High Latency Telecom Auckland

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431 posts

Ultimate Geek
+1 received by user: 7

#307914 16-Mar-2010 17:46

Ok, again, high latency in wow this afternoon/evening. This is odd. Normally at peak time we notice hardly any difference in latency. I think hubby is going to be a little peeved off when he gets back home and we can't get our frosts.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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cafeg

697 posts

Ultimate Geek
+1 received by user: 33

Trusted

#307928 16-Mar-2010 18:17

Yes, we have it here in hamilton as well, everything seems to be very jerky..
Fast one minute then stalling the next.
A speedtest is stalling halfway thru a test and pingtimes are in the 300's to oz which normally are around 70ms to 80ms

It was the same last night as well. I've restarted my router twice, one strange thing is my IP address isn't changing on reconnect, it normally does when I reboot the router and Interleaving seems to be turned off as its in Fast path now..

Cameron1991

21 posts

Geek

#307963 16-Mar-2010 20:02

This is my current speed to Sydney

Last night I was getting a 600ms+ ping and only about 100kbps downstream speed, normaly I get around 50ms and 10MB/ps to Sydney. Quite annoying as I can't play EVE Online atm...

Jaredude

6 posts

Wannabe Geek

#307976 16-Mar-2010 20:21

Me too, been getting rediculous latency lately :/

cafeg

697 posts

Ultimate Geek
+1 received by user: 33

Trusted

#307981 16-Mar-2010 20:29

I just called telecom and the nice lady in the phillipines told me it was because I was on bigtime and did I realise that during peak hours it was shaped and that the was cause of my problem and there were no problems with the network.

sheesh !

kiwipearls

431 posts

Ultimate Geek
+1 received by user: 7

#307985 16-Mar-2010 20:33

Latency tonight is not as bad as last night, but still something is up. Better be right by the weekend lol

Speedtests show things are normal. Pingtest is normalish. Traceroute to my wow server in Boston is normal.

I thought Interleaving is off by default with Xtra. As i remember them asking if I wanted it turned on. I said No, I am a gamer, leave it off.

SL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: FAST
Downstream Rate: 4430 Kbps
Upstream Rate: 995 Kbps
Downstream Margin: 12 db
Upstream Margin: 11 db
Downstream Line Attenuation: 35
Upstream Line Attenuation: 21
Downstream Transmit Power: 0
Upstream Transmit Power: 0

That's what my Linksys AG300 says. It is set to multimode. Still not cabinetised. Although can't wait for that to happen as it is at the end of my street, about 6-7 houses away.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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kiwipearls

431 posts

Ultimate Geek
+1 received by user: 7

#307987 16-Mar-2010 20:34

cafeg: I just called telecom and the nice lady in the phillipines told me it was because I was on bigtime and did I realise that during peak hours it was shaped and that the was cause of my problem and there were no problems with the network.

sheesh !

We aren't on Bigtime, we are on Pro. So that can't be our problem. We didn't go with Bigtime cuz of the shaping.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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kiwipearls

431 posts

Ultimate Geek
+1 received by user: 7

#307990 16-Mar-2010 20:44

Just did a speedtest and this is the result. 8:36pm this evening

This morning @ 11:06am it was:

Now this is a big difference and I don't think in this day and age we should see a big dramatic change in speed/ping. It should be consistant.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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cafeg

697 posts

Ultimate Geek
+1 received by user: 33

Trusted

#308002 16-Mar-2010 21:02

Yeah, this is what my linksys says..
She insisted that interleaving was on at their end even though my router is saying its off.
It was turned on up until yesterday - said interleaving under DSL Path Mode.
So I requested they turn it off their end and see what happens ..

DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: FAST
Downstream Rate: 7155 Kbps
Upstream Rate: 944 Kbps
Downstream Margin: 10 db
Upstream Margin: 12 db
Downstream Line Attenuation: 34
Upstream Line Attenuation: 17
Downstream Transmit Power: 0
Upstream Transmit Power: 0

mattk

255 posts

Ultimate Geek
+1 received by user: 1

#308012 16-Mar-2010 21:33

Yeah same dramas again tonight - I'm getting 600+ms pings to xnet users 15km's away. It's thru steam though so not sure if it's TC or steam to blame. Probably both. Either way there's no PC gaming happening tonight!

Strangely xbox live is still <50ms - how's that work!?

Norpsely

11 posts

Geek

#308015 16-Mar-2010 21:34

im still having same issues with hight latency to wow and all international sites there is an issue but no one is admiting it

Telecom service sucks they dont even know what is hapening on there own network ( i rang up last night and reported the issue and got a case number ect ) i trang back tonight and spoke to the same woman and she told be it should have been closed no one even emailed or called me like they said they would.... i still have the same issue and after 20mins on the phone and several times on hold she said oh yea there is still an issue and to try again tomorrow i asked them to contact me for an update but that was to hard

See below for speedtest results tested to sdyney

speedtest to sdyney

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mattk

255 posts

Ultimate Geek
+1 received by user: 1

#308047 16-Mar-2010 22:48

Sounds like the same muppet I got! same fake accent and same out-of-the-box answer 'big time is a managed plan'

Seems like the standard response these days... I'd be happy to pay $5 more a month to actually have someone even slightly useful on the helpdesk. The girl I spoke to earlier didn't even know what Steampowered games was.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#308049 16-Mar-2010 22:54

I would checking if any of you have a SLA agreement for ping times if not its best effort to within reason

John

cafeg

697 posts

Ultimate Geek
+1 received by user: 33

Trusted

#308119 17-Mar-2010 06:27

This morning at 6am everything is flying along.
Interleaving is back on in my router and I have a different ip address when I rebooted my router.
Lets hope it stays this way.

DSL Status:       Up
            DSL Modulation Mode:     ADSL2+
            DSL Path Mode:     INTERLEAVED
            Downstream Rate:     8136 Kbps
            Upstream Rate:     1035 Kbps
            Downstream Margin:     12 db
            Upstream Margin:     12 db
            Downstream Line Attenuation:     35
            Upstream Line Attenuation:     17
            Downstream Transmit Power:     0
            Upstream Transmit Power:     0

kiwipearls

431 posts

Ultimate Geek
+1 received by user: 7

#308128 17-Mar-2010 07:56

cafeg: This morning at 6am everything is flying along.
Interleaving is back on in my router and I have a different ip address when I rebooted my router.
Lets hope it stays this way.

Yeah every thing is perfect during the day. Just come evening and it goes sour!

Just did this speedtest.

Pro Package, Not Cabinetised Yet. Interleaving Off.

This is what it should still be in the afternoon/evening.

It seems odd that all of a sudden Telecom customers are having bad latency in the evenings this week. I've been back since November and not had a problem till now. So what is Telecom doing.

It would be really nice if Telecom had a online ticketing system instead of us having to call up their call centre and talk to their staff that are situated overseas.

Other web services offer online ticketing systems. My webhost has this, so when something is wrong with my website or the server, I put in a support ticket and get a response quickly.

If they implemented this they would be able to get a bigger picture of problems on their network.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

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