Telecom online usage meter ripping people off?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom online usage meter ripping people off?

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3084 posts

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#282182 14-Dec-2009 10:40

Well me and my mates were out the other night, and being bored at 3am, We called telecom. We said it was broken and he said it should be up by the morning, so i cheekily said "but it is morning bro" :D only to be followed by a sigh. hahaha. but yeh, this was friday night, still nothing now. grrr

wreck90

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#282487 14-Dec-2009 22:33

I guess they've found more bugs than anticipated.

Telecom should just announce all usage is unmetered until this problem is fixed. I've got no idea of where I'm at. Fortunately my plan just rolled over but I like to know daily usage of the family etc.

Batman

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#282490 14-Dec-2009 22:41

wreck90: I've got no idea of where I'm at. Fortunately my plan just rolled over but I like to know daily usage of the family etc.

yeah i know! grrrr

cbrpilot

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#282528 15-Dec-2009 07:06

wreck90: I guess they've found more bugs than anticipated.

Telecom should just announce all usage is unmetered until this problem is fixed. I've got no idea of where I'm at. Fortunately my plan just rolled over but I like to know daily usage of the family etc.

Isn't that what they've done?

Telecom: During this time, we have put measures in place to ensure customers will not be disadvantaged by incorrect overage charges or slowed internet speeds.

My views are my own, and may not necessarily represent those of my employer.

wreck90

780 posts

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Inactive user

#282530 15-Dec-2009 07:21

They only ever said you would not be penalised for incorrectly calculated data. Once bugs are fixed, all the 'correct' usage you've been using since last week can be loaded against your account.

They've stopped throttling, and will not charge overage fees for now.

eg, even though the usage meter was not working yesterday , it is certainly possible they will load that usage to your account once the bugs are fixed. Same with the other days.

The situation is unclear at best.

kiwipeter

211 posts

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#282532 15-Dec-2009 07:42

Wasn't there someone on here from Telecom who said they would give us an update yesterday afternoon?

Perhaps that person would know how the meter will be updated and when?

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kiwipeter

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#282535 15-Dec-2009 07:57

As "luck" would have it, I just received my December bill.

And yes, you guessed it, have been charged for some major overage on my Pro plan. I have been trying to access my usage since December 10th (plan rolled over on the 12th) but of course have been unable to.

I have emailed Telecom to ask for reversal of charges.

Will let you know how I get on...

Sheagae

208 posts

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#282536 15-Dec-2009 08:01

kiwipeter: As "luck" would have it, I just received my December bill.

And yes, you guessed it, have been charged for some major overage on my Pro plan. I have been trying to access my usage since December 10th (plan rolled over on the 12th) but of course have been unable to.

I have emailed Telecom to ask for reversal of charges.

Will let you know how I get on...

Ouch, that stings!

I think I recall doozy mentioning the affected people should receive a letter explaining what has happened and what will happen with the crediting of our accounts, but did you not receive such a letter with your bill?

kiwipeter

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#282538 15-Dec-2009 08:11

I think I recall doozy mentioning the affected people should receive a letter explaining what has happened and what will happen with the crediting of our accounts, but did you not receive such a letter with your bill?

No letter as I get my bill via e-mail. Certainly no mention of any credit applied, or due to be applied.

Will phone Telecom if no news by end of tomorrow.

Have also PM'd doozy to see if he can advise on what will happen as I will not be alone!!!

kiwipeter

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#282561 15-Dec-2009 09:39

The meter is b-a-c-k!!!!!!

But only, it seems at the moment, if you sign into the 'Your Telecom' account service and go to 'Recent Activity'.

old3eyes

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#282650 15-Dec-2009 12:43

Still getting

"Website maintenance

We're sorry, but we are temporarily unable to provide Broadband Usage Meter information. For further details and updates, please follow this link."

Regards,

Old3eyes

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kiwipeter

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#282654 15-Dec-2009 12:49

Weird - works for me in the Your Telecom -> Recent Activity pages.

Stu

Hammered
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#282664 15-Dec-2009 13:04

The best I can get is the total downloads/usage, but it doesn't seem to be a corrected amount.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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kiwipeter

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#282671 15-Dec-2009 13:11

That's what I get, and I am unsure if mine is correct or not...

Guess time will tell when the system is properly back in action.

cbrpilot

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#282725 15-Dec-2009 14:55

Status page says the usage meter will be back into life some time this week. Translation: probably closer to Friday than today. In the mean time, sit back, have another beer, do not worry.

My views are my own, and may not necessarily represent those of my employer.

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