Telecom DNS Outage or other meltdown (confirmed issues 2014 05 19)

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom DNS Outage or other meltdown (confirmed issues 2014 05 19)

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floydbloke

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#1048801 20-May-2014 13:49

eXDee: So my question is from a network resiliency point of view - is there any information on what actually went wrong - eg did a core switch/router/etc fail? And if so, what happened to redundancy? Multiple failures? Domino effect? Misconfiguration? What about being geographically independent?
Of course its likely we'll never know, but im genuinely curious - rather than trying to add blame and point the finger, as i know network downtime can happen to any company.

Can always learn lessons from issues like these.

I'd expect that any official information will come from their communications department, whose job it is to minimise damage to reputation and to appease the public. Unfortunately this means it's unlikely to become a candidate for a case-study.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

CraigHumphrey

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#1048802 20-May-2014 13:50

Perhaps the View All Network Alerts should go HERE. Lol

mattwnz

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#1048805 20-May-2014 13:53

CraigHumphrey: Perhaps the View All Network Alerts should go HERE. Lol

That is a closer match than the homepage, but that set of icons is also on the homepage. You would think that if they were linking it to the network status on the homepage, that they would had least put an anchor in the page to the status icons. What they have done is made the network status section of their website more useless than it was. It wasn't great before, but it is even worse now.

CraigHumphrey

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#1048813 20-May-2014 14:03

I though perhaps that they had spent too much time worrying about the mobile experience of their website, to worry about whether it made sense or worked properly on a desktop.

But I see it's even more broke on my iPhone 4S...

mxpress

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#1048819 20-May-2014 14:14

freitasm: Just received :

TELECOM UPDATE ON SERVICE ISSUES - 5.20PM

Telecom has now resolved a hardware failure and our call centres, website and other online customer support are now available. Telecom apologises to all those customers who have been affected in any way by today’s problems.

Telecom has rostered extra call centre staff on this evening to assist with any backlog in customer support needs.

I've been trying since noon yesterday (Monday), to get my existing telecom number transferred to a micro sim without any luck after several on hold waits for up to 50 minutes per time. In desperation I went to a local telecom store to see if they could do it a few minutes ago and I got told that they couldn't get through either. Sigh.

mxpress

Lurch

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#1049943 20-May-2014 17:37

Just make the SIM smaller yourself. Have done it with no issues there are plenty of pdfs you can print and tape the sim to, then you just need a sharp craft knife :-)

Dell

Shop now for Dell laptops and other devices (affiliate link).

Lurch

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#1049948 20-May-2014 17:39

This PDF works great, it's the one I use.

http://loghatalasr.ahram.org.eg/Media/File/2013/6/3/2013-635058681428600824-860.pdf

UncleArthur

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#1050742 21-May-2014 22:56

surfisup1000:
UncleArthur:

Word I've heard is that it was a switch failure..... pretty poor resiliency when 'a' switch failure can do this to a major ISP.....I would expect this from an SMB, not the countries largest telco.
Time for Simon Mutter to stop cutting to the bone quite so much me thinks.

Aren't you making too many assumptions and jumping to a conclusion that could well be wrong?

Fair call.
However speaking as an ex-employee who was among the 1200 redundancies last year I have a reasonable idea on how much the axe is swinging on costs. (moved on to a place that isn't cutting things as close to the bone), NZ is a small place, and thus I still know people there who know.

But, to be fair, I'm hardly impartial, so I think I'll leave it there thanks.

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