Telecom Ultra VDSL Residential Plans

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2780 posts

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#863688 22-Jul-2013 15:52

lchiu7:

Error Seconds (Local/Remote): 14,251 / 0

This looks frighteningly high to me.

bot

17 posts

Geek

#863691 22-Jul-2013 15:54

I signed up for vdsl from telecom as soon as i heard it was released. but it has turned into a complete nightmare...

- it wasn't great just after the install about midday last tuesday (~10Mbps down, 0.3Mbps up)
- soon afterward it stopped working altogether. the router (technicolor tg589vn v2) reported the broadband connection was good but there was a PPPoE error (couldn't reach concentrator i think)
- i spent the better part of tuesday evening and wednesday morning trying to convince the level 1 support that no service at all was definitely not normal, even in the first 10 days
- i got a call during wednesday saying that a telecom system error was to blame and all should now be resolved
- after a hard restart of the router it did get an internet connection
- the router reported bandwidth as ~21Mbps down and ~9Mbps up
- frequent speedtests on several devices (with the connection isolated from other internal devices) show between 2.25-6Mbps down and 0.2-0.3Mbps up and ping latency had gone up from ~20ms to ~50ms
- the speedtest has a consistent pattern where download speed is quick for a few seconds before dropping away dramatically. upload is crap from outset of the test
- thats not great but should be usable, but when browsing the internet pages take ages to load and sometimes fail altogether
- i spoke to the complex issues team again on friday eventing to explain. they said i'm about 500m from the cabinet and have inexplicably high attenuation, so they agree somethings wrong and will send chorus again
- when speaking to them again this morning to report it had not improved (apart from latency which is now 11ms) i was told chorus had done something (possibly turned off interleaving?) and said its all normal
- apparently i need to capture speedtest, pathping and tracert tests for a couple of days to prove to chorus that all is *not* normal.

is there anyone out there with similar experience/any ideas on how to resolve it?

i am getting really sick of running speedtests, talking to support people and getting nowhere. not to mention the earache i am getting from the family for having stuffed up the previously quite reasonable broadband service...

thanks.

Inphinity

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#863697 22-Jul-2013 16:04

bot: I signed up for vdsl from telecom as soon as i heard it was released. but it has turned into a complete nightmare...

Can you paste the line stats from your TG589 please? Also, presumably you were on ADSL2 previously - I assume that was working finer and at decent speed?

ArtooDetoo

1044 posts

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Trusted

#863699 22-Jul-2013 16:05

If this is an inappropriate thread for my question, feel free to bump me elsewhere Mr Mod. Although the activity here certainly suggests that it might at least get me some exposure in the interim.

Would I be able to add my old Belkin ADSL/router/wi-fi doodad to a network based on my Thomson VDSL device?

Having read that my old g-spec laptop will bog the network down to match its limited wifi connection speeds, and being much too Scottish to buy a new laptop, I'd hoped to find a way to get the Belkin to be seen as a separate node on the network, with the ancient laptop talking to that instead of crippling the wi-fi speeds available through the Thomson for various mobile devices in the household.

In other words, is it possible to have two wi-fi networks using the Thomson VDSL connection in some manner?

If such a cunning plan exists, I'd be mighty glad to hear from the networking god who can enlighten me.

Thanks in advance and cheers,
R2

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Inphinity

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#863702 22-Jul-2013 16:07

In other words, is it possible to have two wi-fi networks using the Thomson VDSL connection in some manner?

Yes, absolutely. You would just set the other device up as an Access Point only.

bot

17 posts

Geek

#863705 22-Jul-2013 16:08

DSL has worked well for the last couple of years (usually 10-15Mbps down, 0.8Mbps up and ~20ms latency).

I'll post line stats from the router shortly.

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ArtooDetoo

1044 posts

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#863713 22-Jul-2013 16:22

Inphinity:
In other words, is it possible to have two wi-fi networks using the Thomson VDSL connection in some manner?

Yes, absolutely. You would just set the other device up as an Access Point only.

Wow! That response was quicker than I'd expected... thanks.

Would it need to be on another channel and would it have its own ID?

Or if this Q&A is going to become a nuisance, can you recommend a site where I might educate myself on the nuances?

Thanks again.
R2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

BigDreams

9 posts

Wannabe Geek

#863735 22-Jul-2013 17:04

Hey all again,

I'm on day 7 since VDSL and was just looking at some stats today after my router resynced at 4am this morning.

INP [DMT symbols]: 0.00 DS, 0.00 US
Delay [ms]: 0.00 DS, 0.00 US
Depth []: 1 DS, 0.00 US

Any idea what kind of profile this would be?

Cheers

timbosan

2199 posts

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Subscriber

#863737 22-Jul-2013 17:06

bot: I signed up for vdsl from telecom as soon as i heard it was released. but it has turned into a complete nightmare...

- it wasn't great just after the install about midday last tuesday (~10Mbps down, 0.3Mbps up)
- soon afterward it stopped working altogether. the router (technicolor tg589vn v2) reported the broadband connection was good but there was a PPPoE error (couldn't reach concentrator i think)
- i spent the better part of tuesday evening and wednesday morning trying to convince the level 1 support that no service at all was definitely not normal, even in the first 10 days
- i got a call during wednesday saying that a telecom system error was to blame and all should now be resolved
- after a hard restart of the router it did get an internet connection
- the router reported bandwidth as ~21Mbps down and ~9Mbps up
- frequent speedtests on several devices (with the connection isolated from other internal devices) show between 2.25-6Mbps down and 0.2-0.3Mbps up and ping latency had gone up from ~20ms to ~50ms
- the speedtest has a consistent pattern where download speed is quick for a few seconds before dropping away dramatically. upload is crap from outset of the test
- thats not great but should be usable, but when browsing the internet pages take ages to load and sometimes fail altogether
- i spoke to the complex issues team again on friday eventing to explain. they said i'm about 500m from the cabinet and have inexplicably high attenuation, so they agree somethings wrong and will send chorus again
- when speaking to them again this morning to report it had not improved (apart from latency which is now 11ms) i was told chorus had done something (possibly turned off interleaving?) and said its all normal
- apparently i need to capture speedtest, pathping and tracert tests for a couple of days to prove to chorus that all is *not* normal.

is there anyone out there with similar experience/any ideas on how to resolve it?

i am getting really sick of running speedtests, talking to support people and getting nowhere. not to mention the earache i am getting from the family for having stuffed up the previously quite reasonable broadband service...

thanks.

I have had VERY similar problems, which have still not been resolved. I had my install on Tuesday last week and I have had at least 3 subsequent tech's out, none of which have been able to fix the problem. I was told by the last tech on Saturday (who was the only one who seemed to know anything) that I am 1.4K from the exchange, which means right on the edge of VDSL, but the modem sync's fine at 15,000/700 (down/up) and I would expect the server to work, even at the low speed (which is less than I was getting on ADSL2 for the upload)

I get VERY similar symptons "but when browsing the internet pages take ages to load and sometimes fail altogether" is almost exactly what I have.

I am waiting on a new modem. If that doesn't help I will be reverting back to ADSL2+.

Yyrael

222 posts

Master Geek
+1 received by user: 45

Trusted

#863753 22-Jul-2013 17:45

bot: I signed up for vdsl from telecom as soon as i heard it was released. but it has turned into a complete nightmare...

- it wasn't great just after the install about midday last tuesday (~10Mbps down, 0.3Mbps up)
- soon afterward it stopped working altogether. the router (technicolor tg589vn v2) reported the broadband connection was good but there was a PPPoE error (couldn't reach concentrator i think)
- i spent the better part of tuesday evening and wednesday morning trying to convince the level 1 support that no service at all was definitely not normal, even in the first 10 days
- i got a call during wednesday saying that a telecom system error was to blame and all should now be resolved
- after a hard restart of the router it did get an internet connection
- the router reported bandwidth as ~21Mbps down and ~9Mbps up
- frequent speedtests on several devices (with the connection isolated from other internal devices) show between 2.25-6Mbps down and 0.2-0.3Mbps up and ping latency had gone up from ~20ms to ~50ms
- the speedtest has a consistent pattern where download speed is quick for a few seconds before dropping away dramatically. upload is crap from outset of the test
- thats not great but should be usable, but when browsing the internet pages take ages to load and sometimes fail altogether
- i spoke to the complex issues team again on friday eventing to explain. they said i'm about 500m from the cabinet and have inexplicably high attenuation, so they agree somethings wrong and will send chorus again
- when speaking to them again this morning to report it had not improved (apart from latency which is now 11ms) i was told chorus had done something (possibly turned off interleaving?) and said its all normal
- apparently i need to capture speedtest, pathping and tracert tests for a couple of days to prove to chorus that all is *not* normal.

is there anyone out there with similar experience/any ideas on how to resolve it?

i am getting really sick of running speedtests, talking to support people and getting nowhere. not to mention the earache i am getting from the family for having stuffed up the previously quite reasonable broadband service...

thanks.

Interleaving is always off with VDSL, VDSL profile automatically tweaks your interleaving to suit. In terms of ways to resolve it the only thing you can really do is follow the Helpdesks instructions =/
Out of interest did Chorus put in Cat 5 from your ETP to jackpoint?

Yyrael

222 posts

Master Geek
+1 received by user: 45

Trusted

#863754 22-Jul-2013 17:47

ArtooDetoo:
Inphinity:
In other words, is it possible to have two wi-fi networks using the Thomson VDSL connection in some manner?

Yes, absolutely. You would just set the other device up as an Access Point only.

Wow! That response was quicker than I'd expected... thanks.

Would it need to be on another channel and would it have its own ID?

Or if this Q&A is going to become a nuisance, can you recommend a site where I might educate myself on the nuances?

Thanks again.
R2

Quick google search gave me:

http://www.speedguide.net/articles/how-to-set-a-wireless-router-as-an-access-point-2556

Quick skim seems to look fine :)

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bot

17 posts

Geek

#863772 22-Jul-2013 18:46

Inphinity:
bot: I signed up for vdsl from telecom as soon as i heard it was released. but it has turned into a complete nightmare...

Can you paste the line stats from your TG589 please? Also, presumably you were on ADSL2 previously - I assume that was working finer and at decent speed?

DSL Connection

Link Information

Uptime:
2 days, 2:48:36

DSL Type:
ITU-T G.993.2

Bandwidth (Up/Down) [kbps/kbps]:
8,359 / 19,142

Data Transferred (Sent/Received) [B/B]:
0 / 0

Output Power (Up/Down) [dBm]:
7.8 / 13.0

Line Attenuation (Up/Down) [dB]:
42.8 / 19.1

SN Margin (Up/Down) [dB]:
12.1 / 11.4

System Vendor ID (Local/Remote):
TMMB / ----

Chipset Vendor ID (Local/Remote):
BDCM / IKNS

Loss of Framing (Local/Remote):
10 / 0

Loss of Signal (Local/Remote):
10 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
-

Error Seconds (Local/Remote):
664 / 0

FEC Errors (Up/Down):
73,106,313 / 0

CRC Errors (Up/Down):
308 / 1,877

HEC Errors (Up/Down):
0 / 1,253

Inphinity

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+1 received by user: 1184

#863796 22-Jul-2013 19:16

ArtooDetoo:
Wow! That response was quicker than I'd expected... thanks.

Would it need to be on another channel and would it have its own ID?

Or if this Q&A is going to become a nuisance, can you recommend a site where I might educate myself on the nuances?

Thanks again.
R2

Since your objective seems to be to have a separate AP for older devices so as not to impact performance of the N network rather than to extend the range of an existing network, yes, you should use a different channel and a different SSID. Also, bear in mind you should ideally only have one DHCP server running within a given network - most routers/APs will have an option to DHCP Relay from an existing DHCp server (which in this case would be your Thompson).

So, for example, you have have your TG589 at 192.168.1.254 running DHCP, with it's Wifi using channel 5 and SSID Wifi1. Then, you could have your other device at 192.168.1.253, with it's Wifi using channel 10 and SSID Wifi2, relaying DHCP requests to 192.168.1.254. In this example, you'd need to have the LAN ports of the respective devices connected together. You don't have to use the specific IPs, channels etc, of course, it's just an example.

lchiu7

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#863797 22-Jul-2013 19:22

Decided to try going direct to the Technicolor bypassing my internal switches and router.

These are the results.

Slightly better but nothing like what sync speed suggest and given my earlier tests were during the day, that might be a factor also

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Inphinity

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#863799 22-Jul-2013 19:31

bot:
FEC Errors (Up/Down):
73,106,313 / 0

FEC errors can *usually* be ignored, because they're simply an indication of how many packets have been corrected, essentially. But this is a monumentally high count, and very one-directional. Ehile it's out of context without details on total packets transferred etc, I suspect that the line quality is very poor (you're probably quite far from the cabinet, or there's an issue somewhere), and most of the data you're transmitting is having to be retransmitted multiple times - thus the sluggish internet response. As a comparison, I currently have ~200k upstream FEC errors with just on 3 days uptime and 80GB transferred. Those line attenuation values are, imo, alamringly high also, and reinforce the idea to me that you are either too far from the cabinet, or have wiring issues. Bear in mind, a faulty modem could potentially cause similar symptoms, but is not likely. I'd suggest getting one of the Telecom guys on here, like michaelmurfy, to check your line stats etc if they haven't already.

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