Telecom Ultra VDSL Residential Plans

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9 posts

Wannabe Geek

#864518 23-Jul-2013 18:04

Ok, vdsl now installed by Chorus this morning. Not entirely without its issues.

Tech installed vdsl RJ45 at the wall, got the technicolour modem working then left. I later went to use the phone and found wasnt working. So guy had to come back and fixed that. I was detemined to get my 3 month old netgear d6300 working as had been told by them that it would be fine. After an hour on the phone with support they said sorry it wont work. So that modem is useless but will try bridging it as suggested here before putting it in trademe.

New stats as follows:
Sync rate 21873 down, 7932 up
Line attenuation 15.1 down, 44.4 up

Good improvement in sync rate up, was 800 or so before, down rate up from 14500, so not a huge improvment. I am about 500 meters from the exchange.

Will my sync rate down improve? Reading these posts i assume it will?

Thanks

Boeingflyer

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#864528 23-Jul-2013 18:19

Fabian: Just getting mine installed now, got a really nice guy, my junction box was filled up with water, that's probably why I had a crap line and why my speed died ages ago. He fixed it all up, got the Internet working and was just about to walk out the door when I said 'I'll just check the phone' and it was dead. Poor fella is now going back and forth to the cabinet and a little loss. I'm sure he will get it going. Good service so far! :)

The guy managed to sort it all out, at the start he did say it was my problem and that i would have to log a job with chorus to get the phone fixed even thou i had a phone before the install. I wasn't too impressed but was glad i had internet. Just before he left he said he would have a look at if there was any spare pairs available to swap me over and managed to find 3 that were free and that fixed it.

Currently getting 29 down and 10 up, pretty happy with that.

quebec

852 posts

Ultimate Geek

#864532 23-Jul-2013 18:26

stitch:
stitch:
stitch: Chorus tech came this morning around 9.30. everything was done quickly and efficiently. Modem is now syncing at 46,909/10,364. No internet though, he waited for a while and was on the phone with someone saying he is not supposed to leave until the serice is back up but I guess the person on the other side said not to worry about it as it will come back online soon. So he left advising me to contact telecom if it's not backup shortly. I am not home anymore so fingers crossed and hopefully it will be up and running by the time I get home else I will be without internet till someone looks into it tomorrow morning I guess.

stitch: It's 9.22pm now,almost 12 hours after install, still no
Internet. Telecom blaming Chorus and vice-versa. Hope someone from
Telecom reads this and gets it fixed by tomorrow morning.

Still no Internet as of 07.56 a.m. this morning. This is really annoying and shouldn't have happened according to Chorus tech who seems very helpful as I spoke to him last night. It seems Telecom should have done something at their part, don't know who to blame but i pay Telecom so I believe it's their responsibility, hope it gets back soon and Telecom give me some compensation for the inconvenience.

After spending hours on the phone and talking to CTS team leader etc, another tech came on site this afternoon and requested a port change which was done and when I got home around 5, still no internet. Called them back and CTS person did something and it started to work but with ADSL down speeds and he says it's normal, will automatically increase after few days but my up has gone to VDSL, hard to believe. So I get back online after 36 hours but still on ADSL speeds??

Here's another speedtest with modem stats -

michaelmurfy

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#864546 23-Jul-2013 18:49

stitch:
Still no Internet as of 07.56 a.m. this morning. This is really annoying and shouldn't have happened according to Chorus tech who seems very helpful as I spoke to him last night. It seems Telecom should have done something at their part, don't know who to blame but i pay Telecom so I believe it's their responsibility, hope it gets back soon and Telecom give me some compensation for the inconvenience.

I hate seeing that, more or less because Broadband in general has no SLA, no guaranteed speeds nor do you pay for any of those 2, I've had broadband go off and on around my area since the winds, it's not Telecoms fault, then 10mins before the Wellington quake I lost it again and have only just gained it back today, I guess this is why we have backups and yes, I pay for my broadband. You'll need to ring them on 123 to ask about compensation but honestly, don't hold your breath since this would have happened with any ISP you got VDSL through (they're all reselling the same wholesale service).

Could you please factory reset your VDSL modem then do the speedtests via Ethernet and not WiFi direct to the modem via our Speedtest website Here

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Amosnz

567 posts

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#864550 23-Jul-2013 18:53

michaelmurfy:
Amosnz: Just signed up too after monitoring 50+ pages of comments.
My adsl2 modem stats are pretty good, but the increased upstream will be most beneficial

SNR Margin (Down/Up)            11.5 dB          12.5 dB
Line Attenuation(Down/Up)      6.0 dB            0.5 dB
Sync (Down/Up)                     19142600       1048000

I'd say you'll get some very good speeds on VDSL :) How close is the cabinet?

About 200-250m. :)
We had the line from the street to the internal jack replaced a year or so ago due to a fault on the 2nd pair. Chorus had to directional drill down the driveway to install a new conduit to pull the cable through, they also installed an ETP (as there wasn't one previously) hence why they replaced all the way to the jack.
Looking forward to VDSL now.

Speedtest

quebec

852 posts

Ultimate Geek

#864553 23-Jul-2013 18:55

michaelmurfy:
stitch:
Still no Internet as of 07.56 a.m. this morning. This is really annoying and shouldn't have happened according to Chorus tech who seems very helpful as I spoke to him last night. It seems Telecom should have done something at their part, don't know who to blame but i pay Telecom so I believe it's their responsibility, hope it gets back soon and Telecom give me some compensation for the inconvenience.

I hate seeing that, more or less because Broadband in general has no SLA, no guaranteed speeds nor do you pay for any of those 2, I've had broadband go off and on around my area since the winds, it's not Telecoms fault, then 10mins before the Wellington quake I lost it again and have only just gained it back today, I guess this is why we have backups and yes, I pay for my broadband. You'll need to ring them on 123 to ask about compensation but honestly, don't hold your breath since this would have happened with any ISP you got VDSL through (they're all reselling the same wholesale service).

Could you please factory reset your VDSL modem then do the speedtests via Ethernet and not WiFi direct to the modem via our Speedtest website Here

Ok here you go via Ethernet after factory reset, keeps getting better, maybe upload will be higher than download very soon.

michaelmurfy

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#864555 23-Jul-2013 18:57

stitch:

Ok here you go via Ethernet after factory reset, keeps getting better, maybe upload will be higher than download very soon.

Via our speedtest: http://www.telecom.co.nz/internet/existingcustomers/overview/testyourspeed/ - I'm not interested in the ones from speedtest.net since even on my ADSL connection they're very slow.

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michaelmurfy

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#864568 23-Jul-2013 19:26

Also you all need a bit of Linux in your lives,

Download this using a download manager for a proper speedtest (I'd recommend DownThemAll! on Firefox), it should be able to almost max out your line.

mmurphy@Chansey:/tmp$ aria2c -x 8 http://ucmirror.canterbury.ac.nz/linux/ubuntu/13.04/ubuntu-13.04-desktop-amd64.iso
[#e99845 13MiB/785MiB(1%) CN:5 DL:1.7MiB ETA:7m22s]^C                          
[NOTICE] Shutdown sequence commencing... Press Ctrl-C again for emergency shutdown.

[NOTICE] Download GID#e998451e61162cef not complete: /tmp/ubuntu-13.04-desktop-amd64.iso

Download Results:
gid   |stat|avg speed  |path/URI
======+====+===========+=======================================================
e99845|INPR|   1.7MiB/s|/tmp/ubuntu-13.04-desktop-amd64.iso

Status Legend:
(INPR):download in-progress.

AKLWestie

641 posts

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#864611 23-Jul-2013 20:26

nossi: Upgraded to VDSL today. everything working fine (ADSL speeds) with the Telecom connection when Chorus guy left around 11am, but things stopped working around midday and still not restored at 8pm despite a few calls to Telecom Helpdesk, thankfully we have dual connection to TelstraClear/Vodafone.

Try a hard reset / factory reset of the VDSL2 router. I was in a simular situation last week and a hard reset fixed the problem (I tried turning the router off, wait 60 seconds and turned it back on, but that didn't work).

quebec

852 posts

Ultimate Geek

#864615 23-Jul-2013 20:31

michaelmurfy:
stitch:

Ok here you go via Ethernet after factory reset, keeps getting better, maybe upload will be higher than download very soon.

Via our speedtest: http://www.telecom.co.nz/internet/existingcustomers/overview/testyourspeed/ - I'm not interested in the ones from speedtest.net since even on my ADSL connection they're very slow.

Here you go -

quebec

852 posts

Ultimate Geek

#864617 23-Jul-2013 20:33

michaelmurfy: Also you all need a bit of Linux in your lives,

Download this using a download manager for a proper speedtest (I'd recommend DownThemAll! on Firefox), it should be able to almost max out your line.

mmurphy@Chansey:/tmp$ aria2c -x 8 http://ucmirror.canterbury.ac.nz/linux/ubuntu/13.04/ubuntu-13.04-desktop-amd64.iso
[#e99845 13MiB/785MiB(1%) CN:5 DL:1.7MiB ETA:7m22s]^C                          
[NOTICE] Shutdown sequence commencing... Press Ctrl-C again for emergency shutdown.

[NOTICE] Download GID#e998451e61162cef not complete: /tmp/ubuntu-13.04-desktop-amd64.iso

Download Results:
gid   |stat|avg speed  |path/URI
======+====+===========+=======================================================
e99845|INPR|   1.7MiB/s|/tmp/ubuntu-13.04-desktop-amd64.iso

Status Legend:
(INPR):download in-progress.

With a download manager this file is downloading at about 1.5-1.7 MB/sec

Inphinity

2780 posts

Uber Geek

#864644 23-Jul-2013 20:53

michaelmurfy: Also you all need a bit of Linux in your lives,

Download this using a download manager for a proper speedtest (I'd recommend DownThemAll! on Firefox), it should be able to almost max out your line.

I can't seem to get much above 4MB/sec from that link :P

Alternately, try this one (yes it's an FTP link), there shouldn't be much traffic on it out of business hours so is likely to give decent speed.

Johnk

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#864681 23-Jul-2013 21:46

Inphinity:
michaelmurfy: Also you all need a bit of Linux in your lives,

Download this using a download manager for a proper speedtest (I'd recommend DownThemAll! on Firefox), it should be able to almost max out your line.

I can't seem to get much above 4MB/sec from that link :P

Alternately, try this one (yes it's an FTP link), there shouldn't be much traffic on it out of business hours so is likely to give decent speed.

Both gave pretty good speeds here.
Modem syncing at 38.01Mbps
Both let me download at 4.1MBps (32.8Mbps)

Although the telecom speedtest server gives me 36.50Mbps

AppleJackXD

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#864707 23-Jul-2013 22:05

michaelmurfy how lond does it take for adsl1 to switch to adls2 ? my intenet has to migrate before chorus can do my vdsl2 ,i feel so stupid i thought i had adsl2 and just had bad phone wiring but i have adsl1 thats why i get 2.5 Mbs down and 0.10 Mbs up : (

I thought i had adsl2 because our old router had adsl2 written on it : ( Im not surprised we have adsl1 because my dad made me use dial up until 2008 ,i downloaded close to 8000 songs and 30 movies on 56k dial up....

I've allready been waiting like 12 days for vdsl2 to get upgraded i hope it doesn't take another 2 weeks for the connection to migrate to adsl2

pegi

37 posts

Geek

#864714 23-Jul-2013 22:24

I ordered my VDSL plan yesterday and waiting for confirmation from Chorus. Hope everything goes according the plan and I can expect good speeds after changing from ADSL2+ to VDSL.
I have relatively good speeds but streaming (from Europe servers) doesn't always work 100%. Don't know whether new VDSL would improve the streaming or not.

Here are my modem stats:

DSL Type:ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]:1.144 / 20.446
Data Transferred (Sent/Received) [MB/MB]:24,72 / 384,97
Output Power (Up/Down) [dBm]:12,6 / 0,0
Line Attenuation (Up/Down) [dB]:3,4 / 3,5
SN Margin (Up/Down) [dB]:12,7 / 11,9

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