Why no HTC One X OTA updates?!

Forums › Spark New Zealand (including Skinny and BigPipe) › Why no HTC One X OTA updates?!

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#634938 3-Jun-2012 11:08

What are the chances Telecom will leapfrog 1.28 and go straight to 1.29? Virtually zero going by current performance.

I might look into the legality of HTC/Telecom opting out of a hardware warranty because someone changes the firmware on a device. I can see that any problems caused by different software to either the operation of the phone or its connection with the network would not be covered under warranty, but rectification of a hardware fault such a failure of a component should still be covered.

Edit: Added text for clarification

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

vinnieg

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#634960 3-Jun-2012 12:11

Hmmm, there are contradictions now:

It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.

And HTC has said that if you root it, they will return the phone back to you, or charge you for repairs.

Yet, if it's not a software related fault, how can they legally do this? as Dingbatt has suggested above. CGA > HTC, so if it's purchased in NZ, you root it, and say the camera/screen fails after a few months, they have to cover it.

@ Dingbatt, yeah I doubt they'll have v1.29 tested for another 2 months also :(

I'll see if I can get clarification on the Warranty issue, because I really want to test out v1.28. My final TelecomTech review is pretty negative in regards to that missing update, I'd like to have a more positive review, but with the software holding it back i can't give it the full recognition it deserves just yet

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

caldazar

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#634969 3-Jun-2012 12:41

I have been doing some reading and the unlocking via htcdev.com voiding the hardware warranty appears to be a myth.

The hardware warranty stands. The warranty doesn't cover damage if htc think that unlocking has caused the issue. (ie. you screw up and brick the phone so badly that it can't be restored).

I don't see a problem with that. I am sure every other manufacturer reserves similar rights in their warranty process, it just might not be so explicit.

I'm sick of waiting for Telecom so will update myself this weekend via htcdev.com and a custom rom.

The one x is a pretty amazing phone, so don't believe all the hype that the s3 eats it for lunch. The screen is amazing, the camera is great (low light performance is way more important to me - think of all the times you have tried to take a photo at an event or party only to have the dark evening mobile blur). The battery life isn't as bad as people make out. I can definitely get to 4 hours screen time on a single charge (1.26 - this is going to improve with software updates) and easily make a full day usage. Battery life is always a tricky thing to measure as everyone uses their devices differently and live in various proximity to cell towers and reception disturbances. I see some people with the s3 get worse battery than me with the one x, but it is hard to make a clear judgement from that.

Personally, I think they are both great phones, I would be happy with either. I got a better deal on the one x, so I am happy with it.

If I was buying today,I would probably just take whatever phone came on the best deal with the carrier I wanted.

SteveON

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#634970 3-Jun-2012 12:43

If you want your one x to last a day+ turn WiFi off.

caldazar

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#634973 3-Jun-2012 12:47

Hey Steve, that is exactly right. Battery for me is freaking heaps better on 3G only.

Dingbatt

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#635003 3-Jun-2012 13:40

vinnieg: Hmmm, there are contradictions now:

It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.

And HTC has said that if you root it, they will return the phone back to you, or charge you for repairs.

Yet, if it's not a software related fault, how can they legally do this? as Dingbatt has suggested above. CGA > HTC, so if it's purchased in NZ, you root it, and say the camera/screen fails after a few months, they have to cover it.

@ Dingbatt, yeah I doubt they'll have v1.29 tested for another 2 months also :(

I'll see if I can get clarification on the Warranty issue, because I really want to test out v1.28. My final TelecomTech review is pretty negative in regards to that missing update, I'd like to have a more positive review, but with the software holding it back i can't give it the full recognition it deserves just yet

Thank you for recognising the point about software vs hardware for warranty purposes. However if you have damaged the hardware through something like overclocking then I believe that is not covered under warranty. And if you return a bricked handset in a state other than stock then you should probably expect to be charged to have it returned to stock firmware. However if the power button fails with regular use and you have a rooted phone I don't believe the vendor has the right to refuse to repair it under warranty.

By the way if you are talking to someone at Telecom, I am happy to volunteer to be a Beta tester for new firmware on their network if that helps speed things up! Especially when said firmware has been operating successfully overseas 'in the wild' for many weeks.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

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caldazar

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#635019 3-Jun-2012 14:10

I would be happy to volunteer as well. It is a shame that Telecom don't have some way of opting in testers to run the latest builds. They would get a bunch of geeks from these forums helping out and then they could roll out the updates to "the masses"* whenever they feel like it.

*the masses = people like my girlfriend, who cancel every prompted update, even if it says - "hey, there is a cool new update for your phone, it doubles battery life and increases your chance of winning lotto - would you like to apply it now?" then complains about the poor battery life! :)

Flozzo

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#635234 3-Jun-2012 22:01

caldazar: I have been doing some reading and the unlocking via htcdev.com voiding the hardware warranty appears to be a myth.

The hardware warranty stands. The warranty doesn't cover damage if htc think that unlocking has caused the issue. (ie. you screw up and brick the phone so badly that it can't be restored).

Is that what you read off HTC or stories you've heard? Because what HTC says and what they actually do are different, the stories on xda are really discouraging in that sense. I'm also really tempted to root, but besides potentially losing my warranty, I also have Telecom voiding my insurance as a risk (not that they would find out easily, but if they do that's more money down the drain). I'll stay locked for now

caldazar

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#635299 4-Jun-2012 03:28

Well, if htc act differently, then I would ensure that I would make my case heard in small claims tribunal. Htc state that:

"Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards. "

I have seen people on xda restore and return without issue. I am sure there are conflicting stories. In NZ we have probably got better consumer rights, so I think it would be hard for telecom or htc to deny warranty claims.

I am unlocked now, on 1.29 ARHD rom. Battery life increase is significant. 5 hours screen time is doable no problem, might be able to get to 6, will test during the week.

Flozzo

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#635439 4-Jun-2012 13:36

You're probably right, they can't void your waranty that easily if it's a hardware fault. If it's a software fault you're claiming warranty for chances are you stuffed it up yourself so you won't even try. Unfortunately according to Telecom it also voids your insurance (I like the safety, probably unnescesarry). Although they might not find out easily if I did, I don't want to take the risk and will wait for an unofficial method.

Karld991

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#635468 4-Jun-2012 14:39

I'm the same, I've also rooted and installed ARHD 1.29, I always have wifi on. With heavy usage it lasts a day, but mostly I get about 2 days out of it with my usage pattern.

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P1n3apqlExpr3ss

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#636257 5-Jun-2012 19:21

"@ThePreece @AndroidMobileNZ Still in testing team, sorry... hope to have some news soon. ^RI"

https://twitter.com/TelecomNZ/statuses/209780547654922240

Flozzo

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#636274 5-Jun-2012 19:46

That's what they've been saying for ages unfortunately. Maybe it's a better idea to ask them WHY they're still testing it, or if they'll take beta testers (unlikely, but never hurts)

huckster

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#636310 5-Jun-2012 20:20

huckster: I have to say, I just compared a parallel import HTC One X to a Telecom-bought one (1.28 vs 1.26 I think) and the performance improvement from old to new was very noticeable.

Apologies for this post. Turns out the dude with the Telecom-sourced version had turned on a "feature" to kill applications on exit. Moving back to the home screen meant restarting all the widgets. As soon as he turned this "feature" off, it was very smooth.

Flozzo

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#637482 7-Jun-2012 19:16

Deleted my own account, but got a mate to ask them about why they're still testing, pretty much what I expected, just a standard response: "Don't want to rush, & risk creating issues for our customers, no beta testing - sorry! Approach is to test thoroughly, get it right & make sure updates work 100% on network. ^AB"
This is going to take a long while guys ...

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