Telecom online usage meter ripping people off?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom online usage meter ripping people off?

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#280287 8-Dec-2009 09:38

ronindanbo: I dont know, my thoughts are that not charging uploads has more to do with it as TIVO data rules would just ensure the usage meter would not pass a specific service type (as happened with go large and probably big time) or be ignored by the billing system therefore the change upload rules stuffing things up would be more logical to me.

I'd also point my finger at the no upload. Ever since then, download usage has shot up. So here we are, meant to be getting 'more' usage because upload is not accounted, and unfortunately for many of us, we are getting 'less.'

Ironic huh?

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#280290 8-Dec-2009 09:45

it's no use trying to call them and explain this - just get laughed at. anyone got better idea? i really want to demand to get off the contract (and sign with whom?? hrmph) because of this!

Stu

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#280291 8-Dec-2009 09:48

Either way, we're getting right royally done by Telecom. How can we get to the right person to get this looked at? The problem with going through CS is that there's no guarantee it will go any further. This is obviously not an isolated issue.

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#280293 8-Dec-2009 09:49

lodge a complaint with the Telecomunications Commision?

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#280295 8-Dec-2009 09:52

BigHammer: Was the 'policy' created to cover up a stuffup also? wouldn't be the first time!

The "free upload policy" wasn't created to cover up anything. There's a good reason for it - and it's probably linked to P2P usage. In my view (and confirmed on unofficial talks) the free upload will encourage more people to share their stuff instead of downloading only. It seems strange, but reality is this will move the source of shared content from overseas to New Zealand, reducing the impact of P2P in international traffic.

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#280296 8-Dec-2009 09:52

joker97: it's no use trying to call them and explain this - just get laughed at. anyone got better idea? i really want to demand to get off the contract (and sign with whom?? hrmph) because of this!

The more people that throw up a fuss about it, the more exposure it will get.

I was also contemplating leaving, but you're right - there is perhaps one other ISP with speeds and latency as good as Telecom at the moment (TelstraClear). I've heard Maxnet is good, but i've been with the little league before and there were too many problems.

ronindanb: lodge a complaint with the Telecomunications Commision

After they've just had to fork out $500,000 to previous go large customers, hmmm they might be more willing to get this sussed.

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#280297 8-Dec-2009 09:53

I'm not ready to have Telecom slaughtered just yet, I just want them to fix it :)

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#280304 8-Dec-2009 10:10

freitasm: The "free upload policy" wasn't created to cover up anything. There's a good reason for it - and it's probably linked to P2P usage. In my view (and confirmed on unofficial talks) the free upload will encourage more people to share their stuff instead of downloading only. It seems strange, but reality is this will move the source of shared content from overseas to New Zealand, reducing the impact of P2P in international traffic.

That makes sense. It does seem however that there's an issue with the implementation. The only device connected to the 'net from midnight to 8am here was the TiVo and the usage meter says we downloaded 39.77MB.

I agree it seems more likely the problem is related to the no upload metering. I only threw the TiVo theory in as an idea. So far we're really just guessing as to what the cause of this is, right?

(And yes I have had a 'discussion' with number one son regarding his downloading habits!)

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#280308 8-Dec-2009 10:15

freitasm:
BigHammer: Was the 'policy' created to cover up a stuffup also? wouldn't be the first time!

The "free upload policy" wasn't created to cover up anything. There's a good reason for it - and it's probably linked to P2P usage. In my view (and confirmed on unofficial talks) the free upload will encourage more people to share their stuff instead of downloading only. It seems strange, but reality is this will move the source of shared content from overseas to New Zealand, reducing the impact of P2P in international traffic.

This is good in theory, but doesn't change much unless we also get free national traffic.

Edit: by free national traffic I mean free national downloads.

ronindanbo

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#280309 8-Dec-2009 10:20

all traffic is free, it's just capped is all. you go over the cap then its not free anymore (depending on your plan).

In defence of Telecom I think people sometimes for get that they are a company in business to make money, freebies arent part of any business model unless they are enticements.

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#280310 8-Dec-2009 10:23

BigHammer, all TiVo traffic on Telecom is zero rated, so I would hope that it is not counted, and then taken off at biling time.

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#280311 8-Dec-2009 10:25

Exactly my point. 39.77MB with nothing connected doesn't make sense!

Edit: Pretty sure last month there was no adjustment at billing time so I don't think this is TiVo traffic

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#280312 8-Dec-2009 10:26

BigHammer: Exactly my point. 39.77MB with nothing connected doesn't make sense!

Does Tivo have to be connected to your modem? I am unsure how it works. Could be overhead?

Edit: then again, that is alot of overhead

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#280313 8-Dec-2009 10:29

Yes EPG, updates and messages come over teh interweb. And of course CASPA downloads, not that we have partaken of this service as of yet.

EDIT: (bah too early in the am) TiVo traffic is zero rated on the Telecom network so in theory there should be nothing on the usage meter to reflect any TiVo traffic. And as our usgae seems to have mysteriously almost doubled over the last ~month I doubt it's the TiVo

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#280315 8-Dec-2009 10:34

No, its not the Tivo. Not in my case anyway, as I don't even have a Tivo.

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