Swtiching from Orcon UFB to Telecom UFB

Forums › Spark New Zealand (including Skinny and BigPipe) › Swtiching from Orcon UFB to Telecom UFB

dt

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#127004 26-Jul-2013 13:26

So I called up the first time around and was told after 30 minutes of the "fibre specialist" humming and haring that I couldn't have telecom UFB because Orcon "requests" to have the copper line removed from the property when the Chrous tech does the fibre install.. I didn't buy this reason and called Orcon for some more info.. as I suspected this was not true. The copper line still exists at my property.

Called up again, spoke to someone a little more helpful, they signed me up and two days later my Telecom modem arrives. On the same day I get a phone call from a lady at Telecom saying they cant do the fibre install because Chorus have informed them that there is already fibre to the premises... *faceplace* I go to explain yes that's correct. I've had fibre for over a year now and would like to move from Orcon to Telecom.

After some time on hold I am told it is not possible to move from Orcon to Telecom because "Telecom have yet to come up with a process of switching existing fibre customers onto the Telecom network" and that I don't need to worry.. they will send out a prepaid courier bag so I wouldn't have to pay to courier the modem back.. Thanks I guess?

I can't understand why it's so hard? Can anyone from telecom confirm that it's not possible?

Thanks.

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#866582 26-Jul-2013 13:28

As stated they don't have the processes in place. Very few people in your situation most likely.

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plambrechtsen

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#866584 26-Jul-2013 13:31

Flick me though an email pl at telecom.co.nz and I will find out the score on Monday. Please include phone number and address plus any other useful information.

myfullflavour

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#866635 26-Jul-2013 14:26

Zeon: As stated they don't have the processes in place. Very few people in your situation most likely.

We've come across it twice. I'd expect to see it happen more as those who jumped onto "certain other ISPs" discovered the service wasn't quite as advertised (CG-NAT? What? I didn't agree to that!).

True story.

ubergeeknz

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#866642 26-Jul-2013 14:38

myfullflavour:
Zeon: As stated they don't have the processes in place. Very few people in your situation most likely.

We've come across it twice. I'd expect to see it happen more as those who jumped onto "certain other ISPs" discovered the service wasn't quite as advertised (CG-NAT? What? I didn't agree to that!).

True story.

Would love to know who's doing CG-NAT! Mind you it's where things are going with IPv4 space at a premium, at least until IPv6 is fully adopted...

Behodar

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#866666 26-Jul-2013 15:05

ubergeeknz: Would love to know who's doing CG-NAT!

I believe that it's EOL.

Edit: http://www.geekzone.co.nz/forums.asp?forumid=135&topicid=110189

cbrpilot

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#866669 26-Jul-2013 15:08

Hi DT, as plambrechtsen says, please PM him your details, and we'll see what we can do.

This is not only an issue for Telecom, but all ISPs who use Chorus for UFB. The issue we need to work around here is what we have experienced before of doing a relinquish with your old ISP, and a new connect with us, and having a 4 day period inbetween where you are out of service. (Chorus don't yet have an order to transition between ISPs for Fibre).

I do know that we have transitioned people successfully between ISPs for Fibre before, so am confident we can bring you over without the experience I mentioned above, because no-one wants that!

My views are my own, and may not necessarily represent those of my employer.

dolsen

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#866673 26-Jul-2013 15:24

Was there some talk about the ONTs having multiple ports where different isps could be assigned to different ports? If so, would it be possible for a new connection to be set up, and, once that is done you could terminate the 1st one?
Probably no process for that though...

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Dairusire

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#866676 26-Jul-2013 15:30

So.... Let me get this right.... there are people out there.. With fibre.... who are having issues switching between companys when they have fibre....

Personally, if I where to be out of service for 4 days. I would put up and shut up just to get off DSL for fibre....

UndercoverRaro1

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#866959 27-Jul-2013 05:28

Hi all,

Long time viewer, but newbie to post.

I read the initial post from the user which states he is a Orcon customer on UFB wishing to change to Telecom for UFB

I read also that the initial install when he signed up for UFB with Orcon, the copper line was removed. Chorus will generally remove the copper if that is the service that the ISP asks for, you can ask for copper to be reinstated (at cost), but generally, Chorus will use the existing duct and feed thru the fiber (room permitted) but ur copper will be disconnected. Again if no room in the duct, chorus can lay a new duct to house both the cable and the fiber ( again at a charge) but that will be obviously on ur ISP/Telco passing on the charge.

I believe, the reason, Telecom initially said they cant connect you is this.......... Orcon asked for the copper to be removed, at this stage, this creates a problem, Telecom can provide data over fiber, however, only providing Voice over copper at this stage.... there own website states this, and for most of 2013 anyway, \

this is why, before, when telecom owned the lines (as such) if you was in a fiber area, you had to sign up with WorldxChange for your voice/data services.

Telecom are still developing a Voice over Fiber product. if Telecom wishes to connect you, they will need to get Chorus to install a new copper cable in the duct/overhead to provide you with service... again who wheres the cost, that most likely be you, or unless they have a way to sign you into a contract for ex amount of time.

What I have learnt is when UFB comes

Overhead wires to your house - Copper removed (Maybe wrong slightly)

Underground to your house, they dont remove it just disconnect it - use the same duct for fiber (room permitting) or lay a new duct for the fiber. ( maybe wrong slightly)

Hope you get your connection sorted in the end :-)

sbiddle

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#866962 27-Jul-2013 08:05

I assume you've also factored in your ETC when moving?

myfullflavour

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#867000 27-Jul-2013 11:17

Behodar:
ubergeeknz: Would love to know who's doing CG-NAT!

I believe that it's EOL.

Edit: http://www.geekzone.co.nz/forums.asp?forumid=135&topicid=110189

Can neither confirm nor deny...

Zeon

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#867008 27-Jul-2013 11:44

sbiddle: I assume you've also factored in your ETC when moving?

Orcon has 12 month contracts I believe. If you want Telecom UFB why not get just UFB with them and switch to 2talk or WxC for your phone - they both are capable of delivering a VOIP service.

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insane

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#867022 27-Jul-2013 12:43

Zeon:
sbiddle: I assume you've also factored in your ETC when moving?

Orcon has 12 month contracts I believe. If you want Telecom UFB why not get just UFB with them and switch to 2talk or WxC for your phone - they both are capable of delivering a VOIP service.

This may be a dumb question, but can you just get Telecom UFB without a Telecom voice product? Almost sounds like you can't and therein lies the problem for those without copper anymore.

Ragnor

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#867120 27-Jul-2013 17:17

Telcom still not having a voip solution, pretty embarrassing.

linw

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#867298 28-Jul-2013 09:56

Ragnor: Telcom still not having a voip solution, pretty embarrassing.

And not having any UFB solution till many months after other ISP's was embarrassing as well.

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