FYI: The RNC is in Christchurch, not Wellington, not Taupo. As NealR said, a number of things have gone wrong and it's taking much longer than expected to restore service.
If people remember the days when CDMA was new, it had teething problems too.
My question remains, what is it with this particular RNC that causes it to have so many failures?
I am sure it is very complex but this is now costing Telecom big $$$.
4 plus hours with out service and add to that several other outages, I certainly hope there are some high level meetings happening with a view to ensuring this is not an ongoing thing.
@bbman, I can assure you that the highest levels of Telecom are aware of this issue both from a customer service and financial impact.
The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.
munchkin: FYI: The RNC is in Christchurch, not Wellington, not Taupo. As NealR said, a number of things have gone wrong and it's taking much longer than expected to restore service.
If people remember the days when CDMA was new, it had teething problems too.
Agreed. teething problems are to be expected, but Telecom overpromoted and under delivered once a again.
We all as geekzoners expect events like this and understand that they happen however to the less technically informed out there this is not acceptable considering the marketing hype.
I feel right now for friends at my old dealership, putting up with irate idiots who think that they can actually do something about it.
This must suck hard for all the business owners who use XT, I myself who uses it to connect to mates and to text to organize plans for the day like it says on their ad, is now sitting at home on a sunny day arrgh time to you a real phone i think.
But I like how the telecom person on here is keeping us updated which is good.
NealR: @bbman, I can assure you that the highest levels of Telecom are aware of this issue both from a customer service and financial impact.
Totally, I know from past experience that this sort of thing is a code red type thing with in Telecom, just becoming a little to common for my liking.
I personally hope the dealers, retail staff, client managers, CSR & technical staff are given some cred when this sort of thing is over and done with. It is after all these people who deal with it and field the anger from the paying punters.
NealR: @bbman, I can assure you that the highest levels of Telecom are aware of this issue both from a customer service and financial impact.
I sincerely hope their numbers are significantly depleted after this fiasco. No excuses - it may not be a single point of failure - but its still poor design if a fault can cascade and close down the system so completely, and there's obviously no recovery process that's been invoked. We want Telecom to reenable our CDMA phones and allow free calling on them until the XT network has been stable for say 6 months. In the meantime we're putting VF prepaids out with all our field staff. We're paying for this incompetence!
GJB21:We want Telecom to reenable our CDMA phones and allow free calling on them until the XT network has been stable for say 6 months.
You can not expect this
Um no thats expecting a bit much, going back to CDMA yes, but the free calling ..... thats just not viable! I guarantee you would not give away your profit, revenue for 6 months in your business.
Telecom need to improve the reliablity of their network, it will happen and will improve as it is new & in the mean time they may need to think harder on how they satisfy customers.
NealR: @zonky, @makx, acknowledged we have slipped past our initial expected restoration time.
What can I say? It's broken and people are working as hard as possible to fix it.
You can tell us tomorrow, after it is fixed, what broke, why, how it cascaded, and what future steps you're taking to prevent it.
Warts & all.
That would be impressive, but it is the standard expected of any large professional IT org to it's customers. Time for Telecom to do the same, in public.
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