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34 posts

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Topic # 128630 17-Aug-2013 12:25
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I changed my provider to Telecom so I could jump on VDSL about a week ago. The guy from Chorus came today and wired it in.
When I signed up over the phone they indicated that it was pretty borderline as to weather I would see a good result or not.
Aparently I was right on the limit of the scale they used (cant remember what it was but I was a 10).
Now the technician told me when he arrived that I was 1300m from the cabinet. Optimal he said was <1000m but they would install up to 1500m.

After installation I checked my stats on the router.



As you can see the speed is pretty pathetic.
Also, the attenuation is really high.

Now the jackpoint where the router is plugged in was a dodgy home job with a 15m white extension run under the house to one of the original points.
The point where its tapped into is where the technician installed the splitter/filter. There is another point on the other side of that room also.
I have tried the router in both of those points. On the one where the filter is installed, the broadband light would not flash (or even turn on).
At the point on the other side of the room, the light would flash but it would not connect.

Would I be right in assuming that the filter is not at the start of the line? When he was installing the filter all the wires were disconnected yet the point over the other side of the room was still connected as the phone still had a dial tone.
If that is the case, would it make any difference?
How about the dodgy home installed extension?

I understand theres a few negative things going on here but I was expecting a slightly better connection than this.
I've read a few people complaining about their poor connection speeds but they were still getting significantly better.
On normal broadband I was getting almost the same  11mbps down .5mbps up and around 40 ping.




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  Reply # 880035 17-Aug-2013 12:25
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 880061 17-Aug-2013 12:46
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Really strange they would put you on VDSL with that sort of distance/attenuation, it's way too high, if I'm not mistaken the cut off point is supposed to be 10.8db downstream attenuation.

At that sort of distance you aren't gonna see any improvement by using VDSL, not sure what else you can do.







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  Reply # 880064 17-Aug-2013 12:55
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I think when he said I was right on the limit of 10 he was refering to that.
Aparently they can only test the line to your letterbox from their end until you are connected.

Could my house wiring be that bad that its causing that much noise?

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  Reply # 880078 17-Aug-2013 13:10
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So did the Chorus tech install this on to an extension cord used as a cable? That is extremely poor if that is the case. Because your line is syncing below 15Mbps it isnt meeting Chorus' standard for VDSL so they need to come out and fix it. If the attenuation was too high in the first place the tech shouldnt have installed it but now that he has they are going to have to maintain your line. This is why Chorus should give proper training to techs as thia happens way too often and must be costing a bomb to support.



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  Reply # 880084 17-Aug-2013 13:18
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The filter in on the terminal that the extension is tapped off.
The extension was a bought one from bunnings that just had the plugs cut off.
At the end of that is the router.
I told the tech this and he said it shouldnt make any difference but I've since read otherwise.

Does it make any difference that I signed the work papers?
Would I ring Telecom to discuss getting them back out?

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  Reply # 880085 17-Aug-2013 13:20
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Did the technician instal a master filter?

If, (s)he would have indicated which jackpoint to use for the modem.



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  Reply # 880087 17-Aug-2013 13:22
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RunningMan: Did the technician instal a master filter?

If, (s)he would have indicated which jackpoint to use for the modem.


Yes. The filter is on the point  where its tapped off. Before the extension to the router.
The router works off the point after the extension but not on the one the extension is tapped into.



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  Reply # 880090 17-Aug-2013 13:29
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To stop confusion this is how my lines are setup.




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  Reply # 880141 17-Aug-2013 15:49
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Just got off the phone with Telecom. They are going to do some tests and inspect the lines.
They confirmed that its not up to standard and I should be seeing at least 15down 5up.
Unfortunately they said if its not viable to fix they will put me back to ADSL

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  Reply # 880183 17-Aug-2013 17:19
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I would almost bet money that extension is the problem. Chorus should have never left that in the wiring. Telecom shouldn't even bother mucking around and just send Chorus back but I guess they are just following procedure.



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  Reply # 880199 17-Aug-2013 17:45
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Yeah, I have my fingers crossed thats it.
It bugs me that I made them aware of it from the begining.

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  Reply # 880229 17-Aug-2013 18:34
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Why cannot Chorus train their techs, I agree, while you are pushing things at 1300m the way he has wired it has left the door open to non optimal performance.

Cyril

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  Reply # 880244 17-Aug-2013 19:04
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@cyril

What happens when chorus trchs are paid codes - not about training techs

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  Reply # 880258 17-Aug-2013 19:31
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It is a combination of both.
Getting paid codes does not help but isn't an excuse for shoddy work.
I started working in provisioning for Chorus and all the training was simply passed on from the 'elders'. The general consensus was (and still very much is) once the DSL stands up then we are out of there.
Since then I have done some formal qualifications and started to work on the receiving end of Chorus, I learnt very quickly that just having the dsl work isn't enough to give the best results. Every Chorus tech carries a laptop and needs to be taught how to check modem stats. It's a 30 second job that would save so much hassle -exactly like this.

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  Reply # 880264 17-Aug-2013 19:40
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Its not part of the job description to be checking lines stats etc - also if the codes were better then im sure they would do a better job - ive done provisioning and worked on codes and used to do the same sort of thing as i was in it to make money


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