VDSL install query

Forums › Spark New Zealand › VDSL install query

quickymart

4502 posts

Uber Geek
+1 received by user: 1068

# 140689 17-Feb-2014 19:06

Evening,

I know there are a few VDSL install query threads but the last one I could find was mid last year so I thought I would seek an update.

The wiring in my house is quite odd, in that it comes in through the street, and phone extensions are phone extension cords that run under the carpet, as opposed to a properly wired extension. The connection from the street comes in direct from the pole to the roof.

I have a good ADSL2+ connection but would like the faster speeds of VDSL. For some reason in my lounge there are 4 phone jackpoints all next to each other (one of which is labelled ADSL). Oddly, it all seems to work fine. I think the last resident had a personal alarm as some of them have a fluorescent green St John's label on them.

Does installing VDSL require much in the way of the installation? Holes drilled in the wall, etc? Or is a jackpoint setup and that's it? I'll be using the Netcomm router I mentioned in the other thread, and am about 300m from my connecting cabinet.

Wiring under the house is not an option as it's on solid concrete (as far as I can tell) with no under-the-house access - which I guess means fibre is out of the question :(

1 | 2 | 3 | 4

5683 posts

Uber Geek
+1 received by user: 272

Trusted

Geekzone

Lifetime subscriber

# 989127 17-Feb-2014 19:06

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Sideface

5063 posts

Uber Geek
+1 received by user: 3798

Trusted

Lifetime subscriber

# 989148 17-Feb-2014 19:24

Look for the HUGE VDSL Performance & Tuning blog (currently 211 pages!)

also: Hardware supplied with VDSL installation? - Questions for Chorus Technicians:

"Chorus minimum standards / requirements for a VDSL install are:
900m max from the cabinet.
A master splitter installed at the ETP outside the house where the service lead meets the internal wiring
And if there isn't any existing cat5e or better a new piece must be run from the ETP to a dedicated RJ45 jack point"

Sideface

RunningMan

5476 posts

Uber Geek
+1 received by user: 1914

# 989154 17-Feb-2014 19:33

Given you have a labelled ADSL jack, you more than likely have a master filter already. This may or may not be VDSL compliant, depending on the age.

The master filter should be installed at the demarc(ation) between the external and internal wiring. On newer properties, this will be an a white external termination box on the outside of the property, but on older properties, the lead in from the street may well come all the way to the first jackpoint (as it seems in your case).

nitrotech

1245 posts

Uber Geek
+1 received by user: 156

# 989157 17-Feb-2014 19:40

Sideface: Look for the HUGE VDSL Performance & Tuning blog (currently 211 pages!)

also: Hardware supplied with VDSL installation? - Questions for Chorus Technicians:

"Chorus minimum standards / requirements for a VDSL install are:
900m max from the cabinet.
A master splitter installed at the ETP outside the house where the service lead meets the internal wiring
And if there isn't any existing cat5e or better a new piece must be run from the ETP to a dedicated RJ45 jack point"

Can I suggest that the only part of that thread worth reading the the first post, even then it may create an impression that you'll get a huge performance improvement 10 days after installation which most of the time it's not the case.

I highly recommend that if you can get VDSL then get it, but when it gets installed just accept the speeds you get and understand that they may go up or down due to factors that are beyond your control - that's just what happens when you take copper to its limits.

quickymart

4502 posts

Uber Geek
+1 received by user: 1068

# 989171 17-Feb-2014 20:14

RunningMan: Given you have a labelled ADSL jack, you more than likely have a master filter already. This may or may not be VDSL compliant, depending on the age.

The master filter should be installed at the demarc(ation) between the external and internal wiring. On newer properties, this will be an a white external termination box on the outside of the property, but on older properties, the lead in from the street may well come all the way to the first jackpoint (as it seems in your case).

It is indeed an older property, and I suspect that the jackpoint you are referring to is the one where it connects to the rest of the house.

I wasn't aware of the other VDSL thread - is it not in the Telecom part of the forum? I thought I'd post here since my connection is with Xtra and was hoping to hear other Xtra user's experiences :)

RunningMan

5476 posts

Uber Geek
+1 received by user: 1914

# 989186 17-Feb-2014 20:21

The other thread is under Snap!

http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=105744

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 469
Inactive user

# 989194 17-Feb-2014 20:31

If you are with Telecom then I can run a line test to see. You would get a master filter installed by Chorus and there should be a cat5 cable run as per the previous posts as part of having VDSL from Telecom and you would get a Huawei hg560b as per the other thread I replied in another thread.

quickymart

4502 posts

Uber Geek
+1 received by user: 1068

# 989214 17-Feb-2014 20:55

Cool...cheers, I'll probably sell that modem and use my Netcomm one instead :)

Sideface

5063 posts

Uber Geek
+1 received by user: 3798

Trusted

Lifetime subscriber

# 989220 17-Feb-2014 21:09

quickymart: Cool...cheers, I'll probably sell that modem and use my Netcomm one instead :)

Be careful - many NZ ISPs retain ownership of their modems - the hire is included in the monthly fee.

Sideface

steve98

1141 posts

Uber Geek
+1 received by user: 120

Trusted

# 989226 17-Feb-2014 21:23

Sideface: "Chorus minimum standards / requirements for a VDSL install are:
900m max from the cabinet.
A master splitter installed at the ETP outside the house where the service lead meets the internal wiring
And if there isn't any existing cat5e or better a new piece must be run from the ETP to a dedicated RJ45 jack point"

The 900m thing isn't actually a requirement, it's a guideline. If you're 1km away and the tech can get it stand up on VDSL with speeds that are faster than you had on ADSL then you can keep it, nobody is going to be getting out the measuring tape and denying you service based on distance alone.

BigPipeNZ

1167 posts

Uber Geek
+1 received by user: 780

Trusted

BigPipe

# 989228 17-Feb-2014 21:24

Sideface:
quickymart: Cool...cheers, I'll probably sell that modem and use my Netcomm one instead :)

Be careful - many NZ ISPs retain ownership of their modems - the hire is included in the monthly fee.

Pretty sure only Orcon do that. With the others, you own the modem.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

overkill

222 posts

Master Geek
+1 received by user: 41

# 989238 17-Feb-2014 21:40

2 people support this post

steve98: The 900m thing isn't actually a requirement, it's a guideline. If you're 1km away and the tech can get it stand up on VDSL with speeds that are faster than you had on ADSL then you can keep it, nobody is going to be getting out the measuring tape and denying you service based on distance alone.

We put in a VDSL line for a customer who was 1.3Km from the cabinet, we were priming ourselves to fail it, gave a quick test at the POE and were amazed that he got 32Meg down 10.3 Up. They were working on .9 copper with no multiples, in a semi-rural location.

Years ago when the equipment was Nokia in the exchanges, we could get a customer connected to about 5Km's including adding max "gain" to the card, sometimes we would push a 6Km connections and get 500-1K connection. I installed a line to rural property 7.5 Km's from Upper Hutt north exchange and got a 1 Meg connection, without a Master Filter.......installed a filter and got a whopping 2.5 Meg, .9 copper is awesome, as long as those annoying electric fences didn't cause too much havoc...

"Setting the Standard in Quality and Commitment"

quickymart

4502 posts

Uber Geek
+1 received by user: 1068

# 989296 17-Feb-2014 22:38

BigPipeNZ:
Sideface:
quickymart: Cool...cheers, I'll probably sell that modem and use my Netcomm one instead :)

Be careful - many NZ ISPs retain ownership of their modems - the hire is included in the monthly fee.

Pretty sure only Orcon do that. With the others, you own the modem.

I was also told by a Telecom staff member in their online chat tool that I could keep the modem as a backup or sell it, so I'll be doing the latter.

If I get it installed and there is no speed difference - or it's worse (even after a month or whatever the time is for Chorus/Xtra to do their thing) am I able to reject it and return to ADSL?

quickymart

4502 posts

Uber Geek
+1 received by user: 1068

# 989299 17-Feb-2014 22:39

Also - given the wiring setup of my house, would I be unable to get fibre? The fibre build will be running right past my property.

richms

22260 posts

Uber Geek
+1 received by user: 4784

Trusted

Subscriber

# 989320 17-Feb-2014 22:52

It is up to you to handle the internal wiring beyond what chorus install.

They will get the cable into the property to the location of the ONT which is usually determined by their ability to get the cable to it if you have a difficult house.

There should be no reason they would refuse to install into any property, but you may have to have some surface wiring on the outside of the house up to the loft and then back down again to the ONT location if you dont want to pay someone else to do the installation in a hidden manner.

The installers are a lot tidyer than anything sky have ever done, but they do not have unlimited time and budget to go getting cables thru a house to any location.

Once you have fiber in your house, it is up to you to reticulate it thru the house. If you are happy with a single wireless accesspoint at one location pushing a marginal to non functional signal to the other end of the house, then that is great, if you want full coverage of the place and wiring to each tv location for your games consoles and smart tv's that is something you have to employ a cabling contractor to provide. Worst case they put some capping along the outside of the house and come in and along an internal wall.

Richard rich.ms

1 | 2 | 3 | 4