Got VDSL Connected but having issues

Forums › Spark New Zealand (including Skinny and BigPipe) › Got VDSL Connected but having issues

Chrizvi

295 posts

Ultimate Geek

#138032 17-Dec-2013 15:03

just connected with Telecom VDSL (from slingshot ADSL before).

here are my specs prev
Slingshot Naked unlimited
down: 18Mbps
up: 1Mbps
att down/up: 21db/10db

now with Telecom VDSL (Naked)
down:19Mbps
up: 2.9Mpbs
att down/up:23db/57db
about 1Km on exchange.

there's no much difference and my up db was so high from 10db prev.

the bad news, I cant watch netflix now.. keeps buffering... and could not handle it.. tested on my atv, ps3.

Im so frustrated with my connection and lost my ability to watch Netflix... I thought Telecom is much better on streaming international sites.
also my up db was so high... i thought upstream would be at least 5Mbps with my previous db of only 10.
I would expect my down but yeah, seem upgrading to VDSL is useless and wanted to go back with Slingshot with this performance.

Telecom, is there any chance this can be at least check my upstream and why I could not stream netflix without buffering (buffers every min).

Im using unblock-us service to watch netflix.

1 | 2 | 3 | 4 | 5 | 6 | ... | 7

222 posts

Master Geek

Trusted

#953781 17-Dec-2013 15:15

If you PM me your details I can have a look at your line. 1KM from the exchange is getting pretty borderline though. Netflix issues could be any number of things.

Chrizvi

295 posts

Ultimate Geek

#953784 17-Dec-2013 15:22

thanks! sent PM.

btw, this might help...
the chorus tech called someone from provisioning to switch me from ADSL to VDSL then chorus tech hook his router to test connection.
the other party says that he can only get 4Mbps down and I was so shocked. I mentioned to chorus tech that I had 18Mbps down previously and I showed him my last router details. The chorus tech about to switch it back to ADSL but then I insisted and should get more than that.
then third party did something and they mentioned I should now be getting 20down/3up - so I OK'd the connection.

but then my netflix.. this is importan to family... i hope something can be done.. otherwise I will switch back..

regards

Chrizvi

295 posts

Ultimate Geek

#953847 17-Dec-2013 17:28

anyone having buffering issues on Netflix (ATV, PS3) - didnt have this issue when I was on ADSL.... tested by speed test to SanFrancisco and I got 10Mbps down....

Chrizvi

295 posts

Ultimate Geek

#954170 18-Dec-2013 11:33

Just to update on this.

my down/up still 19/2.9 but made difference on atv2 netflix.. can now stream in HD.

only downside now is Netflix on PS3 still buffering every min. looks like Telecom connectivity with Sony PSN is not quite good..
hopefully this will get ok soon.

Chrizvi

295 posts

Ultimate Geek

#954176 18-Dec-2013 11:46

oh no.. my router just restarted suddenly. and here's what i got now..

Bandwidth (Up/Down) [kbps/kbps]:

519 / 5,166

Data Transferred (Sent/Received) [B/B]:

0 / 0

Output Power (Up/Down) [dBm]:

4.1 / 12.4

Line Attenuation (Up/Down) [dB]:

64.1 / 40.7

that was previously up/down 2.9/19394
att: 57/24

grr what is happening

Chrizvi

295 posts

Ultimate Geek

#954189 18-Dec-2013 11:55

sigh... and it gotten worst.. my down is no just 3.9Mbps

Bandwidth (Up/Down) [kbps/kbps]:

554 / 3,989

Data Transferred (Sent/Received) [B/B]:

0 / 0

Output Power (Up/Down) [dBm]:

4.2 / 12.1

Line Attenuation (Up/Down) [dB]:

64.1 / 40.7

SN Margin (Up/Down) [dB]:

12.1 / 14.6

I will contact support this afternoon. just need to get out..
Telecom, can someone please help...

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#954193 18-Dec-2013 11:57

Chrizvi: sigh... and it gotten worst.. my down is no just 3.9Mbps

Bandwidth (Up/Down) [kbps/kbps]: 554 / 3,989 Data Transferred (Sent/Received) [B/B]: 0 / 0 Output Power (Up/Down) [dBm]: 4.2 / 12.1 Line Attenuation (Up/Down) [dB]: 64.1 / 40.7 SN Margin (Up/Down) [dB]: 12.1 / 14.6 I will contact support this afternoon. just need to get out..
Telecom, can someone please help...

the fact that your attenuation is up that high now, would indicate some sort of line problem.

the tech did install a splitter and a fresh run on cat5/6 right?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Chrizvi

295 posts

Ultimate Geek

#954200 18-Dec-2013 12:06

hio77:
Chrizvi: sigh... and it gotten worst.. my down is no just 3.9Mbps

Bandwidth (Up/Down) [kbps/kbps]: 554 / 3,989 Data Transferred (Sent/Received) [B/B]: 0 / 0 Output Power (Up/Down) [dBm]: 4.2 / 12.1 Line Attenuation (Up/Down) [dB]: 64.1 / 40.7 SN Margin (Up/Down) [dB]: 12.1 / 14.6 I will contact support this afternoon. just need to get out..
Telecom, can someone please help...

the fact that your attenuation is up that high now, would indicate some sort of line problem.

the tech did install a splitter and a fresh run on cat5/6 right?

the attenuation is was low earlier.. like 1 hour ago.. then router rebooted suddenly and attetuation is now too high.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#954201 18-Dec-2013 12:07

Chrizvi:
hio77:
Chrizvi: sigh... and it gotten worst.. my down is no just 3.9Mbps

Bandwidth (Up/Down) [kbps/kbps]: 554 / 3,989 Data Transferred (Sent/Received) [B/B]: 0 / 0 Output Power (Up/Down) [dBm]: 4.2 / 12.1 Line Attenuation (Up/Down) [dB]: 64.1 / 40.7 SN Margin (Up/Down) [dB]: 12.1 / 14.6 I will contact support this afternoon. just need to get out..
Telecom, can someone please help...

the fact that your attenuation is up that high now, would indicate some sort of line problem.

the tech did install a splitter and a fresh run on cat5/6 right?

the attenuation is was low earlier.. like 1 hour ago.. then router rebooted suddenly and attetuation is now too high.

your attenuation should sit around the same point between all resyncs. yours doubled. thats not right at all.

im sure Yyrael will put a test on your line, and the fault should present itself..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Chrizvi

295 posts

Ultimate Geek

#954323 18-Dec-2013 14:16

I have now logged with Telecom faults team. They will monitor my line and will advise tomorrow morning.
sigh... this is like a nightmare.. I was on ADLS2 with 18Mbps down and now I got 3Mbps with VDSL...

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#954332 18-Dec-2013 14:21

Chrizvi: I have now logged with Telecom faults team. They will monitor my line and will advise tomorrow morning.
sigh... this is like a nightmare.. I was on ADLS2 with 18Mbps down and now I got 3Mbps with VDSL...

vdsl attenuates faster, and you are borderline. that being said, something doesnt look right.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Yyrael

222 posts

Master Geek

Trusted

#954350 18-Dec-2013 14:42

hio77:
Chrizvi: I have now logged with Telecom faults team. They will monitor my line and will advise tomorrow morning.
sigh... this is like a nightmare.. I was on ADLS2 with 18Mbps down and now I got 3Mbps with VDSL...

vdsl attenuates faster, and you are borderline. that being said, something doesnt look right.

I get the feeling that DLM is trying for a speed higher than possible and the line is falling over as a result but I'm not familiar enough with DLM to know the specifics. The connection is very borderline though. Sadly I can't run the same line checks as BBHD can since I'm a connections specialist :P

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#954359 18-Dec-2013 14:54

Yyrael:
hio77:
Chrizvi: I have now logged with Telecom faults team. They will monitor my line and will advise tomorrow morning.
sigh... this is like a nightmare.. I was on ADLS2 with 18Mbps down and now I got 3Mbps with VDSL...

vdsl attenuates faster, and you are borderline. that being said, something doesnt look right.

I get the feeling that DLM is trying for a speed higher than possible and the line is falling over as a result but I'm not familiar enough with DLM to know the specifics. The connection is very borderline though. Sadly I can't run the same line checks as BBHD can since I'm a connections specialist :P

DLM profile changes shouldnt alter his attenuation, but a DLM change is very likely.

i suspect there was an derp with the installation however. something just doesnt sit right.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Chrizvi

295 posts

Ultimate Geek

#954413 18-Dec-2013 16:07

hio77:
Yyrael:
hio77:
Chrizvi: I have now logged with Telecom faults team. They will monitor my line and will advise tomorrow morning.
sigh... this is like a nightmare.. I was on ADLS2 with 18Mbps down and now I got 3Mbps with VDSL...

vdsl attenuates faster, and you are borderline. that being said, something doesnt look right.

I get the feeling that DLM is trying for a speed higher than possible and the line is falling over as a result but I'm not familiar enough with DLM to know the specifics. The connection is very borderline though. Sadly I can't run the same line checks as BBHD can since I'm a connections specialist :P

DLM profile changes shouldnt alter his attenuation, but a DLM change is very likely.

i suspect there was an derp with the installation however. something just doesnt sit right.

I would agree on this one... but Telecom complex team says that it is under 10 day adjustment.. but did mentioned to them how come my attenuation just went too high.. plus the it downgrade from 19Mbps to 3Mbps...
they still dont want to send tech to check it out.. sigh..

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#954416 18-Dec-2013 16:15

Chrizvi:
I would agree on this one... but Telecom complex team says that it is under 10 day adjustment.. but did mentioned to them how come my attenuation just went too high.. plus the it downgrade from 19Mbps to 3Mbps...
they still dont want to send tech to check it out.. sigh..

the fact that your attenuations bouncing around that much, is concerning. DLM training period or not. it shouldnt happen.

sometimes it takes a fair amount of work to get past the usal process. DO NOT attack it as a my speed is slow, that will always land in wait out the 10 day period, you need to be very specific about your fault.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

1 | 2 | 3 | 4 | 5 | 6 | ... | 7