So I called up the first time around and was told after 30 minutes of the "fibre specialist" humming and haring that I couldn't have telecom UFB because Orcon "requests" to have the copper line removed from the property when the Chrous tech does the fibre install.. I didn't buy this reason and called Orcon for some more info.. as I suspected this was not true. The copper line still exists at my property.
Called up again, spoke to someone a little more helpful, they signed me up and two days later my Telecom modem arrives. On the same day I get a phone call from a lady at Telecom saying they cant do the fibre install because Chorus have informed them that there is already fibre to the premises... *faceplace* I go to explain yes that's correct. I've had fibre for over a year now and would like to move from Orcon to Telecom.
After some time on hold I am told it is not possible to move from Orcon to Telecom because "Telecom have yet to come up with a process of switching existing fibre customers onto the Telecom network" and that I don't need to worry.. they will send out a prepaid courier bag so I wouldn't have to pay to courier the modem back.. Thanks I guess?
I can't understand why it's so hard? Can anyone from telecom confirm that it's not possible?
Thanks.