Consistent Connection Drops

Forums › Spark New Zealand (including Skinny and BigPipe) › Consistent Connection Drops - Anyone else?

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904 posts

Ultimate Geek

Trusted

#1563377 31-May-2016 23:38

Sounds like your speed isn't related IMO.

Keep in mind that all Bigpipe traffic goes via Auckland. Testing to Wellington means the traffic will be going up and down the country, outside of Bigpipe's network.

What speeds do you get direct from the ONT?

What do packet loss stats look like from pathping? Probably best for you to check in with Bigpipe again.

wpptrvrs

16 posts

Geek

#1563892 1-Jun-2016 22:11

Thanks! Will be running basic speedtest.net to Auckland through the ONT directly and pass the logs to BigPipe.

wpptrvrs

16 posts

Geek

#1564336 2-Jun-2016 15:33

Tested directly to ONT. Results not consistent.

Logs sent to BigPipe.

Speedtest log using Auckland servers

Photo of laptop testing directly to ONT using new Cat5E cable

Lorenceo

904 posts

Ultimate Geek

Trusted

#1565686 4-Jun-2016 15:26

Were all of those tests to the Auckland Spark server? Not all of the speedtest.net serves have equal connectivity. See an example here: https://my.buket.pw/jnaykaid.mp4

wpptrvrs

16 posts

Geek

#1567530 7-Jun-2016 22:20

Extracted from my speedtest-cli logs showing more details for Bigpipe.

Jun 06 11:50:02 Retrieving speedtest.net configuration...
Jun 06 11:50:02 Retrieving speedtest.net server list...
Jun 06 11:50:02 Testing from Bigpipe (219.88.233.142)...
Jun 06 11:50:02 Hosted by Spark (Auckland) [2.37 km]: 23.152 ms
Jun 06 11:50:16 Testing download speed........................................
Jun 06 11:50:16 Download: 64.82 Mbit/s
Jun 06 11:50:27 Testing upload speed..................................................
Jun 06 11:50:27 Upload: 12.64 Mbit/s
Jun 06 11:50:27 Share results: https://www.speedtest.net/result/5381553005.png
Jun 06 12:00:08 Retrieving speedtest.net configuration...
Jun 06 12:00:08 Retrieving speedtest.net server list...
Jun 06 12:00:08 Testing from Bigpipe (219.88.233.142)...
Jun 06 12:00:08 Hosted by Spark (Auckland) [2.37 km]: 22.837 ms
Jun 06 12:00:24 Testing download speed........................................
Jun 06 12:00:24 Download: 56.39 Mbit/s
Jun 06 12:00:36 Testing upload speed..................................................
Jun 06 12:00:36 Upload: 11.69 Mbit/s
Jun 06 12:00:36 Share results: https://www.speedtest.net/result/5381564244.png
Jun 06 12:10:03 Retrieving speedtest.net configuration...
Jun 06 12:10:03 Retrieving speedtest.net server list...
Jun 06 12:10:03 Testing from Bigpipe (219.88.233.142)...
Jun 06 12:10:03 Hosted by Spark (Auckland) [2.37 km]: 22.56 ms
Jun 06 12:10:23 Testing download speed........................................
Jun 06 12:10:23 Download: 57.76 Mbit/s
Jun 06 12:10:31 Testing upload speed..................................................
Jun 06 12:10:31 Upload: 20.03 Mbit/s
Jun 06 12:10:31 Share results: https://www.speedtest.net/result/5381575932.png
Jun 06 12:20:03 Retrieving speedtest.net configuration...
Jun 06 12:20:03 Retrieving speedtest.net server list...
Jun 06 12:20:03 Testing from Bigpipe (219.88.233.142)...
Jun 06 12:20:03 Hosted by Spark (Auckland) [2.37 km]: 23.584 ms
Jun 06 12:20:27 Testing download speed........................................
Jun 06 12:20:27 Download: 60.66 Mbit/s
Jun 06 12:20:35 Testing upload speed..................................................
Jun 06 12:20:35 Upload: 20.23 Mbit/s
Jun 06 12:20:35 Share results: https://www.speedtest.net/result/5381587259.png
Jun 06 12:30:03 Retrieving speedtest.net configuration...
Jun 06 12:30:03 Retrieving speedtest.net server list...
Jun 06 12:30:03 Testing from Bigpipe (219.88.233.142)...
Jun 06 12:30:03 Hosted by Spark (Auckland) [2.37 km]: 23.773 ms
Jun 06 12:30:19 Testing download speed........................................
Jun 06 12:30:19 Download: 57.31 Mbit/s
Jun 06 12:30:28 Testing upload speed..................................................
Jun 06 12:30:28 Upload: 18.88 Mbit/s
Jun 06 12:30:28 Share results: https://www.speedtest.net/result/5381597979.png

Anyhow, sent speedtest logs and traceroutes capturing smh.com.au, trademe, google and nzherald to BigPipe. All tracer and logs captured by connecting directly to the ONT. Issue forwarded to Chorus to investigate now.

My internal network speed using iperf from the router on the ground floor to a 10/100 Switch on the first floor between two laptops averages 93 mbps.

I just want to get my money's worth and have something near 100/20 even though I may not get what TrueNet reported for Spark 100M subscribers at 97% of advertised speed at 9pm.

robjg63

4098 posts

Uber Geek

Subscriber

#1567626 8-Jun-2016 08:04

Hope its not just me but is anyone else getting their bigpipe ufb dropping out again? It has been great ever since they did whatever they did to fix it that friday a week ago. This morning i woke to no internet. Have reset the router - worked for around a minute then died. Reset the dns on the router to bigpipe. Reset the router ad it worked for another minute then died again. Its looking a lot like last time.

Have just noticed i am seeing a 'sorry you are not a bigpipe subscriber' message on a web page. Cant see any reason they couldnt have charged my credit card. What is going on?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

DarkShadow

1647 posts

Uber Geek

#1567650 8-Jun-2016 08:09

Heads up: after overnight work by Chorus some Bigpipe customers are experiencing an outage. Our network engineers are looking in to it now 7:19 AM - 8 Jun 2016

https://twitter.com/BigPipeNZ/status/740261985158201344

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

robjg63

4098 posts

Uber Geek

Subscriber

#1567651 8-Jun-2016 08:12

Thanks. It seems very up and down. Mostly down...

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

JoshBigpipe

122 posts

Master Geek

Trusted

BigPipe

#1567657 8-Jun-2016 08:20

Hey all - as per that tweet we're experiencing an outage at the moment after Chorus did some work last night. Seems to be restricted to Auckland. We'll be updating via Facebook and Twitter as we get more information, but we'll drop in here as we can to keep you updated as well.

www.bigpipe.co.nz

https://www.facebook.com/BigPipeNZ

https://twitter.com/BigPipeNZ

allio

885 posts

Ultimate Geek

#1567665 8-Jun-2016 08:46

In Mt Eden and affected here too - my UFB has been bouncing up and down since early this morning. I'm glad to see your post as I was suspecting my router while troubleshooting before I left for work this morning.

Before today my connection had been rock solid and I hadn't had any of the issues discussed earlier in the thread.

robjg63

4098 posts

Uber Geek

Subscriber

#1567687 8-Jun-2016 09:13

allio:

In Mt Eden and affected here too - my UFB has been bouncing up and down since early this morning. I'm glad to see your post as I was suspecting my router while troubleshooting before I left for work this morning.

Before today my connection had been rock solid and I hadn't had any of the issues discussed earlier in the thread.

Mt Eden for me as well.

Worst part with Fiber is that it *should* be really solid - so when something goes wrong I tend to automatically assume its my problem.Especially when its something intermittent.

Was most odd in one period where it worked for a few seconds - my wife was playing with her ipad and said - this page says that we arent a Bigpipe subscriber - A web page had come up with that message and a 'join now' button - got me thinking somehow there was some sort of account lock out going on - havent seen that page since though. At work now- hope it gets resolved ok.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

MrTomato

149 posts

Master Geek

Lifetime subscriber

#1567699 8-Jun-2016 09:24

Not just fibre in central Auckland that's experiencing difficulty - VDSL dead here in South Auckland for over an hour.

allio

885 posts

Ultimate Geek

#1567702 8-Jun-2016 09:29

robjg63:

Mt Eden for me as well.

Worst part with Fiber is that it *should* be really solid - so when something goes wrong I tend to automatically assume its my problem.Especially when its something intermittent.

Exactly my thought process this morning!

tnaseem

82 posts

Master Geek

#1567729 8-Jun-2016 10:01

Here in Bucklands Beach too. Just seems to have come online now... but for how long? :)

On VDSL.

allio

885 posts

Ultimate Geek

#1567776 8-Jun-2016 11:13

Bigpipe have tweeted that the issue is resolved. My connection's been up for a few hours now, fingers crossed it stays that way :)

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