Spark launches new wireless broadband service

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark launches new wireless broadband service

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#1526934 6-Apr-2016 12:51

That actually makes a pretty good case for not doing unlimited mobile data. You'll get some jerk who tethers his phone to his PC and attempts to download the entire internet - bringing the network to its knees.

ajw

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#1526935 6-Apr-2016 12:52

This guy.

http://www.adelaidenow.com.au/technology/smartphones/telstra-data-guy-wont-apologise-for-downloading-content-blames-telstra/news-story/8be29c422c006ce106cf8ceb089c5cb7

DonGould

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#1526953 6-Apr-2016 13:13

quickymart:

That actually makes a pretty good case for not doing unlimited mobile data. You'll get some jerk who tethers his phone to his PC and attempts to download the entire internet - bringing the network to its knees.

It's not that simple though is it. You can put traffic management on those guys. Internode, in Australia, used to have really good software for managing this sort of thing.

I see bigger issues around the business case with respect to product management from a marketing perspective.

"Would you like the 1gb plan or the 2gb plan..."... the question just makes a assumption you've already decided 'to buy' and it's just a question now of 'what to buy'. Not of this is to hard to deal with of course, because you can just introduce other 'value add' options, like 'Light box' etc, but it does mean a business change.

I kinda feel like I'm on a round about though, cause we've seen this debate countless times now... it was time and data on dial up, then unlimited dialup but managed dsl, then unmanaged dsl but managed fibre....

I remember people insisting that the internet would just implode if we did unlimited dialup cause of all the 13370-music-heads and now, this week, I'm reading on Facebook, people talking about streaming music to their cars as they drive about rather than using mp3 or the radio.

Reality is that this is just a mater of time really, in my view. That's not to say that today is that time, or even this year or next, I just don't know.

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silverlake

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#1527263 6-Apr-2016 19:35

Has anyone been able to get UNODNS working on this service with the Huawei B315s modem/wifi router that they supply?

sbiddle

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#1527306 6-Apr-2016 20:47

silverlake:

Has anyone been able to get UNODNS working on this service with the Huawei B315s modem/wifi router that they supply?

Doesn't CGNAT break pretty much ever 3rd party DNS service?

PhantomNVD

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#1527309 6-Apr-2016 20:50

Mine works [on Skinny Broadband] if I do it on the device directly, but I couldn't find any way to do it on the router itself...

jawnbc

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#1545561 2-May-2016 20:02

I queried the unlimited issue with Spark a few weeks ago. In fact they do allow unlimited data on the residential wireless high speed. If you sign up for the 80GB capped plan, you are charged $5 for additional 5GB until it reaches 50GB ($50 in extra fees). Then you aren't charged anymore and still have unthrottled service.

So there's no barrier to offering unlimited plans, except a philosophical one. We use 125-150GB a month so we can't switch. Not worth an extra $50 a month.

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quickymart

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#1545587 2-May-2016 20:37

That sounds a bit fishy to me - I would think the $5 keeps adding and adding.

firefuze

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#1545591 2-May-2016 20:57

jawnbc:

I queried the unlimited issue with Spark a few weeks ago. In fact they do allow unlimited data on the residential wireless high speed. If you sign up for the 80GB capped plan, you are charged $5 for additional 5GB until it reaches 50GB ($50 in extra fees). Then you aren't charged anymore and still have unthrottled service.

So there's no barrier to offering unlimited plans, except a philosophical one. We use 125-150GB a month so we can't switch. Not worth an extra $50 a month.

This is incorrect - Its $10 for the first 5GB over the plan allowance, the connection then stops as they have a $10 overage cap set by default. If you require excess data above the $10 5GB pack then it is $20 for an extra 15GB.

jawnbc

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#1545595 2-May-2016 21:01

Here's the chat transcript:

Lisa

Chat Transcript

Conversation started Apr 11, 2016

Kia ora! :) I can see you’re looking at our awesome rural broadband plans they're the next big thing! I'm here to help! Any questions on what would be best for you?

Apr 11, 2016 19:48:08 You

actually looking at urban wireless broadband.

Apr 11, 2016 19:48:31 You

What happens if you go over 80GB of data?

Apr 11, 2016 19:48:41

Lisa

There are charges after, every 5GB is $5 up to $50 then it will cap to unlimited

Apr 11, 2016 19:49:29

https://mail.google.com/mail/u/0/?ui=2&ik=ba1ede4f13&view=pt&q=s&search=query&th=154045456940d2d9&siml=154045456940d2d9 1/3

5/2/2016 Gmail - Chat Transcript - 2016-04-11 19:48:08+12:00

Lisa

Apologies, one moment

Apr 11, 2016 19:49:41 You

no problem

Apr 11, 2016 19:49:48

Lisa

$10 for first 5GB overage, then the data usage is blocked. Customers can purchase a one off or renewing extra 15GB for $20

Apr 11, 2016 19:52:06 Lisa

My apololgies, the first price was for regular 80GB plan, not wireless

Apr 11, 2016 19:52:22

You

when you have a second Lisa...we're currently on a spark unlimited 12 month contract, which I think is about halfway done. how would it work with switching to wireless?

Apr 11, 2016 19:52:49 Lisa

You would be able to resign into a 12 month term :)

Apr 11, 2016 19:53:15 You

Ah OK cool. Will discuss with my husband. Thanks Lisa!

Apr 11, 2016 19:57:36

Lisa

Sweet! No problem :)

https://mail.google.com/mail/u/0/?ui=2&ik=ba1ede4f13&view=pt&q=s&search=query&th=154045456940d2d9&siml=154045456940d2d9 2/3

5/2/2016 Gmail - Chat Transcript - 2016-04-11 19:48:08+12:00

Apr 11, 2016 19:57:51 Lisa

Was there anything else I was able to help with this evening?

Apr 11, 2016 19:57:58 You

no that was very helpful. Thanks Lisa!

Apr 11, 2016 19:58:17
Conversation ended Apr 11, 2016

Jase2985

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#1545619 2-May-2016 21:38

chat transcript is all well and good but if its not how the back end billing system works your screwed

firefuze

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#1545629 2-May-2016 21:57

So the rep said the incorrect information and then corrected it with what I mentioned above..?

DarkShadow

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#1545638 2-May-2016 22:10

jawnbc:

Apr 11, 2016 19:49:48

Lisa

$10 for first 5GB overage, then the data usage is blocked. Customers can purchase a one off or renewing extra 15GB for $20

You did read this part right?