New to Telecom and first time I have ever had DSL service

Forums › Spark New Zealand (including Skinny and BigPipe) › New to Telecom and first time I have ever had DSL service - are these stats reasonable?

lchiu7

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#116344 26-Apr-2013 08:57

Just had Telecom ADSL2+ installed. This is the first time I have ever had any DSL service (I am a TCL/VF customer and still am) and so I am not sure what speeds I should be getting.

Anyway the Telecom connection is on my second phone line pair in the house and the connection goes directly to the Telecom modem. There is no master splitter since I don't have a phone on the line).

Ran a few speed tests and this is typical of the results.

These are the modem stats (no idea if they are good or not).

Link Information
Uptime: 1 day, 10:49:52
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.144 / 15.623
Data Transferred (Sent/Received) [GB/GB]: 1,58 / 1,54
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 3,8 / 9,5
SN Margin (Up/Down) [dB]: 12,4 / 10,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IKNS
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2.543
CRC Errors (Up/Down): 7 / 0
HEC Errors (Up/Down): 0 / 0

From a subjective point of view local browsing is noticeably slower than my TCL connection but that is a Warpspeed 100Mbs/10Mbs connection. Internationally not so much with speedtests (I know they are not super scientific) about the same.

Watching streaming videos from Netflix, Amazon and Vudu is about the same with the usual buffering etc. so switching to Telecom didn't solve that problem, alas.

Any comments would be useful, thanks.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/rooms/32019730 Mention GZ to get a 10% discount

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#805720 26-Apr-2013 08:57

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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johnr

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#805730 26-Apr-2013 08:58

Nothing wrong with those speeds

chevrolux

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#805756 26-Apr-2013 09:20

Line Attenuation (Up/Down) [dB]: 3,8 / 9,5
Bandwidth (Up/Down) [kbps/kbps]: 1.144 / 15.623

I think there is a lot more to get out of that. My home connection has an attenuation figure of 29dB yet I sync at around 11Mbps. You are in VDSL country (going by your stats) so should be seeing speeds of around 18Mb I would of thought.

NonprayingMantis

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#805766 26-Apr-2013 09:24

I have similar speeds to you, also on Telecom, but rarely get buffering on Netflix or youtube.

JamesL

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#805768 26-Apr-2013 09:25

Get interleaving turned off, you should notice better browsing speeds with lower latency

plambrechtsen

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#805790 26-Apr-2013 09:52

You know where I am... flick me an email with your line number and I will check it. But I am not working today so may do it later :)

lchiu7

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#805798 26-Apr-2013 10:00

NonprayingMantis: I have similar speeds to you, also on Telecom, but rarely get buffering on Netflix or youtube.

Netflix is fine most of the time,. I usually get 720p as noted by my Sony BDP-S390 AND Vudu is really good. This is what Vudu says my connection is.

It's a little hard to believe but I can watch 1080P with DD+ with no buffering.

But Amazon Instant Video is terrible. It buffers all the time and doesn't present high quality. Perhaps the Unblock service is not connecting to well to Amazon's CDN? Unblock connects to Netflix's CDN so that their content is usually of a good quality.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/rooms/32019730 Mention GZ to get a 10% discount

lchiu7

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#805799 26-Apr-2013 10:00

plambrechtsen: You know where I am... flick me an email with your line number and I will check it. But I am not working today so may do it later :)

No hurry. I am also off today! Thanks

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/rooms/32019730 Mention GZ to get a 10% discount

lchiu7

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#805800 26-Apr-2013 10:01

chevrolux:

Line Attenuation (Up/Down) [dB]: 3,8 / 9,5
Bandwidth (Up/Down) [kbps/kbps]: 1.144 / 15.623

I think there is a lot more to get out of that. My home connection has an attenuation figure of 29dB yet I sync at around 11Mbps. You are in VDSL country (going by your stats) so should be seeing speeds of around 18Mb I would of thought.

No VDSL service from Telecom at the moment.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/rooms/32019730 Mention GZ to get a 10% discount

eXDee

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#805917 26-Apr-2013 13:53

plambrechtsen: You know where I am... flick me an email with your line number and I will check it. But I am not working today so may do it later :)

Did i hear someone say master filter?

plambrechtsen

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#805921 26-Apr-2013 14:05

eXDee:
plambrechtsen: You know where I am... flick me an email with your line number and I will check it. But I am not working today so may do it later :)

Did i hear someone say master filter?

Nope.. won't be that since it's a single line from his demarc to a single extension that doesn't have an analogue phone on it.... So it won't be master filter. Although I do have a bad habit for them :)

lchiu7

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#805926 26-Apr-2013 14:21

plambrechtsen:
eXDee:
plambrechtsen: You know where I am... flick me an email with your line number and I will check it. But I am not working today so may do it later :)

Did i hear someone say master filter?

Nope.. won't be that since it's a single line from his demarc to a single extension that doesn't have an analogue phone on it.... So it won't be master filter. Although I do have a bad habit for them :)

Thanks Pete! I was going to post back but you beat me to it.

John thinks my stats are okay so I guess it's just a limitation of DSL and my location.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/rooms/32019730 Mention GZ to get a 10% discount

eXDee

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#805971 26-Apr-2013 15:58

plambrechtsen:
eXDee:
plambrechtsen: You know where I am... flick me an email with your line number and I will check it. But I am not working today so may do it later :)

Did i hear someone say master filter?

Nope.. won't be that since it's a single line from his demarc to a single extension that doesn't have an analogue phone on it.... So it won't be master filter. Although I do have a bad habit for them :)

I would't call it a bad habit - improving the internets, one home wiring set up at a time!

coffeebaron

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#806131 26-Apr-2013 21:33

No one else has, so I'll ask: why do you have a DSL service, when you have a hi speed cable service?

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michaelmurfy

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#806148 26-Apr-2013 22:46

coffeebaron: No one else has, so I'll ask: why do you have a DSL service, when you have a hi speed cable service?

Bulk downloading maybe? Cable has a max of 150gb cap I believe.

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