Telecom DNS Outage or other meltdown (confirmed issues 2014 05 19)

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom DNS Outage or other meltdown (confirmed issues 2014 05 19)

Dynamic

3869 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#145462 19-May-2014 07:53

Hi Team,

Can anyone confirm that Telecom are currently having some sort of meltdown including a DNS outage? I can't connect to client systems using DNS because DNS lookups for domains on their system are failing (from multiple ISPs I have access to).

Also I can't access their network status page.

Cheers
Mike

[Moderator edit (MF): confirmed issues, changed subject to reflect date]

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management. A great Kiwi company.

1 | 2 | 3 | 4 | 5

603 posts

Ultimate Geek

ID Verified

#1047735 19-May-2014 07:57

I would say some kind of issue is going on. Only way the internet works 100% (at this current time) for me, is to use VPN.

johnmo

113 posts

Master Geek

#1047737 19-May-2014 07:58

All sites we host that use alien.xtra.co.nz / terminator Name servers started going offline at 7:45am and pinging them has no response.

davidcole

6041 posts

Uber Geek

Trusted

#1047751 19-May-2014 08:20

Yeah seem the telecom site itself is having issues as well. Quite often can't get to the home page, and can't login to mytelecom.

Previously known as psycik

Home Assistant: Gigabyte AMD A8 Brix, Home Assistant with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Shelly Humidity and Temperature sensors
Media:Chromecast v2, ATV4 4k, ATV4, HDHomeRun Dual
Server Host Plex Server 3x3TB, 4x4TB using MergerFS, Samsung 850 evo 512 GB SSD, Proxmox Server with 1xW10, 2xUbuntu 22.04 LTS, Backblaze Backups, usenetprime.com fastmail.com Sharesies Trakt.TV Sharesight

khull

1245 posts

Uber Geek

#1047752 19-May-2014 08:21

Poor call centre is going to have a bad start to the week.

davidcole

6041 posts

Uber Geek

Trusted

#1047753 19-May-2014 08:23

khull: Poor call centre is going to have a bad start to the week.

To be fair, it started last night (the mytelecom bit anyway)

Shock

534 posts

Ultimate Geek

Trusted

#1047761 19-May-2014 08:27

Skinny website is also down. I assume there is some kind of shared platform thing happening here.

Connecting to UFB? Go with Bigpipe and use this link for free credit!

jamesrobert

90 posts

Master Geek

#1047763 19-May-2014 08:32

No mobile data in Havelock North since Saturday.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

raytaylor

4017 posts

Uber Geek

Trusted

#1047767 19-May-2014 08:55

I think I'll stay in bed abd go back to sleep this morning

Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here

surfisup1000

5288 posts

Uber Geek

#1047770 19-May-2014 08:59

Its hit the mainstream news. Guess something might be up :)

freitasm

BDFL - Memuneh
79314 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1047771 19-May-2014 09:00

Here is a Telecom update issued just now:

Telecom adivses that many of its communication systems are down this morning due to a technical issue. The problem is affecting call centres, online services, and internal Telecom networks. Some corporate clients are also affected by this issue. There is a workaround for those clients, which is being published by Telecom.

All other Telecom customers can still call, text and use data, and 111 servcies are not affected .

Our technicians are working as quickly as possible to resolve the problem, but at this point there is no estimated time of recover at this stavge.

Please note this problem is unrelated to a Telecom systems' upgrade, which took place over the weekend.

We apologise customers who have been affected by this problem and we will provide an update as soon as possible.

freitasm

BDFL - Memuneh
79314 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1047782 19-May-2014 09:14

I have confirmation from Telecom this is not related to the planned work going on during last weekend. It seems is a network issue in Mayoral Drive.

nbroad

320 posts

Ultimate Geek

#1047819 19-May-2014 09:30

I've changed our site to use 8.8.8.8 (google) for DNS as a workaround and we are back up and running.

We were using 202.27.158.40 and 202.27.156.72

TroyRF

20 posts

Geek

Trusted

#1047849 19-May-2014 09:58

johnmo: All sites we host that use alien.xtra.co.nz / terminator Name servers started going offline at 7:45am and pinging them has no response.

We are having an issue with our communications systems - not related to our upgrade work - and it's affected services, as you've been noting here. We're really sorry about this, but we're tackling it as hard as we can.

For corporate broadband customers having DNS issues, we're pointing to the following as workarounds:

122.56.237.1 - ns1.xtra.co.nz
210.55.111.1 - ns2.xtra.co.nz

Sorry, guys. We're throwing everything we can at this to get the engine going smoothly.

Jarsky

142 posts

Master Geek

#1047855 19-May-2014 10:11

davidcole:
khull: Poor call centre is going to have a bad start to the week.

To be fair, it started last night (the mytelecom bit anyway)

It started at 6:50am this morning. The MyTelecom outage is part of the planned outage.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#1047856 19-May-2014 10:11

If you are using Alien or Terminator as per the above posts, it does seem that their connectivity is down. Please use the PPP assigned DNS servers.

My views are my own, and may not necessarily represent those of my employer.

1 | 2 | 3 | 4 | 5