XT Network down south of Taupo 2010 01 27

Forums › Spark New Zealand (including Skinny and BigPipe) › XT Network down south of Taupo 2010 01 27

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20 posts

Geek

#293438 27-Jan-2010 14:05

I'm still without service in Chch. Tried a restart of the device but no luck yet. Any further word from Telecom? I'm a corporate customer and am not too impressed without having any official word from our Account Manager.

keewee01

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#293445 27-Jan-2010 14:16

I crash started my phone and it still seems flaky here in AshVegas - 2 out of 5 calls I made got a Connection Error. At least we did hear something from our Gen-i Account Manager.

kiwitrc

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#293447 27-Jan-2010 14:22

XT= X-tinct below Taupo

Spuddy

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Geek

#293449 27-Jan-2010 14:24

Im in Palmerston (40 mins out of Dunedin) and I was able to send txts but people on XT were not receiving and I was unable to receive txts.

keewee01

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#293453 27-Jan-2010 14:26

from Twitter:

XT Network now restored - Some sites still being worked on. For those without coverage, try taking out battery/replace then restart

keewee01

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#293454 27-Jan-2010 14:31

Just got this from our local Orb manager:

Further to the below, Services are slowly being restored now with traffic management occurring, which means that some calls and texts connect and some don’t as traffic is managed as each site is brought back online.

At this point I have not been given a ETA for full restore of services.

Once again my apologies.

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stevenz

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#293455 27-Jan-2010 14:32

2:30pm and I'm still offline in Wellington. I've got cell signal but no HSDPA, can't make/receive calls though although a text sent at 2:05 came through about 3 minutes ago.

Current update on Telecom's fault site:

We are currently experiencing some issues with our XT Mobile network which may mean customers South of Taupo, (including all of the South Island) are having problems using Mobile services. This may include making/receiving calls, sending/receiving text messages and using Mobile Broadband services. We apologise for the inconvenience this is causing. Our technicians have identified the problem and we expect full service to be restored very shortly. We will continue to update this message as we learn more. This message was updated Wednesday 27th Jan @ 13:59

@KnightNZ

s.joseph

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#293457 27-Jan-2010 14:32

out of curiosity is anyone thinking of changing carriers after this?

farcus

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#293458 27-Jan-2010 14:34

2:35PM and still have no service - starting to get a bit angry.

stevenz

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#293462 27-Jan-2010 14:37

Wellington CBD @ 2:36 - everything just came back online.

@KnightNZ

paradoxsm

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#293464 27-Jan-2010 14:39

First SMS when it came alive was that twitter update, lol.

I just keep a backup phone though I really need to figure out how to make 2talk "feign" my caller ID.

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akia

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#293466 27-Jan-2010 14:41

Hi guys here is the updates:

"XT Network now restored - Some sites still being worked on. For those without coverage, try taking out battery/replace then restart "

&

"As the n/w is coming back up, some peps are experiencing congestion on sites. If you can't get thru 1st time please give it another go."

farcus

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#293468 27-Jan-2010 14:46

akia: Hi guys here is the updates:

"XT Network now restored - Some sites still being worked on. For those without coverage, try taking out battery/replace then restart "

&

"As the n/w is coming back up, some peps are experiencing congestion on sites. If you can't get thru 1st time please give it another go."

No - that doesn't work - so obviously not restored.

BigRed

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Geek

#293470 27-Jan-2010 14:48

s.joseph: out of curiosity is anyone thinking of changing carriers after this?

If I were private Telecom user I would be thinking of swapping, but we (the company I work for) go through Telecom for all of our land-lines, IT Support through Gen-i - so it's not an easy shift.

However, seeing as I am the person who upgrades our company's cellphones as they come off term, and our local Orb and Gen-i reps have been pushing to get the balance of our mobiles onto XT - I can definitively say that I will be putting this off for as long as possible. With all the IT dramas I have to put up with I certainly don't need cell phones not working added to the list.

And the fact that I haven't even heard from our rep is not good at all.

sbiddle

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#293475 27-Jan-2010 15:00

s.joseph: out of curiosity is anyone thinking of changing carriers after this?

The problem with changing networks is having to buy a new phone if 3G data is a requirement.

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