Telecom Ultra VDSL Residential Plans

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Ultra VDSL Residential Plans

1 | ... | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | ... | 88

181 posts

Master Geek
+1 received by user: 127

Lifetime subscriber

#857684 16-Jul-2013 20:41

I have had VDSL for two weeks now and I am noticing an improvement in speeds compared to ADSL, mostly. I can get up to 38.00Mbps down and 9.69 up but nearly every time I do a speedtest on either Zeus or Telecom.co.nz I get low speeds until I refresh.

First test on Zeus tonight on my PC, Win7 running Explorer 10 here in Lake Tekapo 2.15Mbps D/8.12 Up. A refresh 36.19D/9.09 Up.
On Telecom 7.50D/9.68 Up. A refresh 19.93D/9.69 Up.

Sometimes I get the perfect sawtooth but tonight I'm getting peaks at the start and end with a flatline in the middle. Odd. Could it be because we are a tourist town there is quite a bit of pressure on the exchange or are there evil doings afoot? ;-)

A BIG thanks to all the geeks who come on here and take the time to help us "I've pushed the big red button on why doesn't it work?" types.

Cheers, Rusty.

jeeg

351 posts

Ultimate Geek
+1 received by user: 38

#857734 16-Jul-2013 22:23

Got my VDSL connected, I'm having some troubles bridging the Technicolor TG589vn v2 router.

I'm using the Technicolor bridged as modem connected to Billion 7800N router authenticating via EWAN over PPPoE, however I'm getting a "no response" error on the 7800N.

What I did was:

Technicolor
- setup as bridge
- disable DHCP
- plugin the 7800N to one of the ethernet ports

Billion 7800N
- plugin the cable from Technicolor to EWAN port on the 7800N
- setup WAN as EWAN over PPPoE and enter all the details

I went to the "Home Network" panel on the Technicolor, none of the ethernet ports shows up being used, the modem and router isn't talking to each other.

What did I do wrong?

JonoNZ

274 posts

Ultimate Geek
+1 received by user: 43

#857735 16-Jul-2013 22:24

jeeg: Got my VDSL connected, I'm having some troubles bridging the Technicolor TG589vn v2 router.

I'm using the Technicolor bridged as modem connected to Billion 7800N router authenticating via EWAN over PPPoE, however I'm getting a "no response" error on the 7800N.

What I did was:

Technicolor
- setup as bridge
- disable DHCP
- plugin the 7800N to one of the ethernet ports

Billion 7800N
- plugin the cable from Technicolor to EWAN port on the 7800N
- setup WAN as EWAN over PPPoE and enter all the details

I went to the "Home Network" panel on the Technicolor, none of the ethernet ports shows up being used, the modem and router isn't talking to each other.

What did I do wrong?

Don't disable DHCP on the Technicolor.

solaybro

630 posts

Ultimate Geek
+1 received by user: 224

Trusted

#857740 16-Jul-2013 22:39

I emailed telecom and they say my theoretical maximum is 26.9 download, isn't that a little low for a maximum? I thought people were getting in the 40's with VDSL.

jeeg

351 posts

Ultimate Geek
+1 received by user: 38

#857788 16-Jul-2013 23:52

JonoNZ:
jeeg: Got my VDSL connected, I'm having some troubles bridging the Technicolor TG589vn v2 router.

I'm using the Technicolor bridged as modem connected to Billion 7800N router authenticating via EWAN over PPPoE, however I'm getting a "no response" error on the 7800N.

What I did was:

Technicolor
- setup as bridge
- disable DHCP
- plugin the 7800N to one of the ethernet ports

Billion 7800N
- plugin the cable from Technicolor to EWAN port on the 7800N
- setup WAN as EWAN over PPPoE and enter all the details

I went to the "Home Network" panel on the Technicolor, none of the ethernet ports shows up being used, the modem and router isn't talking to each other.

What did I do wrong?

Don't disable DHCP on the Technicolor.

Just tried that, still getting no response.

When I go to the EWAN setup page on 7800N, the maximum MTU it allows is 1492, however on the Telecom VDSL page it says the MTU should be 1500, does that make any difference?

Yyrael

222 posts

Master Geek
+1 received by user: 45

Trusted

#857800 17-Jul-2013 00:41

solaybro: I emailed telecom and they say my theoretical maximum is 26.9 download, isn't that a little low for a maximum? I thought people were getting in the 40's with VDSL.

Depends on your distance from the exchange. Our speed checker does check notoriously low though... (Mine says 26mbps I get 38mbps for download) not saying its wrong just that it does go a little on the safe side

AliExpress

Shop now on AliExpress (affiliate link).

booyah

82 posts

Master Geek

#857802 17-Jul-2013 00:44

jeeg:
JonoNZ:
jeeg: Got my VDSL connected, I'm having some troubles bridging the Technicolor TG589vn v2 router.

I'm using the Technicolor bridged as modem connected to Billion 7800N router authenticating via EWAN over PPPoE, however I'm getting a "no response" error on the 7800N.

What I did was:

Technicolor
- setup as bridge
- disable DHCP
- plugin the 7800N to one of the ethernet ports

Billion 7800N
- plugin the cable from Technicolor to EWAN port on the 7800N
- setup WAN as EWAN over PPPoE and enter all the details

I went to the "Home Network" panel on the Technicolor, none of the ethernet ports shows up being used, the modem and router isn't talking to each other.

What did I do wrong?

Don't disable DHCP on the Technicolor.

Just tried that, still getting no response.

When I go to the EWAN setup page on 7800N, the maximum MTU it allows is 1492, however on the Telecom VDSL page it says the MTU should be 1500, does that make any difference?

try using DHCP on the router, then disable on the modem

solaybro

630 posts

Ultimate Geek
+1 received by user: 224

Trusted

#857810 17-Jul-2013 01:40

Yyrael:
solaybro: I emailed telecom and they say my theoretical maximum is 26.9 download, isn't that a little low for a maximum? I thought people were getting in the 40's with VDSL.

Depends on your distance from the exchange. Our speed checker does check notoriously low though... (Mine says 26mbps I get 38mbps for download) not saying its wrong just that it does go a little on the safe side

I am 138 meters away.

AppleJackXD

150 posts

Master Geek
+1 received by user: 11
Inactive user

#857819 17-Jul-2013 06:35

solaybro:
Yyrael:
solaybro: I emailed telecom and they say my theoretical maximum is 26.9 download, isn't that a little low for a maximum? I thought people were getting in the 40's with VDSL.

Depends on your distance from the exchange. Our speed checker does check notoriously low though... (Mine says 26mbps I get 38mbps for download) not saying its wrong just that it does go a little on the safe side

I am 138 meters away.

138 meters away that sounds really low to me.

michaelmurfy

meow
13581 posts

Uber Geek
+1 received by user: 10914

Moderator

ID Verified

Trusted

Lifetime subscriber

#857888 17-Jul-2013 09:07

AppleJackXD:
solaybro:
Yyrael:
solaybro: I emailed telecom and they say my theoretical maximum is 26.9 download, isn't that a little low for a maximum? I thought people were getting in the 40's with VDSL.

Depends on your distance from the exchange. Our speed checker does check notoriously low though... (Mine says 26mbps I get 38mbps for download) not saying its wrong just that it does go a little on the safe side

I am 138 meters away.

138 meters away that sounds really low to me.

It's very hard to estimate speed until things are connected, we underestimate these things for a reason else you'll get customers go "Wait, you said I'll get this and I'm getting this instead, I want all the refunds"

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

timbosan

2199 posts

Uber Geek
+1 received by user: 294

Subscriber

#857909 17-Jul-2013 09:52

Update on my install at an apartment.

I was scheduled for an install between 12 and 5pm yesterday. Chorus tech rang about 4.45 to say he was running late. He arrived about 5.15pm, to install the master splitter. Initially this was planned for the comms room, however he installed it in the alarm panel where the line came into the apartment. I think he was pressed for time and I got the impression that doing the work in the comms room would be slower. He said the location would make no difference.

He checked the phone and Internet where still working (on ADSL), which they where, they went off the to exchange to do his thing.

About 9pm I received a TXT saying the install was completed, however I couldn't establish an Internet connection. The modem can establish a DSL connection but not a INTERNET connection. I rang the 0800 to raise a fault who put me through to level 2. They said they could not even see the modem connection, but tried to tell me the DLM process meant the modem wouldn't connect until the next day. I tried to explain that if there is no connection, how can the DLM process work? So he put me through to level 3, but explained they would probably say the same thing.

However the level 3 guy was great and said it looked like the tech connected the wrong port (ironically the same thing happened when I moved into the apartment a few months ago) and raised a fault back to Chorus to fix.

So now I am stuck with no Internet (again!) and no clue as to when it will be fixed. As I work from home at lot this is a major problem.

This morning I went out a bought a SIM card and 3GB of prepaid data, and put in the t-stick I own into the USB of the modem. This worked fine for about 30 mins, then the light on the modem went RED. I have not resolved this yet.

So questions for those can can help:

How do I know when a job raised back to Chorus has been scheduled? Chorus don't usually communicate directly with customers, so how I can track the job?

Shouldn't the tech has checked end-to-end connectivity before signing off the job?

Does the location of the master splitter make a difference?

Also a comment to Telecom in general (and I know this is a problem with lots of tech companies) - get your staff decent training. It is better for a person to say they don't know the answer to a question than to assume or guess or base their answer off "i heard this from Bob who I sit next to". I know DSL is a complex beast but that's what level 3 are for.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

AppleJackXD

150 posts

Master Geek
+1 received by user: 11
Inactive user

#857919 17-Jul-2013 10:09

timbosan: Update on my install at an apartment.

I was scheduled for an install between 12 and 5pm yesterday. Chorus tech rang about 4.45 to say he was running late. He arrived about 5.15pm, to install the master splitter. Initially this was planned for the comms room, however he installed it in the alarm panel where the line came into the apartment. I think he was pressed for time and I got the impression that doing the work in the comms room would be slower. He said the location would make no difference.

He checked the phone and Internet where still working (on ADSL), which they where, they went off the to exchange to do his thing.

About 9pm I received a TXT saying the install was completed, however I couldn't establish an Internet connection. The modem can establish a DSL connection but not a INTERNET connection. I rang the 0800 to raise a fault who put me through to level 2. They said they could not even see the modem connection, but tried to tell me the DLM process meant the modem wouldn't connect until the next day. I tried to explain that if there is no connection, how can the DLM process work? So he put me through to level 3, but explained they would probably say the same thing.

However the level 3 guy was great and said it looked like the tech connected the wrong port (ironically the same thing happened when I moved into the apartment a few months ago) and raised a fault back to Chorus to fix.

So now I am stuck with no Internet (again!) and no clue as to when it will be fixed. As I work from home at lot this is a major problem.

This morning I went out a bought a SIM card and 3GB of prepaid data, and put in the t-stick I own into the USB of the modem. This worked fine for about 30 mins, then the light on the modem went RED. I have not resolved this yet.

So questions for those can can help:

How do I know when a job raised back to Chorus has been scheduled? Chorus don't usually communicate directly with customers, so how I can track the job?

Shouldn't the tech has checked end-to-end connectivity before signing off the job?

Does the location of the master splitter make a difference?

Also a comment to Telecom in general (and I know this is a problem with lots of tech companies) - get your staff decent training. It is better for a person to say they don't know the answer to a question than to assume or guess or base their answer off "i heard this from Bob who I sit next to". I know DSL is a complex beast but that's what level 3 are for.

Wow that sucks... I would have mad the tech check to make sure it was all working before he left. If it didn't i would have made him correct it before he left. When you pay for a service and you end up getting no service that is unacceptable. I always hold people accountable when i have payed for something this goes for restaurants ,shops , isps ect...

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#857925 17-Jul-2013 10:21

Shouldn't the tech has checked end-to-end connectivity before signing off the job?

Does the location of the master splitter make a difference?

1) Yes

2) Physical location, no. But it's connection point on the line must be *before* any other devices (jackpoints, alarms, etc) connect in. So the line should come in to your house, then to the splitter, which will have one cable run off to the VDSL jack, and another head off towards all your other stuff that uses the phone line.

booyah

82 posts

Master Geek

#857956 17-Jul-2013 11:11

with my installation they just wired a cable from my router room that goes underground and straight to the splitter

ianajmes

130 posts

Master Geek
+1 received by user: 12

#857962 17-Jul-2013 11:31

just had install completed.....initial sync speeds are 37mbps down and 7 up, and my first speedtest as below
Share Image

im guessing from reading earlier posts things take time to get to the top speeds but very impressed with what i can expect!

IJD

1 | ... | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | ... | 88