8000 emails re-downloading!

Forums › Spark New Zealand (including Skinny and BigPipe) › 8000 emails re-downloading!

1 | 2 | 3

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1723302 20-Feb-2017 21:07

alienwithin:

We had this happen a few months ago. Spark were rather good with their response and tracked down the issue to being a bad update with outlook. Have you recently updated outlook? I remember the pain of having thousands of emails downloading constantly. Took microsoft at that point a week or two to get an update out.

i would love to bring this particular case to attention in relation to the OP's issue.

If you possibly still have a case number for this, would be keen to give it a skim..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

da5id

550 posts

Ultimate Geek
Inactive user

#1723347 20-Feb-2017 22:34

They are probably dreading my email.

I use Spark and only ever use webmail. I don't use an email client and I never delete anything.

My account goes back years.

1101

3122 posts

Uber Geek

#1725291 23-Feb-2017 16:06

Yes, the system is broken.

trying to sort a clients email, same issue, too many emails on server & was continuously re-downloading them all.
Now not really working at all

The email system is very broken

broken ... with the xtra login/pass
I can login to yahoo
I can login to yahoo email (via yahoo, not via xtra)
I can do a send receive test in outlook setup

** I CANNOT login to webmail via Xtras new webmail page. Wrong login/password error
Huh, that pass works on everything except xtra's new webmail portal

** outlook no longer downloads any emails . Just times out and nothing downloded. This is a new outlook profile
Tried on 2 PC's . Nothing downloads . (yes login pass etc is correct, as per test button in outlook a/c setup)

the system is broken

:-(

1101

3122 posts

Uber Geek

#1725301 23-Feb-2017 16:43

I'll offer up some usefull info :-)

For those with this issue (too many emails redownloading)
-login into yahoos email with your xtra email/pass (Not via Spark or the xtra page)
-in webmail ,make a new folder called "old email"
-in webmail , do search in the webmail search bar with just blank in the search feild
-in the search results, do a filter of inbox only, then select all (its a dropdown to select all)
-click move & move all those inbox emails
-you can only move in batchs of 10000 at a time. So just keep repeating till done . I just moved around 50k old emails :-0

your yahoo webmail inbox is now empty.
Outlook will now work again for xtra email.

Strangely, I got the timeout with just 2 emails to download , even 2 emails took 2 attempts to download .

yitz

2075 posts

Uber Geek

#1725322 23-Feb-2017 17:51

Supposedly that was a mailbox with "migrated" status?

And I take it the Outlook client was set up to connect to pop3.xtra.co.nz not pop3.mail.yahoo.com ?

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1725395 23-Feb-2017 20:51

1101:

I'll offer up some usefull info :-)

For those with this issue (too many emails redownloading)
-login into yahoos email with your xtra email/pass (Not via Spark or the xtra page)
-in webmail ,make a new folder called "old email"
-in webmail , do search in the webmail search bar with just blank in the search feild
-in the search results, do a filter of inbox only, then select all (its a dropdown to select all)
-click move & move all those inbox emails
-you can only move in batchs of 10000 at a time. So just keep repeating till done . I just moved around 50k old emails :-0

your yahoo webmail inbox is now empty.
Outlook will now work again for xtra email.

Strangely, I got the timeout with just 2 emails to download , even 2 emails took 2 attempts to download .

This is the procedure the helpdesk will also take you through.

1101:

Yes, the system is broken.

trying to sort a clients email, same issue, too many emails on server & was continuously re-downloading them all.
Now not really working at all

The email system is very broken

broken ... with the xtra login/pass
I can login to yahoo
I can login to yahoo email (via yahoo, not via xtra)
I can do a send receive test in outlook setup

** I CANNOT login to webmail via Xtras new webmail page. Wrong login/password error
Huh, that pass works on everything except xtra's new webmail portal

** outlook no longer downloads any emails . Just times out and nothing downloded. This is a new outlook profile
Tried on 2 PC's . Nothing downloads . (yes login pass etc is correct, as per test button in outlook a/c setup)

the system is broken

:-(

If you have clear cases of things not working, please file a ticket. i am happy to skim over a case to make sure it has all been handled correctly.

yitz:

Supposedly that was a mailbox with "migrated" status?

And I take it the Outlook client was set up to connect to pop3.xtra.co.nz not pop3.mail.yahoo.com ?

Migration status can be cheeked at www.xtramail.co.nz this will direct you to whichever webmail needs logging in

Does appear sometimes customers need to do this login once after the migration for email clients to come right, this is not a clear cut case as it stands right now though.

Definitely settings must be the Xtra settings, not the yahoo settings. we are coming across some cases where the yahoo settings are inplace and affecting things.

For posting sake, here is the supported settings as it stands.

Incoming Mail Server: pop3.xtra.co.nz
Uses SSL
Port: 995
Username: Your full email address without @xtra.co.nz
(e.g. joe.bloggs not joe.bloggs@xtra.co.nz)

Outgoing mail server: send.xtra.co.nz
Uses SSL
Port: 465
Outgoing server requires authentication

---------

Incoming Mail Server: imap.xtra.co.nz
Uses SSL
Port: 993
Username: Your full email address with @xtra.co.nz
(e.g. joe.bloggs@xtra.co.nz)

Outgoing mail server: send.xtra.co.nz
Uses SSL
Port: 465
Outgoing server requires authentication

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

1101

3122 posts

Uber Geek

#1725513 24-Feb-2017 09:05

yitz:

Supposedly that was a mailbox with "migrated" status?

And I take it the Outlook client was set up to connect to pop3.xtra.co.nz not pop3.mail.yahoo.com ?

nope, not migrated (just checked)
Outlook setup was correctly . Even tried on another PC.

I'll admit, there were an insane amount of emails on the sever , going back many many years
Once emails cleared off the server, outlook was usable again

---------------

A Question for the Spark guys :-)
If mail forwarding is setup in xtra/yahoo webmail setup, will that mail forward also be migrated to the new system ?

Theres little point setting up a mail forward if its going to stop working in a month or so .

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

1101

3122 posts

Uber Geek

#1725517 24-Feb-2017 09:13

hio77:

This is the procedure the helpdesk will also take you through.

The problem is they didnt . They simply told the customer to upgrade his version of Outlook
Its a pop3 issue that a helpdesk should have some knowledge of : too many old emails on server, download of email times out & starts again .

I guess if you give customers unlimited email storage, then some will use it & never archive out anything, causing real issues when things get out of sync.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1725899 24-Feb-2017 20:28

1101:

hio77:

This is the procedure the helpdesk will also take you through.

The problem is they didnt . They simply told the customer to upgrade his version of Outlook
Its a pop3 issue that a helpdesk should have some knowledge of : too many old emails on server, download of email times out & starts again .

I guess if you give customers unlimited email storage, then some will use it & never archive out anything, causing real issues when things get out of sync.

That is unfortunate, Would love to skim the case notes then.

It is a pop3 issue, and as expected. when it gets out of sync, massive issue :/

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

nunz

1421 posts

Uber Geek
Inactive user

#1726201 25-Feb-2017 18:21

As a side note:

Imap is great - as it synchronises email between devices, including sent mail and mail moved from one folder to another

BUT!!!!

It is notoriously dreadful, slow and flakey if you have lots of email and /or lots of folders. as soon as you have lots of subscribed folders it takes forever to sync and often ends up in trouble.

Find a provider that gives you activesynch / Exchange Web Services (EWS) -

1 | 2 | 3