Is XT down again?

Forums › Spark New Zealand (including Skinny and BigPipe) › Is XT down again?

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#299484 16-Feb-2010 13:06

not easy with an iphone

ariosto

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#299487 16-Feb-2010 13:09

If I remember correctly, with devices with built in batteries, you can perform the equivalent of a hard reset by turning "airplane mode" on for a minute or two, then back off. Just need to do something to reboot its connection to the network.

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MichaelMadman

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#299510 16-Feb-2010 14:41

Still down for me using iPhone in christchurch. :( Stopped last not could not text but could call. Calling works atm but texting is still not working :\

Anyone else.

freitasm

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#299513 16-Feb-2010 14:53

Another update from Telecom:

XT UPDATE: 2.30PM

Telecom advises that the XT network remains under close monitoring and is stable, with the majority of services operating at normal levels throughout the day.

This is following an issue which affected predominantly SMS services, for customers in the lower half of NZ, for several hours last night.

Customers experiencing residual issues today, in most cases inability to send text messages, have had these addressed by resetting their devices.

This can be done by taking the following actions:

1. Keep their device powered on
2. Remove your battery from the device
3. Remove your SIM card from the device
4. Reinsert your SIM card
5. Reinsert your battery
6. Power up the device as normal

Any individual customers still experiencing any issues have been advised to call 123 and follow the voice prompts. A specialist customer support team is in place to help with any issues.

Additional action is also being taken to ensure these residual issues are fully resolved.

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exportgoldman

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#299531 16-Feb-2010 16:54

nitrotech:
hamish225:

well theyre the ones who are ment to be fixing it and stoping this from happening. not my fult.

I wonder if you've ever fixed something for someone only to find that the next day it develops another unrelated fault, could be a piece of tech gear or a car or whatever - it's frustrating for everyone but it doesn't mean that someone hasn't done their job properly on the hardware side - could be software or a whole range of things.

The fact is that when you've got technology you've got the potential for failure, let's cut the boys (and girls) at the front line a bit of slack

I have a lot of respect for the tech's in Telecom, I know some of them and they are very hard working smart people, solid.

Having said that, while the guy a few pages ago was rude, he does have a point, someone, somewhere within Telecom isn't doing their job right if Telecom purchased a "world class" mobile network with this many problems, outages, service degradations etc for just over half a billion in change.

This culture lets all hold hands and say everyone gets a 'achievement' and no one's to blame drives me nuts.

There's no point guessing, could be the quick network build or just teething problems but the independant review will make interesting reading thats for sure.

And NeilR - I'll buy you a beer at the pub if I ever meet you, you have a tough job and respect for fronting up in here your a top man.

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MichaelMadman

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#299532 16-Feb-2010 16:57

I restarted my iphone by putting into aeroplane mode turning of taking out simcard everything. Still nothing :\ Then i try ring telecom and my call drops. Srsly :\

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#299533 16-Feb-2010 17:17

MichaelMadman: I restarted my iphone by putting into aeroplane mode turning of taking out simcard everything. Still nothing :\ Then i try ring telecom and my call drops. Srsly :\

Put a 2degrees SIM in and then call telecom. Should work.

MichaelMadman

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#299534 16-Feb-2010 17:22

Dont got 2degrees sim and just called telecom got through to telecom then accedently hit the hangup button :\ Fail. Ohwell they rung be back so allgood. Will update this post for others to see whats happening.

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#299535 16-Feb-2010 17:22

friedCrumpet: Wow, is this really how companies think? That before twitter customers didn't care about timely information about service outages?

It strikes me as absolutely bizarre that one has to use some 3rd party website in order to get timely information out of a company.

It depends on what your definition of timely is. If you aren't able to send an SMS do you expect to see an update on the main Telecom site within the hour or do you tweet and expect an answer within a couple minutes?

Twitter really is pushing big corporates into lightning fast accountability. It is another tool to keep those tech savvy customers in the know, however it's not the end all of customer interaction.

I think it's great Telecom are interacting on Twitter, however we have to be alittle realistic with reasonable response times.

MichaelMadman

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#299538 16-Feb-2010 17:27

If your using a iPhone switch it of then take out the sim card and leave out for 10seconds then switch back on then text b to 333 to see if you receive a message. If not ring telecom and they will sort it :) Mines working now.

nitrotech

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#299540 16-Feb-2010 17:28

exportgoldman:

This culture lets all hold hands and say everyone gets a 'achievement' and no one's to blame drives me nuts.

You raise a good point, but outages/failures could all be down to a single component incorrectly soldered on a circuit board somewhere in the brains of the system - can we blame the robotic arm that soldered it? or the people who deal with the aftermath?

Not saying it's a component failure, I have no idea, but I know that everyone at telecom will be putting in 120% to get it right.

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skewt

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#299542 16-Feb-2010 17:36

I called telecom while at work at 4:30 since I had not received any text messages since last night (11pm)

They fixed it, I get a flood of messages come in, thank them and hang up, Drive home (10minute drive) and its stopped working again (not receiving and have to retry sending), time to call again...

Ragnor

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#299543 16-Feb-2010 17:37

I don't think anyone can sensibly deny the idea that XT is quite fragile currently.

I bet there are some ballistic staff meetings taking place internally at Telecom and Alcatel-Lucent.

MichaelMadman

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#299544 16-Feb-2010 17:38

@skewt

I just had the same problem all messages come thru then 10mins later its not sending :\

skewt

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#299548 16-Feb-2010 17:55

Are telecom trying to downplay this outage a bit? I know a few people who are all still having issues for something 123's recorded message reports as "fixed"

Also, is Telecoms hold music on a 1 hour loop as it sounds the exact same as my call an hour ago?

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