3 weeks of trying to get somebody make sense with what I would have thought was a small request.

Forums › Spark New Zealand › 3 weeks of trying to get somebody make sense with what I would have thought was a small request.

Mspec

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Topic # 191787 16-Feb-2016 16:17

OK so flame me down if I am wrong but here is my short story to date.

Wife rings as says she got a letter to say we can now connect to fibre (1 month a go) , I said great go online and order the 100/20 package. I get home and she says there is no 100/20 only 30/10.

Turns out she did not see the arrow to show the other plans, no problem I thought I will give them a quick ring and get it changed before our connection date (a month away at the time).

So 3 weeks on I have been ringing and being put on hold (4 hours of music, at work) until I just gave up. Finally somebody rang me back today and said sorry it cannot be done and when i get connected (next Wednesday) to ring back and get the order changed up ( I should get a free upgrade)

Not sure why it is not possible to change the plan to 100/20 now before the connection. Am i missing something here ???

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Jase2985

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Reply # 1493341 16-Feb-2016 16:31

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yep, because it will probably cancel your order and you will have to start all over again

better to wait till you have it then change

trig42

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Reply # 1493348 16-Feb-2016 16:41

And they are right about the change up anyway - I think Spark are upgrading people on the 30/10 to the 100/20 anyway.

Mspec

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Reply # 1493362 16-Feb-2016 17:18

Yes he did mention that and I seen it being advertised, will see what happens come Wednesday.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

DarkShadow

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Reply # 1493378 16-Feb-2016 18:06

You can't change an in flight order without cancelling it and starting it over. It's a limitation of the Chorus system.

Linuxluver

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Reply # 1507804 7-Mar-2016 22:37

Mspec:

OK so flame me down if I am wrong but here is my short story to date.

Wife rings as says she got a letter to say we can now connect to fibre (1 month a go) , I said great go online and order the 100/20 package. I get home and she says there is no 100/20 only 30/10.

Turns out she did not see the arrow to show the other plans, no problem I thought I will give them a quick ring and get it changed before our connection date (a month away at the time).

So 3 weeks on I have been ringing and being put on hold (4 hours of music, at work) until I just gave up. Finally somebody rang me back today and said sorry it cannot be done and when i get connected (next Wednesday) to ring back and get the order changed up ( I should get a free upgrade)

Not sure why it is not possible to change the plan to 100/20 now before the connection. Am i missing something here ???

I can understand how your wife missed it. To see anything else, you have to scroll to the right.....but it isn't obvious you're able to scroll to the right. I missed it myself a couple of times.....but worked it out before I had actually placed an order.

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