-i Australasia

Things are only as complicated as you want them to be!!