Where is my line ?

Forums › Spark New Zealand (including Skinny and BigPipe) › Where is my line ?

lexa

21 posts

Geek

#171340 14-Apr-2015 14:56

Hi All,

First message in GeekZone.
I'm just moved to a new house at Karekare, this is a remote location.
I asked to Bigpipe to connect me with ADSL, the previous tenant had a Spark ADSL, the sync signal is still there (but no internet access), show me a 3800kbps and 48db on my Spark modem.
But unfurtunatly Bigpipe said that Chorus said the DSL is not available at my place, that crazy, my direct neighbors has a Spark adsl too...
I tried to ask Spark the ASID of the line, I have the previous phone number and name of the previous tenant, but they don't know/want/have this...

I post this message to have more ideas from other people, what going on here ???

If Bigpipe can't find my line, I plan to go to Spark with an open term contract and then migrate to Bigpipe, maybe it will be easy to find me with an active connection.

regards,

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#1283021 14-Apr-2015 15:53

Is it a port waiter situation, where that connection has now been reserved for the next person on the list?

lexa

21 posts

Geek

#1283024 14-Apr-2015 15:57

In that case I shouldn't have any sync no ?

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#1283128 14-Apr-2015 18:24

lexa: In that case I shouldn't have any sync no ?

Depends how long it takes to re allocate

DarkShadow

1647 posts

Uber Geek
+1 received by user: 656

#1283203 14-Apr-2015 20:17

Funny thing is Chorus didn't report a port waiter, but service not capable because ADSL is not available at location.

Flickky

303 posts

Ultimate Geek
+1 received by user: 152

Trusted

#1283210 14-Apr-2015 20:31

It could potentially be that BUBA is available at the address but not EUBA (have a look at this thread that explains the differences between the two if you're not familiar with that). We provide our Fast and Basic plans to customers where EUBA is available but not BUBA.

Additionally, as mentioned above, it could also be a long term port waiter.

Either way, feel free to PM me your email address and I'd be happy to have a look in to it for you :)

Cheers

lexa

21 posts

Geek

#1283214 14-Apr-2015 20:33

I forwarded you some informations on your job address DarkShadow, and one of your colleague already forward them to chorus.
Hope this will be sufficient to find me :-)
But the Bigpipe support seems never sleep :-D

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lexa

21 posts

Geek

#1283277 14-Apr-2015 21:23

Flickky: We provide our Fast and Basic plans to customers where EUBA is available but not BUBA

So I hope I am in the first...
I'm already followed by DarkShadow, fells free to contact him :-)

lexa

21 posts

Geek

#1289416 22-Apr-2015 15:01

Finally the connection have been done !
Chorus send someone with a probe at home to find my line at the exchange.
The Bigpipe support is very reactive and has always kept me informed, they can be proud of that.
Time to enjoy my new line !