High Latency Telecom Auckland

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kiwipearls

411 posts

Ultimate Geek
+1 received by user: 7

Topic # 58595 15-Mar-2010 19:42

Anyone else having extreme latency issues with Telecom in Auckland this evening.

Our latency is almost always perfect when playing WoW, we normally get 250-400ms to Boston DataCenter and tonight we are getting over 1000ms.

This is not normal. Done all the checks. Just wondering if there is a known issue (or unknown issue they are not telling us about and someone here knows) lol.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

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134 posts

Master Geek

Reply # 307518 15-Mar-2010 19:57

Yep i seem to be getting that lately over 2000ms seem's kinda silly can't do any gaming at this rate..

i am on Big Time also tho but it has been good since i started with them

scorpiworld

192 posts

Master Geek
+1 received by user: 3

Reply # 307521 15-Mar-2010 20:09

Seams slow just browsing web sites... but could be just the time of the day with everyone on.

C:\tracert www.google.com

Tracing route to www.l.google.com [66.102.7.99]
over a maximum of 30 hops:

1 3 ms 2 ms 1 ms www.routerlogin.com []
2 291 ms 204 ms 102 ms .jetstream.xtra.co.nz []
3 * * * Request timed out.
4 833 ms 306 ms 316 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 *          480 ms 314 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
6 451 ms 335 ms 585 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
7 611 ms 604 ms *          so6-0-3.labr5.global-gateway.net.nz [122.56.127.34]
8 613 ms 614 ms 614 ms so0-0-1.lebr6.global-gateway.net.nz [202.50.232.98]
9 656 ms 604 ms 491 ms 72.14.196.221
10 713 ms 614 ms 614 ms 216.239.46.180
11 530 ms 614 ms 614 ms 72.14.239.246
12 535 ms *          441 ms lax04s01-in-f99.1e100.net [66.102.7.99]

Acronarch

6 posts

Wannabe Geek

Reply # 307545 15-Mar-2010 21:01

Yes I am lagging bad during Peak hours while playing WoW.
Can't do any Raids.
This is riduculous

tumnasgt

83 posts

Master Geek
+1 received by user: 1

Reply # 307548 15-Mar-2010 21:09

Something is broken, my server in LA normally gets a ping of about 180, currently varies from 450ms to 700ms. Same for a friend in Christchurch (I'm in Wellington). I would run a speed test, but I don't have the patience to wait for the speedtest.net page to load.

Anyone else liking the idea of another international cable? lol

varix

100 posts

Master Geek
+1 received by user: 1

Reply # 307555 15-Mar-2010 21:29

Yep def broken down here in Christchurch. Browsing is slow/almost dead. WoW is up well over 1000ms. Huge thread on GP with people all having the same problem. One of the telecom hops seems to be SLOOOOOW according to traces.

lpeditor

10 posts

Wannabe Geek

Reply # 307558 15-Mar-2010 21:42

Hi there - I'm having the same issue. I connect further afield to wow's european servers. It's usually around 600, tonight it's 1500ms. Not noticed any reported issues.

tumnasgt

83 posts

Master Geek
+1 received by user: 1

Reply # 307560 15-Mar-2010 21:47

Telecom have confirmed there is an issue (when I was on the phone), they didn't believe me for the first 15min, then they finally got an email. Still nothing on telecom.co.nz, I managed to get a manager who said he would pass it on to technicians in NZ that the website needed the information, and now rather than after it is fixed (they were trying to tell me they had to find the problem first).

tamulmol

23 posts

Geek

Reply # 307564 15-Mar-2010 21:59

I find it very slow opening any webpage for the last couple of days. Speedtest result is bad as well :(

tumnasgt

83 posts

Master Geek
+1 received by user: 1

Reply # 307571 15-Mar-2010 22:07

@tamulmol, have you tried restarting your modem (and router, if it's a seperate device). Also, are you using a wired or wireless connection to the modem/router?

Try a NZ based site like stuff.co.nz, it should be pretty fast, international sites are crazy slow atm.

varix

100 posts

Master Geek
+1 received by user: 1

Reply # 307619 15-Mar-2010 23:12

Everything appears to be back to normal for me.

kiwipearls

411 posts

Ultimate Geek
+1 received by user: 7

Reply # 307663 16-Mar-2010 08:13

tumnasgt: Telecom have confirmed there is an issue (when I was on the phone), they didn't believe me for the first 15min, then they finally got an email. Still nothing on telecom.co.nz, I managed to get a manager who said he would pass it on to technicians in NZ that the website needed the information, and now rather than after it is fixed (they were trying to tell me they had to find the problem first).

Yeah, well I kinda figured there was a problem seeing we also have consistantly the same latency every day. Peak time normally doesn't make much of a difference. I am on the Pro plan by the ways.

I think ISP's really need to listen to us consumers. When our latency suddenly spikes up to between 400-1000ms, when we game everyday - that to me means their is something wrong. I checked with guildies to make sure it wasn't a wow latency problem, seeing they are starting to distribute the next patch. But their latency was well within the normal realms.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

kiwipearls

411 posts

Ultimate Geek
+1 received by user: 7

Reply # 307664 16-Mar-2010 08:15

varix: Everything appears to be back to normal for me.

We'll see if it's back to normal tonight I guess. We missed out on our frosts last night lol as it was impossible to play. So here's hoping tonight works *cross fingers*

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

tumnasgt

83 posts

Master Geek
+1 received by user: 1

Reply # 307665 16-Mar-2010 08:30

My ping is now 146-148 to LA, usually 180ms, so I'm happy as long as it stays this way. No word from Telecom about what actually happened, maybe I'll give them a call while it's still early.

Ragnor

8025 posts

Uber Geek
+1 received by user: 387

Trusted

Subscriber

Reply # 307738 16-Mar-2010 11:20

kiwipearls:

I think ISP's really need to listen to us consumers. When our latency suddenly spikes up to between 400-1000ms, when we game everyday - that to me means their is something wrong. I checked with guildies to make sure it wasn't a wow latency problem, seeing they are starting to distribute the next patch. But their latency was well within the normal realms.

I agree their helpdesks need to be better informed and be more willing to say, yep there's problem it's being worked on rather than pretending there is no problem.

ISP's could definately be way more useful with their status pages which are never updated ever.

However, at the end of the day residential adsl is a best effort shared network service with no gaurantee of speed or performance.

kiwipearls

411 posts

Ultimate Geek
+1 received by user: 7

Reply # 307740 16-Mar-2010 11:24

Ragnor:
kiwipearls:

I think ISP's really need to listen to us consumers. When our latency suddenly spikes up to between 400-1000ms, when we game everyday - that to me means their is something wrong. I checked with guildies to make sure it wasn't a wow latency problem, seeing they are starting to distribute the next patch. But their latency was well within the normal realms.

I agree their helpdesks need to be better informed and be more willing to say, yep there's problem it's being worked on rather than pretending there is no problem.

ISP's could definately be way more useful with their status pages which are never updated ever.

However, at the end of the day residential adsl is a best effort shared network service with no gaurantee of speed or performance.

Where is Telecom's network status page/updates? I don't know where it is.

The good thing about when we were on Vodafone(besides the bad latency we had), is that they had their own forum with updates and you could post any problems there and VF staff would act on it.

Telecom has nothing like that, that i have found?

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

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