Caller ID on Fibre Landline

Forums › Spark New Zealand (including Skinny and BigPipe) › Caller ID on Fibre Landline

xontech

268 posts

Ultimate Geek

#173282 18-May-2015 09:25

The thought of trying to get this through to the people who might actually be interested in this via normal support methods gave me the shivers, so I thought I'd mention it here first hoping it gets picked up and passed on.

Recently switched to Fibre Landline, works great.

Only minor issue is that it appears that the CLID is presenting numbers with too many leading zero's. For example calls coming from a local landline come in with 009 xxx xxxx and mobile (2D) comes in as 00022 xxx xxxx.

It's not a biggie, just means my phones often don't match the CLID to an address book entry.

Thought it was worth mentioning since this is a new service and there may be the opportunity to adjust this.

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928 posts

Ultimate Geek

#1306968 18-May-2015 10:10

Was wondering how these would be presented, as I'm looking forward to using this feature once I'm on Fibre LL.

just means my phones often don't match the CLID to an address book entry

Hopefully they can sort out the mobile calls, but the local calls could be a bigger issue.

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sbiddle

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#1307002 18-May-2015 10:37

What sort of phone are you using and does it have an "enable 0" option enabled in the menu?

A 0 is not sent as part of the CID on an analogue line in NZ because it it's an access code, and not part of the phone number. It's the job of the phone to add the 0 (and it's required to get a telepermit).

I'd be surprised if Spark hadn't replicated this with their VoIP setup, but if they are sending the 0 most phones have the ability to not add a 0.

xontech

268 posts

Ultimate Geek

#1307050 18-May-2015 11:02

They are older (6 years?) panasonic cordless set. Though this is one of those "it was working fine before the cut over" situations.
I'll look to see if the "enable 0" option is available on them, thanks for the tip. In saying that, if Spark had the ability to make a change at their end to save them the pain of other customers calling them about this they may consider doing so.

Amosnz

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#1307065 18-May-2015 11:10

I've recently found and disabled this setting on my Uniden set too. For me the caller ID still worked correctly, but adding a new caller to the phone book would require retyping the number to get rid of the preceding 0.
Menu - Global Setup - Insert 0 - Off is where mine was.

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BlueShift

1692 posts

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#1307071 18-May-2015 11:17

Do they charge extra for call ID on fibre like they still do on the POTS lines?

Wheelbarrow01

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Chorus

#1307076 18-May-2015 11:23

GregV: Was wondering how these would be presented, as I'm looking forward to using this feature once I'm on Fibre LL.
just means my phones often don't match the CLID to an address book entry

Hopefully they can sort out the mobile calls, but the local calls could be a bigger issue.

Strangely I haven't had any problems at all with CLID on my fibre landline and I have Uniden cordless phones.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Behodar

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#1307081 18-May-2015 11:27

BlueShift: Do they charge extra for call ID on fibre like they still do on the POTS lines?

I believe that it's part of the baseline service now.

richms

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#1307098 18-May-2015 12:03

Behodar:
BlueShift: Do they charge extra for call ID on fibre like they still do on the POTS lines?

I believe that it's part of the baseline service now.

About time IMO.

Now how about some more advanced screening controls for the fiber landlines?

Richard rich.ms

old3eyes

9110 posts

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#1307115 18-May-2015 12:32

Some so called PTCed phones sold here don't have the ability to edit the zero in the CLID field . The lack of the leading zero in NZ has been a pain for PBX vendors since day 1 sometime resulting in special patches to do this. Thank god that have added this zero in their GVC SIP trunking..

Regards,

Old3eyes

xontech

268 posts

Ultimate Geek

#1307140 18-May-2015 12:58

old3eyes: Thank god that have added this zero in their GVC SIP trunking..

So it sounds like the fibre landline CLID is actually set up how it should be. I'll check tonight to see if my phones are "compliant" with this and if I can change them to work correctly.

Thanks all for comments/suggestions.

MattEast

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#1307147 18-May-2015 13:06

Must check my settings tonight as well, have the same issue which does make it a pain as the persons name is no longer displayed. Company I'm connected with doesn't charge for caller ID or voicemail...never liked that extra revenue stream the telcos cooked up (especially given those services were always provided over mobile for no additional charge)

Just changed the setting now, Uniden phone, Settings-Global-insert 0 Off. Working fine

xontech

268 posts

Ultimate Geek

#1307521 18-May-2015 21:37

I also checked my cordless phone and indeed it has a "Insert 0" option, which was On, set to Off and it's looking good.
Thanks again, it has definitely avoided a lowering in the WAF.

sbiddle

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#1307593 19-May-2015 07:41

I was actually just discussing this with somebody at Spark. This issue (if you want to call it that) and how to change your phone is discussed in the documentation that you would have received as part of the changeover.

xontech

268 posts

Ultimate Geek

#1307650 19-May-2015 10:22

sbiddle: I was actually just discussing this with somebody at Spark. This issue (if you want to call it that) and how to change your phone is discussed in the documentation that you would have received as part of the changeover.

I'd be interested to know what documentation I was supposed to receive. All I received once I signed up for the cut over was a single email from Spark (Downer actually) showing the steps to do the cut over by repatching the phone line in to the POTS1 port on the ONT during the allocated cut over time. The email also contained some other information about alarms etc and a couple of links - the link to the fibre terms returns a 404 and the second link is to log on to myspark, which isn't of use either yet as my account hasn't been updated to the new plan yet.

So no, I didn't receive any information about any changes I may have needed to make to my phone.

MattEast

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#1307653 19-May-2015 10:26

Likewise, I received no information alerting me to that fact, only a one pager instructing where to plug in the phone line etc that was bundled in with the router I received. I did connect a few months ago however so the process may have changed in the interim.

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