Daylight Saving error on Nokia 6255?

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6 posts

Wannabe Geek

#22841 8-Nov-2005 18:22

My apologies, Mahuhu. I have to admit to only having read the larger posts that seemed to be discussing the problem at some length and in particular, the one that immediately preceded my post on on 3-Nov-2005 at 15:55. That meant that I missed your brief but crucial post announcing the upcoming new version.

In my defence, though I have to say that Nokia were still giving no indication that the problem was with PC Suite in two emails on 2-Nov and a half-hour phone call on the morning of the 3rd, despite my best attempts to explain that it had to be. In each of those they still insisted that I should be disabling the DST adjustment on my computer, which was a total no-no.

radionut

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Master Geek

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#22844 8-Nov-2005 19:11

Yes – there is a post saying Nokia will release a new version in a month, however this problem is REALLY debilitating, it affects my life every day – I use my 6255 as my business diary, and now when it beeps, I have no way of knowing if the meeting is now or in an hour – it depends if the appointment was first entered on the phone or the computer. It is not feasible to change the clock settings on my office computer – I live in a business world, and receive appointments from others regularly – if I disabled daylight saving on the computer they would be entered into the calendar an hour early.
Every day is frustrating, while I wait for the bug fix from Nokia. Then I see postings here that say rolling back to an old version of PC Suite fixes the problem, so I try that, but it does not work, and I am more frustrated.
I am impatient – I need the problem fixed soon, or do I throw away my Nokia phone and go back to my old palm pilot?
..so – which is week 48? What actual day is the new version due out? I assume I have to keep checking the Nokia web site to look for it? I have searched nokia.com for PC Suite 6.7 with no result today.

dickasol

3 posts

Wannabe Geek

#22845 8-Nov-2005 19:25

Just to let you know I have uninstalled Nokia PC suite ver 6.6 and reinstalled Nokia PC Suite Ver 6.1 and now the daylight savings time is been adjusted. All appointments are reporting correctly.

sarnold

61 posts

Master Geek

#22847 8-Nov-2005 20:04

For my penny's worth I can't help thinking that this is not a daylight saving problem (if it were all those Nokia users around the world would have been going wild). If you think about it if it were an obvious problem causing grief for a significant client base it would have been corrected immediately. The fact that it has persisted through at least a couple of releases and only seems to have come to light when we switched to daylight saving suggests it might be because somewhere deep in Finland they didn't realise that +13 GMT existed on the other side of the globe.

Mycenius

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#22952 10-Nov-2005 11:31

FWIW I have the exact same problem with my Sony Ericcson V800 (Vodafone) - It has happened since I upgraded from Office 2000 to Office 2003. In both cases I am running Windows XP and connectiong to Exchange 2003/WinServer 2003. Note that my existing appointments made previously under Office 2000 are fine and sync'ing correctly with the phone. All new appointments added since the upgrade to Outlook 2003 don't and go to the phone 1 hour early, if I turn off daylight savings on the phone they end up 2 hours early!

I had the exact same problem on my previous Nokia 6230 (Vodafone) when I first got that 9-12 months ago, at that time I was running Outlook 2000 with XP and Exchange 2003. I can not recall how I fixed it in the end but think it just took reinstalling PC Suite a couple of times and turning off the auto-DST settings as mentioned above. I did fix it after about a month of playing around.

However the Sony-Ericcson is proving more frustrating and I have run out of fixes. Because the "actual" time is out by an hour (i.e. it's not DST that's throwing it out, it's the base GMT time that is wrong) it has me thinking the issue is Outlook/Exchange 2003, as if there is some screw up with the time zones. Outlook uses UTC time when creating appointments and adjusts the start time based on your computer or phone's time zone settings - but when the appointments go to the phone they are 1 hour short... As several people her ehav ehte issue with Nokias and I have it with an SE phone, it seems that the phones may not be the problem and that MS Office or Exchange may be...

Unfortunately SonyEricsson have a useless knowledge base/support function on their website - and I am waiting to get a response from an email query.

Needless to say it seems this is a general issue and not a 'brand' specific one or similar - My installation of Office, Windows, etc, is completely up to date with all SPs and patches, if other people with this problem are the same it may well then be an issued caused by Microsoft Office (possibly with the usual fix problem 'A' by breaking something and creating problem 'B') rather than the phone vendor's software or hardware?

freitasm

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Geekzone

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#22970 10-Nov-2005 15:43

I've posted in the other thread something that I didn't see people mentioning here: Outlook Time Zone. It's all good when checking the system time zone, but have you all checked that the Outlook time zone (and DST) are correctly checked?

Mycenius

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#22974 10-Nov-2005 15:55

freitasm: I've posted in the other thread something that I didn't see people mentioning here: Outlook Time Zone. It's all good when checking the system time zone, but have you all checked that the Outlook time zone (and DST) are correctly checked?

Just FTR - I posted a comment in the SonyEricsson Date Sync Issue (DST error?) thead that this isn't an issue with Office 2003 - as the TZ stuff is integrated - change one you change both. This wasn't the case in Office 2000 and I don't think it was in Office 2002 (Office XP) either, which obviously is where Mauricio's advice should be followed...

Cheers

John.

P.S. I would be keen to know how many people with the problem are using Office 2003 versus an earlier version of Office?

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Trade NZ and US shares and funds with Sharesies (affiliate link).

Crash

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Wannabe Geek

#22976 10-Nov-2005 16:00

Outlook 2003 here, though I think I also used 2003 last summer when there was no problem - maybe I was using Outlook 2002 (XP) then - it's hard to remember for sure.

BTW, my time zone is Adelaide +9:30/+10:30, so the +13 isn't a source of my problem.

Mycenius

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#22977 10-Nov-2005 16:08

Crash: Outlook 2003 here, though I think I also used 2003 last summer when there was no problem - maybe I was using Outlook 2002 (XP) then - it's hard to remember for sure.
BTW, my time zone is Adelaide +9:30/+10:30, so the +13 isn't a source of my problem.

Hi Crash - Yes, Outlook 2003 definitely is significantly different - for example, if I take DST off on my PC, all my Outlook 2003 appointments move back one hour, but my existing appointments (from when I used Outlook 2000) don't. This never happended in Outlook/Office 2000 and I am pretty sure it didn't in 2002 (XP) either.

It is my current theory that Office 2003 is the issue - not the phone or sync software - or perhaps Exchange 2003? Unfortuantely as only I have this issue for a 'work' perspective I can't justify spending a lot of time on it, so it's frustration time...

Crash - I take it you are at work - does your comapny use Exchange and do you know what version?

J.

Crash

6 posts

Wannabe Geek

#22995 10-Nov-2005 17:56

Still on Exchange 5.5 (soon to move to Exchange 2003). However, one colleague is reporting the same problem with Outlook 2000 (on our standard operating environment) and PC Suite 6.6. I am still inclined to think that I had Outllok 2003 before last summer was out.

I think I'll just wait till v6.7 arrives and see what it resolves. Nokia have done well till now.

Mahuhu

109 posts

Master Geek

#23029 11-Nov-2005 14:57

Look what I've found on Microsoft support webpage:

Description of the Outlook 2003 post-Service Pack 1 hotfix package: August 21, 2004

• When you export an Outlook 2003 calendar to a Microsoft Access file or to a Microsoft Excel workbook, the exported appointments may have incorrect times. The appointment times are incorrect by an increment of 1 hour. This problem occurs for non-recurring appointments when you use one of the following Australian time zones:
• Hobart
• Sydney, Canberra, Melbourne
• Adelaide

This maybe in some connection with our problem...

Mycenius

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#23032 11-Nov-2005 15:31

Well done Mahuhu, I have searched extensively on Microsoft TechNet site and been unable to locate anything of that type up until now. Unfortunately it states SP2 for O2k3 shoudl fix this - as I have SP2 on my install and I have ht eproblem that casts soem doubt... But it does make me more convinced it's an Office issue, as there is also another article with a vaguely similar error for Office 2000 and as mentioned I had an issue with O2k about a year ago with my old Nokia 6230.

However I guess anyone else who has O2k3 and it's not up to date should get SP2 and any subsequent patches and see if that eliminates the issue for them...

J.

Mycenius

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#23033 11-Nov-2005 15:33

Mahuhu: Look what I've found on Microsoft support webpage:

Description of the Outlook 2003 post-Service Pack 1 hotfix package: August 21, 2004

• When you export an Outlook 2003 calendar to a Microsoft Access file or to a Microsoft Excel workbook, the exported appointments may have incorrect times. The appointment times are incorrect by an increment of 1 hour. This problem occurs for non-recurring appointments when you use one of the following Australian time zones:
• Hobart
• Sydney, Canberra, Melbourne
• Adelaide

Microsoft Article 839629

radionut

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#23633 21-Nov-2005 21:29

OK guys – it is near the end of November – who was it who had some inside knowledge on the promised PCSuite version 6.7 with the bug fixed? Are we at week 48 yet?

I am REALLY desperate to fix this problem…

By the way – the versions earlier than 6.5 that apparently don’t have this problem, do not work with a Nokia 6255 :(

tallPete

99 posts

Master Geek

#23640 21-Nov-2005 23:36

Well, my phone says it is Week 48 this week.

Which is about the only thing the calendar on my 6230 is useful for at the moment - I hope Nokia get their b....y act together this week and release the patch so I can sync with Outlook again.

This is the worst time of year for my organizer functions to be COMPLETELY USELESS Nokia!

They'd better fix it or I can throw the consumer guarantees act at them saying that the phone does not perform one of the prime functions I bought it for. I sold a perfectly reliable Palm organiser for this phone.

It would be nice to go back to older versions, but I use bluetooth to sync, and bluetooth has not been functioning properly in synchronisation until recently.

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