Spark Internet down - international only ?

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Internet down - international only ?

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rendezvous

197 posts

Master Geek
+1 received by user: 50

#1711455 29-Jan-2017 19:32

Yeah, fibre connection still very patchy in Onehunga. You'd think you'd make sure before saying "all fixed, just reboot your device". It's not.

PANiCnz

999 posts

Ultimate Geek
+1 received by user: 161

#1711458 29-Jan-2017 19:44

I was perfectly fine this morning during the outage. Since they've "fixed it" it's been a bit patchy.

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#1711460 29-Jan-2017 19:45

yitz: Good time to be using ISP DNS servers :) (although I assume it might be PPP that is going up and down?)

Correct, just an easy to remember overseas IP.

Left it running for half an hour or so;

Ping statistics for 8.8.8.8:
Packets: Sent = 1025, Received = 565, Lost = 460 (44% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 62ms, Average = 30ms

tstone

405 posts

Ultimate Geek
+1 received by user: 94

#1711466 29-Jan-2017 20:08

Broadband is working correctly now. A reboot of the router is not enough despite Spark's instructions.... I powered down all equipment and that seems to have fixed the problems. No thanks to Spark!

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#1711469 29-Jan-2017 20:23

tstone: Broadband is working correctly now. A reboot of the router is not enough despite Spark's instructions.... I powered down all equipment and that seems to have fixed the problems. No thanks to Spark!

Can confirm this worked for me too, powered down ONT and router. Powered up ONT then router.

Ping statistics for 8.8.8.8:
Packets: Sent = 44, Received = 44, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 30ms, Average = 27ms