XT Network down (outage 14 DEC 2009)?

Forums › Spark New Zealand (including Skinny and BigPipe) › XT Network down (outage 14 DEC 2009)?

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62 posts

Master Geek

#282150 14-Dec-2009 09:59

I'm really amazed- It's just struck me this outage is now over 4 hours in length- incredible.

sbiddle

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#282153 14-Dec-2009 10:02

freitasm:
sbiddle: One can only presume it's an RNC failure. This is the resourse that controls all the cellsites (node B's) within a network.

While a network has mutliple RNC's there are no "backups" as such.

Interesting that every time I read about a XT outage the official word is "down south of Taupo".

What makes their network above Taupo more resilient?

Presumably everywhere south of Taupo is on a single RNC.

A RNC can handle massive numbers of Node B's and simultaneous calls - many large cities around the world with populations bigger than NZ would only have a single RNC handing things.

bbman

646 posts

Ultimate Geek
+1 received by user: 4

#282157 14-Dec-2009 10:07

Whats with the continued faults on this piece of the network, the RNC?

Is this based in Wellington or further north?

This will be costly in reputation and compensation!

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GIS Geek
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Master Geek
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#282162 14-Dec-2009 10:13

Latest email notification:

Following on from this initial communication, the latest update is:
The Christchurch RNC Gateway has been restored.
At this stage, more than 130 sites are backup and running.
Another 300 sites should be coming online soon.
With all affected sites targeted to be fully restored by about 10:30am.
Further updates to follow...

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lambo

9 posts

Wannabe Geek

#282166 14-Dec-2009 10:21

Twitter:

XT Fault Update:Restoration of cell sites is taking longer than expected, will let you know once we have any further updates ^AC

zonky

62 posts

Master Geek

#282167 14-Dec-2009 10:21

Their twitter team need to learn about expectation management...

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Buttonmash

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Ultimate Geek
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#282168 14-Dec-2009 10:24

Would be handy if they put this twitter feed somewhere on the Telecom website. My work (like many) blocks Twitter, Facebook etc.

sbiddle

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#282169 14-Dec-2009 10:24

zonky: Their twitter team need to learn about expectation management...

I think that is a bit harsh. People expect timeframes and the posts to the Twitter account have been made by senior people within Telecom.

Spuddy

47 posts

Geek

#282170 14-Dec-2009 10:25

I have nothing done sout in Palmerston so Im pressuming Dunedin isn't working either

oldmaknz

536 posts

Ultimate Geek

#282171 14-Dec-2009 10:27

Dunedin still down.

Oggie

69 posts

Master Geek
+1 received by user: 2

#282176 14-Dec-2009 10:31

Lower Hutt is still down.....

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zonky

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Master Geek

#282177 14-Dec-2009 10:34

sbiddle:

I think that is a bit harsh. People expect timeframes and the posts to the Twitter account have been made by senior people within Telecom.

Then you'd think they know about expectation management- never give a public deadline for an outage you can't then deliver on- Better to say we're working on it with urgency, and not give a timeframe than give one and then miss it.

oldmaknz

536 posts

Ultimate Geek

#282178 14-Dec-2009 10:35

They've missed the 10:30 target as well.

ATinyChipmunk

138 posts

Master Geek

#282179 14-Dec-2009 10:37

wellington is still down to.. come on, wouldn't the capital be a priority?

NealR

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#282180 14-Dec-2009 10:39

@zonky, @makx, acknowledged we have slipped past our initial expected restoration time.

What can I say? It's broken and people are working as hard as possible to fix it.

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