Sorry in advance if this is the wrong forum - I could not find a Skype forum to post this on and besides my issue is to do with my broadband connectivity.

Over the past month the quality of skype calls to the UK (from Auckland) have reduced dramatically.

The video/sound I see (of my parents) is great.

The video they see of me is appalling.

My pc specs: i7, 12gb, Win7, DSL 2+ 12+mbps dl/0.7mbps ul
Their specs: Intel r core 6420@2.13ghz, 2gb, Vista, cable modem 12mbps dl; 1.0mbps ul

We both have latest version of skype, my video/sound drivers are up to date - no other apparent internet software running.

Skype technical info during call is below (***** = skype names remove for anonymity)

As a reminder it is the video they see of me. Does anyone have any suggestions?

---------------------------
Basic
Conversation ObjectId=2002
Conversation identity=******
Status=3
Premium Status=0
Host=******
InVol=100
OutVol=100
ParticipantCount=2
BW (avg/60sec): upload=2 kBps
BW (avg/60sec): download=96 kBps

******
Identity=******
Status=7
Video Status=4
Problems=
Video debug (810283)=; media = 0; status = 4; error =

******
Identity=janetandlen
ObjID=810221
Codec=SILK_V3
Jitter=25
Sample rates=e-8000, d-16000
Packet loss=0.0% (0)
Send packet loss=18.5%/25.9%
Recv packet loss=0.0%/0.0%
Roundtrip=343 ms
NBM=audio 949 / 60 ms  video 625 corr 0%
SessionOut=UDP (5508 packets)
SessionIn=UDP (24615 packets)
Relays=0
UDP status=local:Good remote:Good
CPU usage=4.0% 2.6% hicc:0
Remote UI version=0/5.10.0.116//
Video capture=Res: 160x120, Color: 30323449, CamFPS: 0, ReqFPS: 30, HwEnc: 0, Power: 1, QTokens: 1
video send stream 0 (l)=ID: 0, Type: 0/0, Res: 160x120, Codec: H264 (100/40), FPS 7, Speed: 1/1, Bitrate: 4/5, TargetFPS: 8/8, CPU: 16, CpuFPS: 1000/439, ReceiverFPS: 97/0/0, Mtu: 1340
video send stream 1=not started.
video send stream 2=not started.
video send stream 3=not started.
video send stream 4=not started.
janetandlen's video recv=Res: 640x480, Color: 30323449, FPS: 29, QTokens: 1008, PRmax: 1186x886, Scr: 1680x1050, ScrPh: 0x0, Delay: 2372/1092
ID=0, Type: 0/0, Res: 640x480, Codec: H264 (100/32), FPS 30/31, Bitrate: 897, Caps: 120/163
Status=7
Video Status=4
Problems=VGA30 VGA15 VGA30 VGA15
Video debug (810251)=VGA30 VGA15 VGA30 VGA15 ; media = 0; status = 4; error =