8000 emails re-downloading!

Forums › Spark New Zealand (including Skinny and BigPipe) › 8000 emails re-downloading!

onetapu

225 posts

Master Geek

#208557 16-Feb-2017 15:49

I am a Spark Yahoo customer, using Outlook on my PC. Today each time I connect, 8,000 previously downloaded emails are trying to re-download.

Why is this happening, and how can I stop it, please?

Many thanks

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#1721404 16-Feb-2017 15:51

Log into the webmail site and move the emails from the Inbox into another folder.

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onetapu

225 posts

Master Geek

#1721406 16-Feb-2017 16:01

There are only about 70 emails in my inbox

mattwnz

18764 posts

Uber Geek

#1721416 16-Feb-2017 16:22

Guessing it is another issue with them moving from yahoo?

sbiddle

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#1721420 16-Feb-2017 16:32

Once again it's the risks of using POP3 and keep email on simultaneous devices such as the sever and Outlook. The protocol was never designed for this, and ultimately doing this always ends in tears eventually. If you want email accessible on multiple devices you should use an email platform that supports a protocol such as EAS/ActiveSync that's designed for such a task.

onetapu

225 posts

Master Geek

#1721421 16-Feb-2017 16:33

Me too. I have just tried to Livechat with them but I don't think they knew any more than me. I can only move or delete about 50 at a time and there are 8,000 of them, so that is not a good solution. They say it's not a Yahoo problem

UHD

655 posts

Ultimate Geek
Inactive user

#1721433 16-Feb-2017 16:42

Interesting to note that Spark/Yahoo appears to have retained what should be deleted e-mail from its customers. I'd prefer if my e-mail provider deleted e-mail when I asked them to.

MadEngineer

3062 posts

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#1721435 16-Feb-2017 16:47

Worse, with pop3 if the download fails before all are downloaded the server will keep feeding all those emails until you get a successful download. You can help this by cancelling the download in between batches rather than waiting for a timeout. Email clients don't action the deletion of pop3 downloaded emails until the end of the download batch.

You're not on Atlantis anymore, Duncan Idaho.

richms

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#1721436 16-Feb-2017 16:48

This happened all the time when I was on an ISP helpdesk and they did something to the pop3 server that reset the indexes. Loads of people leaving stuff on the server because of multiple devices.

Nothing to see here, move along. Perhaps use this as an oppertunity to change to imap?

Richard rich.ms

1101

3052 posts

Uber Geek

#1721709 17-Feb-2017 10:29

Some people do use pop3 as an email backup & purposely leave ALL old emails on the server .
Even if using multiple devices & pop3 , should still set to delete email after 30days (in Outlook) , or go to imap
However , Outlook & Imap dont allways play nice together , may come across some weird bugs :-)

Options :
set Outlook to DELETE FROM SERVER
find someone with a very fast Fibre connection, use that to download all those emails . As mentioned above , what can happen on ADSL
is it gets part way through the download, times out & starts from the beginning
Ask xtra/yahoo to delete ALL the emails on their server . Check your latest emails with webmail 1st
Your outlook profile might be corrupt , make a new outlook profile

It may just be caused by xtra moving email from Yahoo .

onetapu

225 posts

Master Geek

#1721711 17-Feb-2017 10:34

Thanks to all those who replied. I deleted very old emails from server and moved more recent ones to another folder. Still have to tackle the huge number brought back into Outlook - a job for the weekend!

hio77

'That VDSL Cat'
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#1721729 17-Feb-2017 11:31

1101:

It may just be caused by xtra moving email from Yahoo .

This is the first case of it I am personally aware of, so likely unrelated.

@OP is this a subaccount by chance?

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cadman

1014 posts

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#1721734 17-Feb-2017 11:47

Haha as soon as I saw the thread subject I thought "I bet that's SparkYahoo".

Why do people persist with them?

hio77

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#1721739 17-Feb-2017 11:53

cadman:

Haha as soon as I saw the thread subject I thought "I bet that's SparkYahoo".

Why do people persist with them?

the spark yahoo combination will be no longer soon.. We are in the process of the return back home.

SMX will be a far more stable and better platform.

be it any major move has potentional for a hickup or two along the way.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

cadman

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#1722005 17-Feb-2017 20:58

hio77:

cadman:

Haha as soon as I saw the thread subject I thought "I bet that's SparkYahoo".

Why do people persist with them?

the spark yahoo combination will be no longer soon.. We are in the process of the return back home.

SMX will be a far more stable and better platform.

be it any major move has potentional for a hickup or two along the way.

While that's potentially good news, I nevertheless wonder why anyone is still in the position that they'd care.

mattwnz

18764 posts

Uber Geek

#1722087 17-Feb-2017 23:18

The secret to using pop3 is to make sure your email client is set to delete email off the server after it has downloaded. If you down't have a local store of your email, it also makes it more difficult to move provider, and if their servers lose your old email, you may not have another local copy. And yes email providers have lost customer emails before. Having a hacked email account is another risk, if a hacker gets into your online email store, they potentially have access to many peoples lives, and there is the risk of identity theft.

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