Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1054 posts

Uber Geek
+1 received by user: 361


Topic # 191787 16-Feb-2016 16:17
Send private message

OK so flame me down if I am wrong but here is my short story to date.

 

 

 

Wife rings as says she got a letter to say we can now connect to fibre (1 month a go) , I said great go online and order the 100/20 package. I get home and she says there is no 100/20 only 30/10.

 

Turns out she did not see the arrow to show the other plans, no problem I thought I will give them a quick ring and get it changed before our connection date (a month away at the time).

 

So 3 weeks on I have been ringing and being put on hold (4 hours of music, at work) until I just gave up. Finally somebody rang me back today and said sorry it cannot be done and when i get connected (next Wednesday) to ring back and get the order changed up ( I should get a free upgrade)

 

 

 

Not sure why it is not possible to change the plan to 100/20 now before the connection. Am i missing something here ???





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Create new topic
7561 posts

Uber Geek
+1 received by user: 2451

Subscriber

  Reply # 1493341 16-Feb-2016 16:31
3 people support this post
Send private message

yep, because it will probably cancel your order and you will have to start all over again

 

better to wait till you have it then change


Banana?
4259 posts

Uber Geek
+1 received by user: 974

Subscriber

  Reply # 1493348 16-Feb-2016 16:41
Send private message

And they are right about the change up anyway - I think Spark are upgrading people on the 30/10 to the 100/20 anyway.


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


1054 posts

Uber Geek
+1 received by user: 361


  Reply # 1493362 16-Feb-2016 17:18
Send private message

Yes he did mention that and I seen it being advertised, will see what happens come Wednesday.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


1440 posts

Uber Geek
+1 received by user: 531


  Reply # 1493378 16-Feb-2016 18:06
Send private message

You can't change an in flight order without cancelling it and starting it over. It's a limitation of the Chorus system.

5056 posts

Uber Geek
+1 received by user: 1027

Trusted
Subscriber

  Reply # 1507804 7-Mar-2016 22:37
Send private message

Mspec:

 

OK so flame me down if I am wrong but here is my short story to date.

 

 

 

Wife rings as says she got a letter to say we can now connect to fibre (1 month a go) , I said great go online and order the 100/20 package. I get home and she says there is no 100/20 only 30/10.

 

Turns out she did not see the arrow to show the other plans, no problem I thought I will give them a quick ring and get it changed before our connection date (a month away at the time).

 

So 3 weeks on I have been ringing and being put on hold (4 hours of music, at work) until I just gave up. Finally somebody rang me back today and said sorry it cannot be done and when i get connected (next Wednesday) to ring back and get the order changed up ( I should get a free upgrade)

 

 

 

Not sure why it is not possible to change the plan to 100/20 now before the connection. Am i missing something here ???

 

 

I can understand how your wife missed it. To see anything else, you have to scroll to the right.....but it isn't obvious you're able to scroll to the right. I missed it myself a couple of times.....but worked it out before I had actually placed an order. 

 

 





____________________________________________________
I'm on a high fibre diet. 

 

High fibre diet


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.