Telecom Ultra VDSL Residential Plans

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Ultra VDSL Residential Plans

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#862070 19-Jul-2013 12:07

Slight drop in connect speed today, but looks like I'm on DLM-1 now. My ping on the Telecom speedtest was 39ms previously and now showing 23ms.

Jul 19 04:11:27 xDSL linestate up (ITU-T G.993.2; downstream: 43919 kbit/s, upstream: 10342 kbit/s; output Power Down: 13.5 dBm, Up: -0.9 dBm; line Attenuation Down: 14.8 dB, Up: N/A dB; snr Margin Down: 12.0 dB, Up: N/A dB)

INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00

AKLWestie

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#862129 19-Jul-2013 13:32

Anyone still having pppoe logon problems?

AKLWestie

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#862209 19-Jul-2013 15:46

A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed! You guys have done a fantastic job!

michaelmurfy

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#862292 19-Jul-2013 17:31

AKLWestie: A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed! You guys have done a fantastic job!

Nice speeds :) Just glad you're connected now!

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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timbosan

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#862295 19-Jul-2013 17:49

michaelmurfy:
AKLWestie: A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed! You guys have done a fantastic job!

Nice speeds :) Just glad you're connected now!

boo hoo hoo! (that's me crying). I STILL dont have my problems sorted. I have just called visionstream back (they called me this morning to arrange a visit by a tech) and they cannot even find me on their system! And of course the tech hasn't turned up.

Why is the problem so hard to fix? Why can no-one tell me what's wrong? I am running out of credit on my t-stick and I dont really feel like spending another $40 for just 3GB of data.

Someone help!!!!!

AKLWestie

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#862300 19-Jul-2013 18:02

timbosan:
michaelmurfy:
AKLWestie: A big thank you to both Michael Murphy and Simon (WheelBarrow01), my VDSL2 connection problem is now fixed! You guys have done a fantastic job!

Nice speeds :) Just glad you're connected now!

boo hoo hoo! (that's me crying). I STILL dont have my problems sorted. I have just called visionstream back (they called me this morning to arrange a visit by a tech) and they cannot even find me on their system! And of course the tech hasn't turned up.

Why is the problem so hard to fix? Why can no-one tell me what's wrong? I am running out of credit on my t-stick and I dont really feel like spending another $40 for just 3GB of data.

Someone help!!!!!

I've forgotten to say I need to do a hard reset of the router to get the connection going. So you might want to give it a try.

At the moment, I didn't change any "Broadband Connection" setting of the router, so it is connected using PPPoE, but at the same time, it tries to search/do logon using PPPoA (which it can't logon using PPPoA of course).

So, try a hard reset and see how it goes

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

michaelmurfy

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#862302 19-Jul-2013 18:08

timbosan:

boo hoo hoo! (that's me crying). I STILL dont have my problems sorted. I have just called visionstream back (they called me this morning to arrange a visit by a tech) and they cannot even find me on their system! And of course the tech hasn't turned up.

Why is the problem so hard to fix? Why can no-one tell me what's wrong? I am running out of credit on my t-stick and I dont really feel like spending another $40 for just 3GB of data.

Someone help!!!!!

I honestly thought you were sorted - Try a hard reset of your router just in case else I'll see if there is anyone who can take a look at it this week. Sorry chap!

timbosan

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#862320 19-Jul-2013 18:31

I just tried pulling the power on the modem but still nothing. The modem reports 697 up / 14,713 down. Before the upgrade the up speed was around 1000.

I have just spoken to the team leader at Vision Stream and they want me to raise a fault with Telecom so they (Visionstream) can have a tech come out to apartment tomorrow. The tech today didn't even bother coming to the place - he just tested it elsewhere and said it was working so left.

michaelmurfy et. al. - can any of you raise a fault for me? Or do I have to call the 0800 number? Only reason I ask is that getting through to complex internet support or level 3 takes a lot of explaining each time.

timbosan

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#862324 19-Jul-2013 18:38

I just noticed something, not sure if its related, but my modem has only been on for 18 minutes and I have a lot of errors:

FEC Errors (Up/Down):0 / 2,183

CRC Errors (Up/Down):1 / 18

HEC Errors (Up/Down):0 / 11

Does this mean something?

AKLWestie

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#862329 19-Jul-2013 18:47

timbosan: I just tried pulling the power on the modem but still nothing. The modem reports 697 up / 14,713 down. Before the upgrade the up speed was around 1000.

I have just spoken to the team leader at Vision Stream and they want me to raise a fault with Telecom so they (Visionstream) can have a tech come out to apartment tomorrow. The tech today didn't even bother coming to the place - he just tested it elsewhere and said it was working so left.

michaelmurfy et. al. - can any of you raise a fault for me? Or do I have to call the 0800 number? Only reason I ask is that getting through to complex internet support or level 3 takes a lot of explaining each time.

Try a hard reset. This afternoon, I tried:

1. logon to the router and click the connect button for the PPPoE connection - didn't work
2. switched off the router for 60 seconds, and power up again. No connection. Then tried (1) again, no connection.
3. did a hard reset, and got connection in under a minute.

Yes, the hard reset was painful because I need to re-setup my wifi etc, but it worked at the end.

nzrock

113 posts

Master Geek
+1 received by user: 7

#862347 19-Jul-2013 19:20

Had my vsdl installation today

here are my before & after speeds

ADSL

VDSL

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hydroksyde

31 posts

Geek
+1 received by user: 3

#862349 19-Jul-2013 19:25

The next day after install...

hydroksyde

31 posts

Geek
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#862361 19-Jul-2013 19:28

I have to say the "Telecom logistics machine" is an insanely well oiled machine

Too right it's well oiled, we're "Gen-I field services" for taranaki, and one day we started receiving spare cisco routers, no warnings at all. Now we're literally drowning in cisco spares...

Talkiet

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#862364 19-Jul-2013 19:39

hydroksyde: [snip] Now we're literally drowning in cisco spares...

Pics, or did you mean "figuratively"? :-)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Torquenstein

103 posts

Master Geek
+1 received by user: 15

#862366 19-Jul-2013 19:41

So jealous of all these good results :( All I gained was an upload increase of 400kbps. 2 years until fibre too.

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