Bigpipe HG659 2talk settings

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sidefx

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#196429 30-May-2016 19:47

Hi, I'm trying to help a friend setup 2talk on an HG659 from bigpipe. Can anyone suggest what settings I need to enter. I followed this:

https://www.2talk.co.nz/supportview.html?doc=genericsipsettings

(corectly, I think, lol)

but the status of the line just says "Offline" See below:

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#1562606 30-May-2016 19:53

You missed scribbling out the number in one place.

Richard rich.ms

hairy1

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#1562608 30-May-2016 19:55

Hg659 has been problematic from day 1 with most providers for VOIP. No one really solved it. I gave up and bought an SPA 112 which saved hours of agony. Sorry, it is probably not what you want to hear.

My views (except when I am looking out their windows) are not those of my employer.

richms

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#1562609 30-May-2016 19:56

fritzbox seems fine on 2talk. Even when not the router and behind something else, once got a real IP from bigpipe. Without that calls out worked mostly but incoming never did.

Richard rich.ms

sidefx

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#1562612 30-May-2016 19:59

richms:

You missed scribbling out the number in one place.

Oops thanks.

Oh bugger, so not much chance of getting it working on HG659

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sidefx

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#1562615 30-May-2016 20:04

richms:

fritzbox seems fine on 2talk. Even when not the router and behind something else, once got a real IP from bigpipe. Without that calls out worked mostly but incoming never did.

Yeah I've got mine running through a fritzbox and still have my old 7340 kicking around somewhere, so maybe I'll give that a try... so static IP sounds like a must have to get it working properly?

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richms

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#1562619 30-May-2016 20:08

sidefx:

Yeah I've got mine running through a fritzbox and still have my old 7340 kicking around somewhere, so maybe I'll give that a try... so static IP sounds like a must have to get it working properly?

Needed one anyway for unotelly and it started working fine as soon as that was added. Might be able to get it to work without but my sisters one is ex snap so had things not able to be changed on it that I remember my one having to do with the voip.

Richard rich.ms

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DarkShadow

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#1562620 30-May-2016 20:10

Mine works.

The settings are the same as yours.

You'll also need to do this on the Internet tab

Are you on fibre?

sidefx

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#1562707 30-May-2016 23:04

Ah thanks, i'll have a look for that checkbox next time i'm there. no they are on adsl at the moment, waiting for fibre.

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sidefx

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#1562768 31-May-2016 08:45

@DarkShadow - do you have a static IP with bigpipe or is it working without one in your case?

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DarkShadow

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#1562769 31-May-2016 08:48

I have a static.

Apparently there may be a bug on that modem with VoIP not working on DSL, that may be the problem.

sidefx

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#1562994 31-May-2016 13:48

@DarkShadow, thanks mate that did the trick! And it doesn't even seem to need a static IP (at least the 3 other numbers I've tested from, making calls to the new number now works)

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richms

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#1562999 31-May-2016 13:53

sidefx:

@DarkShadow, thanks mate that did the trick! And it doesn't even seem to need a static IP (at least the 3 other numbers I've tested from, making calls to the new number now works)

Give it some time and see if it still works or not. Seems the CG NAT times out much faster than router nat for some things.

Richard rich.ms

DarkShadow

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#1563021 31-May-2016 14:23

sidefx:

@DarkShadow, thanks mate that did the trick! And it doesn't even seem to need a static IP (at least the 3 other numbers I've tested from, making calls to the new number now works)

Nice, good to know.

sidefx

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#1563024 31-May-2016 14:30

richms:

Give it some time and see if it still works or not. Seems the CG NAT times out much faster than router nat for some things.

Will do, thanks. What are the symptoms that you found, all incoming calls stop working after a while? until a reboot of modem? or incoming calls are just patchy, or....?

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richms

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#1563028 31-May-2016 14:32

Incoming calls not ringing, or they do but audio is one way or not at all. Outgoing always seems to be fine.

Richard rich.ms

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