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Topic # 145462 19-May-2014 07:53
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Hi Team,

Can anyone confirm that Telecom are currently having some sort of meltdown including a DNS outage?  I can't connect to client systems using DNS because DNS lookups for domains on their system are failing (from multiple ISPs I have access to).

Also I can't access their network status page.

Cheers
Mike

[Moderator edit (MF): confirmed issues, changed subject to reflect date]





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323 posts

Ultimate Geek
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  Reply # 1047735 19-May-2014 07:57
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I would say some kind of issue is going on.   Only way the internet works 100% (at this current time) for me, is to use VPN.

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Master Geek


  Reply # 1047737 19-May-2014 07:58
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All sites we host that use alien.xtra.co.nz / terminator Name servers started going offline at 7:45am and pinging them has no response.


 
 
 
 


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  Reply # 1047751 19-May-2014 08:20
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Yeah seem the telecom site itself is having issues as well.  Quite often can't get to the home page, and can't login to mytelecom.




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  Reply # 1047752 19-May-2014 08:21
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Poor call centre is going to have a bad start to the week.

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  Reply # 1047753 19-May-2014 08:23
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khull: Poor call centre is going to have a bad start to the week.


To be fair, it started last night (the mytelecom bit anyway)




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


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Ultimate Geek
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  Reply # 1047761 19-May-2014 08:27
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Skinny website is also down. I assume there is some kind of shared platform thing happening here.




 

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Master Geek
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  Reply # 1047763 19-May-2014 08:32
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No mobile data in Havelock North since Saturday.

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  Reply # 1047767 19-May-2014 08:55
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I think I'll stay in bed abd go back to sleep this morning




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  Reply # 1047770 19-May-2014 08:59
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Its hit the mainstream news. Guess something might be up :)

BDFL - Memuneh
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  Reply # 1047771 19-May-2014 09:00
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Here is a Telecom update issued just now:


Telecom adivses that many of its communication systems are down this morning due to a technical issue. The problem is affecting call centres, online services, and internal Telecom networks. Some corporate clients are also affected by this issue. There is a workaround for those clients, which is being published by Telecom.

All other Telecom customers can still call, text and use data, and 111 servcies are not affected .

Our technicians are working as quickly as possible to resolve the problem, but at this point there is no estimated time of recover at this stavge.

Please note this problem is unrelated to a Telecom systems' upgrade, which took place over the weekend.

We apologise customers who have been affected by this problem and we will provide an update as soon as possible.




BDFL - Memuneh
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  Reply # 1047782 19-May-2014 09:14
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I have confirmation from Telecom this is not related to the planned work going on during last weekend. It seems is a network issue in Mayoral Drive.





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Master Geek
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  Reply # 1047819 19-May-2014 09:30
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I've changed our site to use 8.8.8.8 (google) for DNS as a workaround and we are back up and running.

We were using 202.27.158.40 and 202.27.156.72

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  Reply # 1047849 19-May-2014 09:58
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johnmo: All sites we host that use alien.xtra.co.nz / terminator Name servers started going offline at 7:45am and pinging them has no response.



We are having an issue with our communications systems - not related to our upgrade work - and it's affected services, as you've been noting here. We're really sorry about this, but we're tackling it as hard as we can.

 

For corporate broadband customers having DNS issues, we're pointing to the following as workarounds:

 

122.56.237.1 - ns1.xtra.co.nz
210.55.111.1 - ns2.xtra.co.nz

Sorry, guys. We're throwing everything we can at this to get the engine going smoothly.

 

 

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Master Geek
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  Reply # 1047855 19-May-2014 10:11
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davidcole:
khull: Poor call centre is going to have a bad start to the week.


To be fair, it started last night (the mytelecom bit anyway)


It started at 6:50am this morning. The MyTelecom outage is part of the planned outage.

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Ultimate Geek
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  Reply # 1047856 19-May-2014 10:11
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If you are using Alien or Terminator as per the above posts, it does seem that their connectivity is down. Please use the PPP assigned DNS servers.




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