XT Network down south of Taupo 2010 01 27

Forums › Spark New Zealand (including Skinny and BigPipe) › XT Network down south of Taupo 2010 01 27

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19 posts

Geek

#293763 28-Jan-2010 08:51

This is getting a bit ridiculous. I'm sitting in the middle of the Wellington CBD and my XT phone has just dropped 2 calls to 123, which I'm calling (ironically) because they've apparently overcharged the very same data plan that spent the majority of yesterday NOT working. What sort of clowns are running this circus?

EDIT: OK STILL not receiving calls.

AliMac

39 posts

Geek

#293764 28-Jan-2010 08:52

I don't think people would be as angry if Telecom was more upfront with what was happening and/or how long we can expect the network to be down for. It gets a bit tiring after awhile to keep hearing the same "however a small number of sites are still experiencing issues and are being worked on as a priority" line.

Is it going to be a few more hours? Half a day? or a whole day? etc

diysteve

26 posts

Geek

#293768 28-Jan-2010 09:04

Good call AliMac

NealR

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#293769 28-Jan-2010 09:09

AliMac....the issue is that we don't know how long it's going to take. I wish there was more to say. Please believe me, we are not hiding anything despite peoples views on this forum.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

maorry

19 posts

Geek

#293772 28-Jan-2010 09:11

It's still not 100% here in NP - a few users here are dropping calls and not consistently getting cellular data connections. It personally took me 3 goes before my email came through on my phone about 15 minutes ago (I manually refresh email on my phone).

rozboon

19 posts

Geek

#293773 28-Jan-2010 09:12

You just need a Telecom : English dictionary, January 2010 Edition.

a small number of sites = all of them
experiencing issues = totally broken
being worked on as a priority = 2 guys might have a prod around with a screwdriver

Losing faith in the network rapidly... if I was still working in a job that relied on me being contactable I'd be even more peeved right now. As it is it just means critical txt alerts arrive a bit late and all at once...

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GJB21

55 posts

Master Geek

#293774 28-Jan-2010 09:16

XT is still unstable this morning.
NealR - thanks for your comments but your last just shows there is no process or plan.
I have one - our Vodafone backup is now the primary and will stay that way. - That's what a fallback plan is Telecom.

NealR

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#293777 28-Jan-2010 09:21

NealR: Sorry to say that despite the best efforts of everyone we still have a number of cell sites down in the lower south island. Work is not stopping to restore service. We also see a higher than usual call drops but vastly improved from last night.

Perhaps I was not clear
1. There are still a small number of site not working (<50 sites out of >1000). The affected sites are all south of Christchurch.
2. We are still experiencing a higher than usual number of call drops for the rest of the network south of Taupo.
3. We still don't know when all sites and service levels will be restored
And 4. Yes we still have people working their arses off to try and restore services

Is this clearer?

Neal

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

AliMac

39 posts

Geek

#293778 28-Jan-2010 09:25

NealR: AliMac....the issue is that we don't know how long it's going to take. I wish there was more to say. Please believe me, we are not hiding anything despite peoples views on this forum.

Which is a better response than what's been made public so far. I am aware this is frustrating for everyone including those working at telecom and I'm not trying to atttack anyone personally. I just think that Telecom's PR people could have been handling this situation a lot better and perhaps better contingency plans be put in place for events like this.

bbman

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#293780 28-Jan-2010 09:28

AliMac: I don't think people would be as angry if Telecom was more upfront with what was happening and/or how long we can expect the network to be down for. It gets a bit tiring after awhile to keep hearing the same "however a small number of sites are still experiencing issues and are being worked on as a priority" line.

Is it going to be a few more hours? Half a day? or a whole day? etc

At least NealR is giving us something!!!

I am furious that I have yet recieve a txt or email from Telecom apologizing or giving me info on how to claim compensation... the silence is deafening.

Duck and cover routine!

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rozboon

19 posts

Geek

#293782 28-Jan-2010 09:33

NealR:
NealR: Sorry to say that despite the best efforts of everyone we still have a number of cell sites down in the lower south island. Work is not stopping to restore service. We also see a higher than usual call drops but vastly improved from last night.

Perhaps I was not clear
1. There are still a small number of site not working (<50 sites out of >1000). The affected sites are all south of Christchurch.
2. We are still experiencing a higher than usual number of call drops for the rest of the network south of Taupo.
3. We still don't know when all sites and service levels will be restored
And 4. Yes we still have people working their arses off to try and restore services

Is this clearer?

Neal

Forgive me if I'm a bit jaded right now... but what's the difference between a site being down and a higher number than usual of call drops? Because sitting in the middle of Wellington I'm seeing a 100% dropped rate on outgoing calls (5 from 5 this morning), nor can I reliably receive them. At least I usually get half a ring on inbound calls so I know that somebody is trying to get hold of me. Has the network been fail-overred to a cup-and-string arrangement in the meantime?

Still, thank you for keeping us as well informed as is possible. I don't imagine Telecom is an entirely stress-free place to be working right now.

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bbman

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#293783 28-Jan-2010 09:35

NealR: AliMac....the issue is that we don't know how long it's going to take. I wish there was more to say. Please believe me, we are not hiding anything despite peoples views on this forum.

This issue is being solved because of people like you NealR, i think all negative and angry comments, mine included are pointed right where they need to be.... at the top of the food chain where the wallets are thick and the accountability is thin.

My Orb and Retail friends are taking it hard right now, its the people on the coal face and those inside Telecom trying to resolve this that are the heroes in this and after all is said and done, Paul Reynolds will need to bend over back wards to appease them!

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slippers

193 posts

Master Geek

#293804 28-Jan-2010 10:31

Don't give Neal a hard time - hes a straight up guy and he knows what hes talking about.
Im sure he and his co-workers are doing everything they can.

its 3G time!

AliMac

39 posts

Geek

#293841 28-Jan-2010 11:37

Telecom Service Status

There are no known issues with our services at this time

Does this mean it's fixed?
If so, my phone still not working and yes I have taken battery out and restarted - several times

NealR

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#293853 28-Jan-2010 11:48

AliMac, check this link http://www.telecom.co.nz/help/...

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

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