OK so flame me down if I am wrong but here is my short story to date.
Wife rings as says she got a letter to say we can now connect to fibre (1 month a go) , I said great go online and order the 100/20 package. I get home and she says there is no 100/20 only 30/10.
Turns out she did not see the arrow to show the other plans, no problem I thought I will give them a quick ring and get it changed before our connection date (a month away at the time).
So 3 weeks on I have been ringing and being put on hold (4 hours of music, at work) until I just gave up. Finally somebody rang me back today and said sorry it cannot be done and when i get connected (next Wednesday) to ring back and get the order changed up ( I should get a free upgrade)
Not sure why it is not possible to change the plan to 100/20 now before the connection. Am i missing something here ???